FiOS: Lock In A $20 Per Month Price Increase With A Two Year Contract! Huh?

FiOS: Lock In A $20 Per Month Price Increase With A Two Year Contract! Huh?

Our buddies over at the CR Money Blog noticed something odd about a new offer from Verizon. You can get FiOS for $89.00 for a year! Sounds good, until you realize that the prices goes up after 12 months– but the contract doesn’t end for another year. [More]

Dell Won't Send Me My TV And Home Theater

Dell Won't Send Me My TV And Home Theater

In mid-November Todd jumped on a sensational deal for a big-screen HDTV and a home theater system. He placed his order, sure that he wouldn’t find a more appealing offer on Black Friday, but says Dell has yet to ship his order or explain the delay. [More]

Couple Signs Up for $77.99 Verizon Bundle, Charged More Than Double

Couple Signs Up for $77.99 Verizon Bundle, Charged More Than Double

An Oregon couple signed up for $77.99 Verizon-Qwest bundle that included phone, internet and TV service, and were surprised to see the actual bill come to $158.49.

Being Forced To Buy Wii Bundles Makes You Very Angry

Being Forced To Buy Wii Bundles Makes You Very Angry

You know what makes you angry? Wii bundles. Here’s the situation. You go to the store to buy a Wii. You ask if they have any in stock. They do. You decide to buy the Wii — only to find out that they won’t sell you the Wii without forcing you to buy a bunch of other stuff. You become very angry. You write to us.

How To Cancel An Order You've Placed On Walmart.com

How To Cancel An Order You've Placed On Walmart.com

As we noted in this earlier post, it’s technically not possible to cancel an order after you’ve placed it on Wal-Mart’s website. A helpful reader says there are a couple of ways around this, although neither option will immediately free up any hold on your funds.

Walmart.com Holds $550 Hostage For PS3 Bundle It Won't Ship

Walmart.com Holds $550 Hostage For PS3 Bundle It Won't Ship

Consumerist reader The Unicorn has $550 tied up in some strange Wal-Mart purgatory for a PlayStation 3 bundle that they won’t ship to her, even though it clearly states in their online terms that they won’t charge you for your order until it’s shipped. Her customer service queries are being met with content-free scripted CSR-bot responses. She writes, “Here’s the thing: don’t ever buy anything from Walmart, ever. I knew this, and ignored it, and now I’m paying the price.”

Best Buy Agrees To Hand Over $100 Gift Card That Manager Denied

Best Buy Agrees To Hand Over $100 Gift Card That Manager Denied

A few days ago we reported that Cliff didn’t receive a $100 gift card when he purchased a PS3 bundle from Best Buy, despite an unpublicized corporate memo that seemed to say otherwise. The manager at Cliff’s Best Buy said “You can buy any other PlayStation and you can get the gift card, but not on that one.” This didn’t match up with what others were reporting, so Cliff sent an email blast to the executive level asking why the offer wasn’t honored. Yesterday a Best Buy rep called Cliff and said that they’d be mailing him a $100 gift card. We’re impressed the Best Buy resolved this so quickly.

Best Buy Responds (Partially) To $100 Gift Card Story

Best Buy Responds (Partially) To $100 Gift Card Story

When Cliff sent us his story about the denied $100 gift card from Best Buy, he also sent it to over a dozen addresses at Best Buy HQ. A few hours ago we got this email cc’ed to us from a VP of Executive Customer Care:

Best Buy Ignores Internal Memo, Doesn't Honor $100 Gift Card Promo On Metal Gear Solid Bundle

Best Buy Ignores Internal Memo, Doesn't Honor $100 Gift Card Promo On Metal Gear Solid Bundle

According to this conversation over at the SlickDeals forum, Wal-Mart was offering a $100 gift card with any Blu-ray player purchase, including the PS3—and Best Buy Corporate issued a memo saying they would match Wal-Mart’s deal and offer $100 gift cards as well. Cliff tried to take advantage of this unadvertised special when he purchased a Metal Gear Solid PS3 bundle a couple of days ago, but the manager of the store refused, saying the bundle was off-limits: “You can buy any other Playstation and you can get the gift card, but not on that one.” Oddly, though, other members of SlickDeals were reporting success with the very same bundle around the country.

Qwest Sells Woman "Cheaper" Package That Costs More, Has Unmentioned 2-Year Commitment, And Requires New Modem

Qwest Sells Woman "Cheaper" Package That Costs More, Has Unmentioned 2-Year Commitment, And Requires New Modem

Matt’s mom, a longtime Qwest customer, called up the company to switch her long distance over from AT&T. The CSR suggested she switch over to a bundled package that would save her $11 a month and offer faster Internet connection speeds. What the CSR didn’t mention was that the new package required a 2-year commitment, that it wouldn’t work with her current DSL modem, and that it actually came out to about $3 more per month.

Nintendo Officially Disapproves Of "Bundling"

Nintendo Officially Disapproves Of "Bundling"

Bundling may be a popular tactic retailers employ to force customers to spend more money, but Nintendo of America’s celeb-President Reggie Fils-Aime has come out against it, finally: “Retailers have already been given feedback that we are not big fans of that,” he told Reuters this week. Is the pre-purchase deal with GameStop one way Nintendo is preventing that from happening this December? If anyone actually buys one of those empty DVD cases, let us know if they try to upsell you to a bundle.

Are Bundled Packages A Threat To Privacy?

Are Bundled Packages A Threat To Privacy?

The L.A. Times read the privacy policies of several bundled service providers and found that they are feverishly monitoring their subscriber’s activities. With the ability to monitor internet, phone, and television preferences, bundled service providers are able to track nearly every aspect of their subscriber’s digital lives. While Google retains personally identifiable for less than two years, some ISPs like Time Warner cling to your data for an astounding fifteen years in order to “comply with tax and accounting requirements.” It gets worse.

There are red flags to be found in each telecom provider’s privacy policy. A close reading of Time Warner’s policy reveals:

FCC Talks "A La Carte" Cable

FCC Talks "A La Carte" Cable

FCC Chairman Kevin Martin thinks your cable bill is too high.

Customers Seeking Better Customer Service Buy Bundles From Telecoms, Not Cable Companies

Customers Seeking Better Customer Service Buy Bundles From Telecoms, Not Cable Companies

Well done Charter, people would prefer to buy bundled services from AT&T because they think phone companies provide better customer service than cable companies. Both cable companies and telecoms rank towards the bottom of the American Customer Satisfaction Index.

Meijer: 2 Pair Men's Socks With Free Calculator

Meijer: 2 Pair Men's Socks With Free Calculator

We’re in Chicagoland (visiting our parents) where we spotted this interesting little bundle at Meijer. The package reads, “Men’s 2 Pair Lowcut Socks Free Calculator. $4.99″

CompUSA PS3 Bundle Turns Out to Be A Scam

CompUSA PS3 Bundle Turns Out to Be A Scam

Did Mary get her TV or her PS3? Nope. The staff told her there was a priority list for the PS3, but couldn’t tell her if she was on it. Then, after Mary left the store TV-less and PS3-less she got a telephone call from the store manager, who informed her:

Best of Both Worlds

ZDNet is reporting that MacMall is selling Macbooks that are pre-loaded with both Windows XP and MacOS. You can get your dual boot system in two flavors: Apple’s free BootCamp 1.1 which allows you to boot either operating system, or Nova Development’s Parallels Desktop … which allows you to run both at the same time.

Best Buy’s Xbox 360 Bundle Bumble

Best Buy’s Xbox 360 Bundle Bumble

When new game consoles launch, retailers often choose to sell ‘bundles’ instead of just the console itself. That’s because the markup on the consoles themselves are next to nothing (usually just a couple of dollars when everything is all new and shiny), and also because it allows them to force some of the less popular accessory items on customers who just want the basics.