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BrightHouse Cable Disconnects Your Service After Too Many "Unsubstantiated Complaints"
Reader Jeffrey used to be a customer of Bright House cable. Not anymore. The company disconnected his cable today for "unsubstantiated complaints." For 15 months, Jeffrey had been trying to get Bright House to fix whatever was wrong with his internet connection. At first they were apologetic, but when tech after tech couldn't figure out what was wrong, things got tense.
Finally, after about 50 attempts, they just gave up. First they sent him a legal letter, alleging that his complaints are unsubstantiated and that he was hosting a commercial website, to which he responded with his own letter. Then, magically, for the past month or so, his internet has worked fine. He doesn't want to cancel. Finally, today, the cable company arrived at Jeff's house with a police escort and disconnected his cable:
Update 02-01-08 - Well, holy crap. They just came and disconnected my cable. They sent a uniformed officer from the Altamonte Springs PD with them. It's unbelievable. I never threatened them. Not once. I was never violent, what did they think I'd do? I hope they paid for the protection, because it was unwarranted by all imagination.More »
