Survey Says: Everyone Still Hates Comcast’s, TWC’s Customer Service

Survey Says: Everyone Still Hates Comcast’s, TWC’s Customer Service

Comcast keeps promising that this is the year their legendarily bad customer service gets an overhaul, but consumers don’t seem to be buying it. A national survey asking consumers about cable and internet companies has, once again, dropped Comcast and Time Warner Cable right at the very bottom of the heap. [More]

Why Your Cable Company Doesn’t Always Know If Your New Address Gets Service

Pixel

There’s a story we hear far too often: someone is buying a house. Before they put any money down, they do their research. They call the local cable/Internet provider to make sure they can get broadband service at this new address. They double-check. They triple-check. They search the property for wires, call back, and make sure they’ll be okay. Then they take out the mortgage, move in, and… surprise! There’s no broadband service after all, there won’t be any, and now they’re up a very expensive creek. [More]

The People Of Minneapolis May Someday Get To Choose Something Other Than Comcast

The People Of Minneapolis May Someday Get To Choose Something Other Than Comcast

A year ago, when we investigated the sad state of broadband competition in the U.S., Minneapolis was one of the markets we mapped to to show just how few choices people had. As you can see from the map above, the city is almost exclusively Comcast territory, but that may change over the next five years thanks to a recent city council vote. [More]

Why Is It So Dang Difficult To Get Accurate Information About Broadband Speeds?

(Steve)

Your cable company sells you a broadband plan advertising download speeds of “up to 25Mbps.” But it feels sluggish to you so you check out an online speed test site and it tells you you’re only getting a fraction of that speed. Then the FCC comes out with its Measuring Broadband America report which — if you can even make heads or tails of it — says your ISP is actually exceeding its advertised download speeds. Why don’t all of these things agree? [More]

(Ben Schumin)

Cablevision CEO: Pay-TV Is The “Milk & Eggs” Of His Business; Internet Is The “Soda & Chips”

As we noted earlier today, Comcast now effectively has exactly the same number of Internet customers as it does cable subscribers, and the Internet users will soon outnumber those who get their TV from Comcast. And while a pay-TV customer brings in significantly more gross revenue for a cable company than someone who is broadband-only, these companies are likely making more profit off their Internet users. [More]

Net Neutrality Is Already Improving Internet Connections And It Hasn’t Even Gone Into Effect

Net Neutrality Is Already Improving Internet Connections And It Hasn’t Even Gone Into Effect

Though the FCC narrowly voted to approve the new Open Internet Order (AKA net neutrality) several months ago, the rules don’t actually kick in until June 12. Yet with those new guidelines looming, some Internet service providers are already beginning to play nice with the companies that do most of the heavy lifting for the web. [More]

AT&T Becomes Latest ISP To Promise New Homeowner Broadband Connection At Address They Won’t Actually Serve

AT&T Becomes Latest ISP To Promise New Homeowner Broadband Connection At Address They Won’t Actually Serve

You’ve heard it all before: a man buying a new home needs to make sure it has acceptable broadband connectivity, not just for entertainment but also because he works in IT. He calls the provider in the area three times before moving, and every time is assured that they service his house. Until he moves in and finds out that in actual reality, they don’t, and aren’t sure why they said they did. The last time we shared such a tale of woe, it was Comcast in Washington state. This time, it’s a homeowner in Michigan, and the ISP that doesn’t know what they actually do is AT&T. [More]

Sen. Al Franken: Still Not Enough Competition For Cable & Internet Access

Sen. Al Franken: Still Not Enough Competition For Cable & Internet Access

While many opponents of the Comcast/Time Warner Cable merger were setting off fireworks last Friday to celebrate the defeat of this deal that would have concentrated nearly 60% of the nation’s high-speed broadband accounts under one company, realists among us are pointing out that the end of that ill-fated engagement does nothing to change the already dismal competition landscape in many markets. [More]

AT&T Claims That DirecTV Merger Will Allow It To Expand GigaPower Fiber Network

AT&T Claims That DirecTV Merger Will Allow It To Expand GigaPower Fiber Network

While we’ve been critical of the Comcast/Time Warner Cable merger, the motivation behind that deal is clear: It would instantly add 10 million customers to Comcast’s bottom line and give the company control over cable/broadband access for the two largest markets in the country. The reasoning behind the less-scrutinized marriage of AT&T and DirecTV isn’t as cut-and-dry. [More]

Time Warner Cable Promises Free Internet Speed Boost To Charlotte Customers Before Google Moves In

Time Warner Cable Promises Free Internet Speed Boost To Charlotte Customers Before Google Moves In

The new rule of the internet might well be: where Google goes, competition flows to follow. And so, Time Warner Cable customers in Charlotte are about to see a big boost in internet speeds long before a Fiber rollout comes to their town. [More]

In Atlanta? You Can Soon Sign Up For Internet Twice As Fast As Google Fiber. The Downside: It’s From Comcast

In Atlanta? You Can Soon Sign Up For Internet Twice As Fast As Google Fiber. The Downside: It’s From Comcast

Atlanta residents are now well-poised to join inhabitants of metro Raleigh and Kansas City as citizens of one of the nation’s few crucibles of fiber competition. Comcast is setting its sights squarely on Google Fiber today with the announcement of a new fiber to the home offering at twice Google’s speed, and Atlanta is the lucky city getting first dibs. [More]

(Andy Jones)

Nearly 7% Of Americans Say Their Smartphone Is Their Only Way To Get Online

We may often joke that losing our smartphone would mean being cut off from the outside world. While that’s likely an exaggeration for many consumers, a new report from The Pew Research Center finds Americans’ reliance on smartphones to stay connected with the rest of the world is very real, especially when it comes to accessing the internet. [More]

Akamai's top 10 worldwide best average internet connection speeds for the end of 2014.

Virginia’s Got The Fastest Broadband In The U.S., But South Korea’s Still The Speed Fiend’s Place To Be

It’s that time again! Internet company Akamai keeps a sharp eye on the state of broadband at home and abroad, and delivers a quarterly report lining up just how we’re doing. But despite a whole huge pile of brand new data, the story remains the same: the U.S. still has a lot of catching up to do if we want to consider ourselves among the global broadband elite. [More]

Charter Digs This Whole Cable Merger Thing, Plans To Buy Bright House For $10.4B

Charter Digs This Whole Cable Merger Thing, Plans To Buy Bright House For $10.4B


In cable, merger mania isn’t just for the biggest players. The next tier down wants to play, too. And so we have the announcement this morning that Charter is planning to buy regional operator Bright House Networks for a cool $10.4 billion. [More]

Cupertino has the Power... at a premium price.

AT&T Charges $40/Month More For Fiber Internet If Google Isn’t In Your Town Yet

Only weeks ago, AT&T announced gigabit fiber broadband service in Kansas City for $70/month. Granted, customers have to give up their right to privacy to get that rate, but at least it’s the same price being charged by Google Fiber, which also happens to operate in KC. But when it comes to AT&T’s impending gigabit offering in Cupertino — the land of Apple — that $70/month rate is nowhere to be found; probably because Google Fiber is not around. [More]

Google Fiber To Expand More, Adds Salt Lake City To List Of Lucky Locales

Google Fiber To Expand More, Adds Salt Lake City To List Of Lucky Locales

Google said earlier this year that the FCC’s net neutrality rule wouldn’t stop them from investing more in Google Fiber, and it looks like they really meant it. The service is now slated to expand to yet another location: Salt Lake City. [More]

No Surprise Here. Telecom Industry Sues To Block Net Neutrality Rules

No Surprise Here. Telecom Industry Sues To Block Net Neutrality Rules

A little more than a week after the FCC released the full text of its recently passed Open Internet (aka net neutrality) rule, the telecom industry has done exactly what you’d expect, by filing lawsuits to block the Commission from enforcing the order. [More]

(Jeremy Schultz)

State Lawmaker Says Cable Company Blocking Broadband Legislation

While we all know that companies don’t spend piles of cash on campaign contributions and lobbying just to support candidates they believe in, it’s rare to hear an in-office politician openly calling out his colleagues for bending to the will of a corporate backer. [More]