While the majority of American consumers were opposed to the merger of the nation’s two largest cable/Internet providers, there is a large group of people for whom today’s news may be a big downer: Comcast employees. [More]
We’re still months away from the FCC and the Justice Dept. completing their reviews (and hopefully putting the brakes on) the merger between the nation’s two largest cable companies. And even though the initial questions being asked by regulators show that the deal is not inevitable, Comcast’s CEO is counting on being able to convince the folks in D.C. that this alliance isn’t entirely unholy. [More]
Earlier this month, Consumerist readers voted to hand Comcast its second Worst Company In America title, the results undoubtedly tied to the cable company’s ill-advised decision to acquire equally cruddy pay-TV provider Time Warner Cable. But rather than own up to — or even ignore — its WCIA tournament victory, the company chose to send out a memo to thousands of employees name-checking Consumerist and accusing us of being all about making headlines. [More]
Yesterday, the NY Times’ “Common Sense” column demonstrated anything but common sense in a thinly-veiled love letter to Comcast CEO Brian Roberts, who is apparently the savior of cable TV and will somehow bestow wonderful, magically-awesome levels of customer service on Time Warner Cable… if only those big-bad regulators in D.C. would just see what is so obviously a perfect deal for consumers. If only that were true. [More]
Comcast is the largest cable and Internet provider in the country and one of the biggest content providers with the acquisition of NBC. It’s also one of the most-hated companies in the country, a former Worst Company In America champ (and perennial quarterfinalist) with a reputation for horrendous customer service, inept tech support and bungled billing practices. But Comcast CEO Brian Roberts says it’s all just a matter of his company being so darn huge. [More]
Love him or hate him, Sen. Al Franken (D-MN), former employee of NBC, made Comcast’s befuddled CEO Brian “Comcatastrophe” Roberts look like a complete tool during yesterday’s hearing on the proposed Comcast/NBC mergepocalypse. [More]
Chieftain Capital Management Inc., owns 2% of Comcast (about 60 million shares) and is unhappy with the way its investment has been performing. They’re calling the management tenure of CEO Brian “Bad Install” Roberts a “Comcastrophe,” a term that might just good enough to be Mr. Robert’s new official Consumerist nickname. Brian “Comcastrophe” Roberts. We like it.
Fortune magazine has an Q&A with CEO Brian “Bad Install” Roberts in which he expresses his hope that Comcast’s reputation for horrific customer service isn’t “universal”: