lost generation
If you're just starting out in your career,
BusinessWeek has some sobering news for you. Statistics show that people who come of age and spend the early years of their careers un- or underemployed will fall behind their always-employed peers in both earnings and career status, and most will never recover the lost ground.
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customer service
BusinessWeek has created an inaugural list of companies that provide excellent customer service. These "customer service champs" run the gamut of industry and are especially notable for simultaneously winning the praise of BusinessWeek while avoiding the ire of Consumerist.
For these companies, great customer service is much more than just a job for the front lines or the call centers. It takes coordination from the top, bringing together people, management, technology, and processes to put customers' needs first. That's true today more than ever. Technology is leveling the barriers between alpha companies and also-rans, making great customer service one of the few ways companies can distinguish themselves.
Topping the list, insurance company USAA, followed by the Four Seasons Hotel, Cadillac, Nordstrom, and Rochester's main tourist attraction, Wegman's Food Market. JetBlue would have made the list at No. 4, but "in the wake of such a massive operational meltdown, BusinessWeek decided to take a wait-and-see approach..."
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business
Following the ins-and-outs of business is not our forte, but we continue to be enraptured by the kooky CEO of Overstock.com, Patrick Byrne. After making a call to investors where he assured them that he was not, among other things,
a Jedi, he's now followed up by publishing an email interview with
Business Week's e-Business editor Tim Mullaney—before the Business Week article has been published.
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Consumerist
the opposite of worst company in america
adaptation
telcos
