Orbitz Supervisor Plays Hardball With USAir, Gets Them To Rebook Tickets

Orbitz Supervisor Plays Hardball With USAir, Gets Them To Rebook Tickets

Nicholas had a business trip go bad quickly when USAir canceled a flight and wouldn’t make things right again. His tickets were through Orbitz, and although he had a terrible experience with Orbitz’s first line of CSRs, he eventually managed to find a supervisor who made sure USAir helped solve the problem—even going so far as to let Nicholas secretly listen in on a call with a USAir agent.