The point of ordering a monogrammed bathrobe for someone as a gift is that you want to give a monogrammed bathrobe as a gift. Jennifer planned to give such a gift this Christmas, and ordered the robe from Brookstone at the beginning of the month. It arrived without the monogram, and thus without the point. The best Brookstone has been able to offer her is a $20 gift card. She is not pleased. [More]
Brookstone Replaces Broken Electronic Thingy, Delights Skeptical Customer
By February 14, 2010
Reader Deejmer had a lovely experience at Brookstone that he couldn’t help but share. He writes that he received a wireless speaker as a gift and grew to love it. When the device died, he couldn’t produce the receipt, but his local store was happy to exchange it out for him. Yay! [More]
Brookstone Clerk Tries To Sneak Warranty Into Sale
By April 16, 2009
Clearly Brookstone doesn’t spend enough time training its employees to be dishonest, because this airport Brookstone clerk did a terrible job at trying to sneak a $4 warranty onto Nadav’s father’s purchase. She even admitted to the act when confronted.
Which Store Has The Worst Return Policy?
By October 12, 2008
As part of their multi-pronged effort to fight the financial Godzilla besieging the world economy, the European Commission today proposed a 14-day no-questions-asked return period for any online purchases made within the European Union. The “two-week cooling-off period” is designed to give consumers a chance to shop across borders for the best prices without worrying about return policies. The practically adorable European decision to respond to a financial crisis with consumer protections made us want to look inwards at some of the onerous return policies Americans face.
