There aren’t a lot of shining successes in American’s most recent recession, but one company that has done well and even managed to grow is Costco. Why is that? The traditional wisdom is that customers love the prices and selection: for Consumerist readers, it’s also the return policy and the warranty extension. What’s the deal with why we love Costco so much? [More]
As a customer, you see ads from the ancient florist wire services like FTD and Teleflora. Readers write in and complain to us about those specific brands, since that’s the website they visit and the brand name that’s familiar. When you order up some flowers, though, that’s not who brings them to your door. It’s locally-owned florists, small business owners, who actually arrange and deliver your gifts. They might receive orders from the wire services, but often earn no profit or even take a loss on putting it together. [More]
Rachel is sick of surveys and writes in to ask if we think they serve any purpose. [More]
If you want to get ahead in the business world, you’ll need skill, luck and connections. And the latter is arguably the most important of your assets. The amount of career success you find will probably be a function of your ability to make helpful connections and use them to your advantage. [More]
Did Yuengling suddenly get bigger than Miller or Bud? Nope. Both are now foreign-owned. According to AdAge, Yuengling has recently surpassed Sam Adams’ Boston Beer Company as the largest U.S.-owned brewer that manufactures all its beer in the U.S. [More]
Most anyone who toils away at an unsatisfying job dreams of chucking it all and venturing off to business on their own. The move just might be the path to success and happiness, but before you embark on a daring venture you need to take a reality check and identify your talents, motivations and expectations. [More]
According to Tom, there are three basic types of American business. If that’s too many to remember, you can also organize them under them under the umbrella concept known as “screwed up.”
The Three Classes of American Business [4-Block World]
Just about everyone’s been smacked with an overdraft fee before, but Michael writes us about his partner who is drowning in a flood of such exploitative charges.
Did you know that private jets are actually quite practical? We didn’t. The Wall Street Journal says that private jet manufacturers are angry at the backlash against private jets and are speaking out to “counter business aircraft misinformation.”
As is our habit, we provided Ad Age with a list of our Top 10 Business Debacles of the Year. Are you ready for the pain?
Business is about doing shit for one supposedly inscrutable reason: to make money. Even if what you’re doing loses money, as long as you said you did it to make money, you’re cool.
Okay, we got the bathroom humor of Kellog’s All-Bran commercial last year. We’re not sure if this commercial for Extended Stay Hotels, which shows guests so relaxed that they pass gas—or what the French call un petit éclatement—is quite as effective. Maybe they should change the tagline at the end to, “Our windows can be opened.”
United Airlines’ pilots have had enough of Glenn Tilton, the CEO of United, and have started a website that calls for his resignation. In addition to listing Mr. Tilton’s various faults, the website asks you, the consumer, to help them by submitting your United Airlines horror stories. (CC: The Consumerist, naturally…)
Say you want to staff your call center with friendly, high energy, intelligent people who want to help customers and who enjoy their job. How do you find them? Well, apparently you hire people, train them, then offer them $1,000 to quit.
For the retail managers lurking here: an analysis of data from a “US specialty retailer” shows that not reducing staff during lean times leads to an increase in profit margins. [The Times South Africa]
Macy’s Inc. plans to eliminate the former Marshall Field’s headquarters in Minneapolis and cut more than 2,000 jobs as part of a move to consolidate regional offices and boost sales and cut costs.
TigerDirect has gone through with its plan to purchase CompUSA, including its website, inventory, and “16 of the best CompUSA retail stores,” according to an email sent by CEO Gilbert Fiorentino to TigerDirect employees. The tipster writes, “This also includes Tiger absorbing a fair amount of their stock, though most of what’s in the stores IS going to get cleared out.”
Well now you’ve done it, shoppers of America: your refusal to spend enough money at Macy’s is forcing the department store chain to shutter nine “underperforming stores in Indiana, Ohio, Louisiana, Oklahoma, Utah and Texas,” reports Reuters. Seriously, what does it take to get you to buy stuff from them? They gave out coupons!