BusinessWeek came out with a list of the most affordable places to retire, and my hometown of Tucson topped the rankings. This is a big deal for Tucson, given it normally doesn’t top any national statistical categories other than impoverished education systems and cholla stings. [More]
If you’re just starting out in your career, BusinessWeek has some sobering news for you. Statistics show that people who come of age and spend the early years of their careers un- or underemployed will fall behind their always-employed peers in both earnings and career status, and most will never recover the lost ground.
Seth wrote in to describe the response he got from Dell recently, and compared it to the response he got four years ago. That was a more innocent time, before rags like BusinessWeek blew the lid on our EECB strategy by printing it in old media that execs would read.
BusinessWeek has created an inaugural list of companies that provide excellent customer service. These “customer service champs” run the gamut of industry and are especially notable for simultaneously winning the praise of BusinessWeek while avoiding the ire of Consumerist.
For these companies, great customer service is much more than just a job for the front lines or the call centers. It takes coordination from the top, bringing together people, management, technology, and processes to put customers’ needs first. That’s true today more than ever. Technology is leveling the barriers between alpha companies and also-rans, making great customer service one of the few ways companies can distinguish themselves.
Topping the list, insurance company USAA, followed by the Four Seasons Hotel, Cadillac, Nordstrom, and Rochester’s main tourist attraction, Wegman’s Food Market. JetBlue would have made the list at No. 4, but “in the wake of such a massive operational meltdown, BusinessWeek decided to take a wait-and-see approach…”