(Saramarie)

Cable Company Cashes Customers’ Checks, Then Does It Again & Again & One More Time For Good Luck

Because consumers love nothing more than having their cable operator drain their bank accounts dry, the folks at Bright House Networks apparently decided to just keep cashing thousands of customers’ checks over and over again. [More]

(Ahhhh)

Bright House Customer Now Has His Football In Glorious HD

A few months ago, we shared with you the story of Tim, a Bright House cable customer who signed up for the company’s most basic package because the company’s website created the appearance that high-definition channels were part of it. After we published Craig’s story, the person at Bright House whose job it is to fund unhappy customers venting on the Internet and make them happy again contacted us, wanting to help Tim. This person agreed that the online listings were confusing, and upgraded Tim’s cable at no cost. [More]

All I Want Is To Watch Some Football In HD And For Bright House's Website To Reflect Reality

All I Want Is To Watch Some Football In HD And For Bright House's Website To Reflect Reality

Here’s what Tim wants: to turn on his TV and watch football games in high definition. That’s pretty simple, and seems like a reasonable enough request. At least he thought so. His cable company, Bright House, advertises that they offer HD for free to their subscribers. Wow, that’s great! They quoted Tim a $29.99 rate, but failed to mention that he wouldn’t be able to receive HD without renting a cable box. You know, the HD channels that were the entire reason why he got cable in the first place. [More]

Best Internet, TV, Phone Service Providers

Best Internet, TV, Phone Service Providers

Lots of companies are pushing deals for their bundled internet, tv and phone plans, but which are best? Consumer Reports surveyed its readers and here’s how they ranked the service providers: