Southwest Confuses Rabbits With Rodents, Won't Let Passenger Board With Bunny

Southwest Confuses Rabbits With Rodents, Won't Let Passenger Board With Bunny

Southwest Airlines allows passengers to carry-on Emotional Support Animals, so long as the passenger provides the required documentation, the animal is trained to not freak out on a crowded plane and the passenger isn’t seated in an emergency exit seat. But at least one Southwest staffer not only decided this allowance does not extend to rodents — he also mistakenly believes that rabbits are rodents. [More]