If you’re shopping for something for which you might conceivably need the manufacturer’s warranty, be careful where you buy it. Most people know that buying from unofficial channels like small eBay or Amazon marketplace sellers can void manufacturer’s warranties, but Chris was under the impression that Buy.com (now called Rakuten) was a totally legit and authorized retailer. Logitech disagrees. When his keyboard would no longer hold a charge, he tried to make a warranty claim, only to be told that Buy.com was a “non official vendor” and he was out of luck. [More]
Victor found a great deal on an XBOX Live 12-month subscription card from Buy.com, but was surprised to see that the company charged him sales tax. No other online vendors that he tried charge sales tax on the cards––which are, after all, more of an intangible item, akin to a gift card. [More]
Eric ordered a hard drive from Buy.com. He never received it, but Buy.com says that it was delivered. Eric’s wife was home at the time that the delivery supposedly happened, and she remains hard drive-less. Now, Buy.com is saying that it’s their policy not to be responsible for items once they are shipped, and Eric wants to warn others about this policy.