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Posts Tagged “

Broken Promises

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citigroup

Citigroup May Reinstate Universal Default

Last year Citigroup pledged to abandon the customer-screwing policy of universal default, where an unrelated late payment or credit score change can trigger an interest rate increase on your Citibank card. They even used a marketing phrase to promote their promise: "a deal is a deal." According to the New York Times, Citigroup is "quietly reconsidering its pledge" and may decide to reinstate universal default as early as this week.

As the New York Times puts it, "Citigroup’s deal is only a deal until it isn’t."

More »

8:06 AM on Wed Jun 25 2008
By Chris Walters
3,889 views, 39 comments

broken promises

AT&T Will Say Anything To Get You As A Customer

Greg wants to know why AT&T doesn't feel the need to honor its quote for a Dish Network package. He notes, "I were to claim I made a mistake in agreeing to a two year commitment, I hesitate to think you would let me claim that I should not be held accountable for that." But it's not that AT&T "mistakenly" quoted him a price. An AT&T rep gave him one price, and another rep agreed to honor it and to make a note on his account. Now there's no record he ever spoke to anyone, and the rep who originally helped him won't return his calls. More »

4:53 PM on Wed May 7 2008
By Chris Walters
21,878 views, 35 comments

Latest by skeleem_skalarm: My mom went through somewhat-the-same kind of stuff with AT&T and Dish after a salesman came to the door. When I realized Mom had been ripped off, I called AT&T and told them the prices/services she'd been offered were more »

hotels

Marriott Ruined My Wedding Night!

"I got married over Labor Day weekend in North Chicago, Illinois. We did a lot of advance legwork to set up a hotel for our guests that was close to the venue and convenient. Our wedding venue recommended the Marriott Courtyard in Waukegan/Gurnee. It was more expensive then the other hotels in the area and a bit further away, but they offered something irresistible— a free shuttle to and from the wedding venue for all of our guests staying there. Since we had been contemplating hiring vans to shuttle our guests around so no one would drive drunk, this was a no-brainer. Plus, the Marriott has a good brand name and we felt confident things would go smoothly. More »

12:14 PM on Sat Sep 8 2007
By Carey
24,666 views, 83 comments

Latest by kellyd: Most brides are like people who go to the DMV--they want to have something "ruined" so they can make a huge deal and excessive demands. This woman did not plan the wedding, obviously. She probably bargained for the extras in more »

broken promises

Circuit City Refuses To Honor "Unbeatable Price Guarantee" Because Competitor's Price Is Too Low

Reader Jeff could not convince Circuit City to honor its "Unbeatable Price Guarantee." Circuit City's stated policy is to beat any competitor's price by 10%. Jeff found the same 19" Acer monitor retailing for $219 at Circuit City for only $129 at a nearby Best Buy, yet Circuit City: "would not price match this item because the cost was too low." Jeff writes: More »

2:33 PM on Thu Jul 26 2007
By Carey
19,542 views, 119 comments