• class action settlements

    Settlement In BA-VA Price-Fixing Class Action

    You're entitled to a small refund if you bought tickets for a long haul flight on British Airways or Virgin Atlantic between August 11, 2004 and March 23, 2006. The amount is $7-$34 per flight taken. This is the settlement in a class action lawsuit contending the two airlines colluded to fix the price of fuel surcharges. More info at airpassengerrefund.com. [via RickSeaney]

    12:44 PM on Wed Aug 6 2008
    By Ben Popken
    1,474 views, 7 comments

    Latest by oneliketadow: Without clicking to see the terms, I'd like to posit a guess: 1) $50 Million to some lawyers 2) Neither airline admits more »

  • american express

    The 43.5% APR Credit Card

    Perhaps this British Airways American Express Premium Plus Card's interest rate is in "metric" APR, but if not, no matter what side of the pond you're on on, or road you drive on, you must agree that a 43.5% variable interest rate is bollocks. Who cares how many bonus miles you get, they're just going to get devalued anyway.

    UPDATE: The 43.5% APR is the effective APR after you include the £150 annual fee. Like commenter Hanke wrote, "It's just like those payday loan places, where although the actual interest rate is low, the fees associated with the service give you a 300%APR." Makes you wonder, though, what about all those American credit cards with annual fees? Their effective APR is also higher then, and as far as I know, they don't have to include the fee in the stated APR (big print or no).

    British Airways American Express [Official Site] (Thanks to Kerwin!)

    9:16 AM on Wed Jul 16 2008
    By Ben Popken
    5,371 views, 44 comments

    Latest by mac-phisto: @chrisjames: p.a. stands for per annum. if you read the ad it explicitly states the 43.5% includes the £150 annual more »

  • travel

    British Airways' New Hi-Tech Baggage System Routes All Luggage To A Big Pile

    British Airways is having trouble with its new baggage system—namely, that it doesn't actually sort and route the baggage to the correct flight. On Sunday they claimed that 15,000 bags had missed their flights and were now being stored at Heathrow. However, the UK's Aviation Minister said yesterday that the number was closer to 28,000. More »

    11:28 AM on Tue Apr 1 2008
    By Chris Walters
    3,024 views, 29 comments

    Latest by yargrnhoj: I just received the last of my three bags back from BA, three weeks after we put them in their more »

  • taking it seriously

    British Airways Flight Attendant Suspended For Eating Passenger's Leftover Muffin?

    The Daily Mail is reporting that a flight attendant for British Airways has been suspended for eating a leftover muffin that was headed to the trash.
    BA are treating the incident as theft after he was reported at Heathrow airport on Monday.
    More »

    11:59 AM on Wed Dec 19 2007
    By Meg Marco
    5,692 views, 60 comments

    Latest by ninjatales: Seems like they really want to get him fired. Rather unfair I'd say. more »

  • travel

    Quantas Guilty Of Price Fixing

    Quantas became the third foreign airline to admit to price-fixing and agree to pay a fine to the U.S. government, joining British Airways PLC and Korean Air Lines Co. Ltd, says the Associated Press. More »

    10:32 AM on Wed Nov 28 2007
    By Meg Marco
    1,254 views, 6 comments

  • complaints

    British Airways Leaves Luggage To Rot Outside Heathrow

    I was flying [British Airways] from Amsterdam to London Heathrow to Denver on July 28th. When I landed I waited by the luggage carousel for my bag, well as you can sure guess, it never turned up. I was told by BA, that they found my bag they apologized and assured me it would be delivered to my home the following day. Seven days later the luggage finally showed up.

    When I finally did receive my luggage I pulled it inside my house and was overwhelmed by the smell emanating from my luggage. It smelled like BA had thrown my luggage in a swamp of poo for the past 7 days. I then opened up my luggage to discover that everything in my luggage was soaked with water and penetrated with mold and mildew. I attempter to wash the clothes but everything is ruined.

    More »

    9:37 AM on Thu Aug 30 2007
    By Ben Popken
    6,859 views, 31 comments

    Latest by mkguitar: Today a class action has been filed in Seattle against BA alleging that 550,000 bags have been lost this year, more »

  • travel

    Airline Complaints Up 47.2% In First Half

    According to the Bureau of Transportation Statistics complaints about airlines were up 47.2% in the first six months of 2007. More »

    10:49 AM on Thu Aug 9 2007
    By Meg Marco
    1,226 views, 3 comments