United Forgets That You Had Reserved Seats, Shrugs

United Forgets That You Had Reserved Seats, Shrugs

Silly Mike. He thought that by booking seats in the bulkhead row next to each other on well ahead of time for his flights to and from Tokyo on United later this week, he would actually get to sit in those seats. Instead, he writes, United’s customer service changed the plane type for their flight long after he reserved his tickets. Yet the airline somehow managed to not re-book seats for Mike and his wife at all. When he called to straighten things out, the airline put them on a different flight not sitting together and took away their precious bulkhead seats. United’s representatives don’t see why Mike has a problem with any of this. [More]