Comcast is the largest cable and Internet provider in the country and one of the biggest content providers with the acquisition of NBC. It’s also one of the most-hated companies in the country, a former Worst Company In America champ (and perennial quarterfinalist) with a reputation for horrendous customer service, inept tech support and bungled billing practices. But Comcast CEO Brian Roberts says it’s all just a matter of his company being so darn huge. [More]
Love him or hate him, Sen. Al Franken (D-MN), former employee of NBC, made Comcast’s befuddled CEO Brian “Comcatastrophe” Roberts look like a complete tool during yesterday’s hearing on the proposed Comcast/NBC mergepocalypse. [More]
Chieftain Capital Management Inc., owns 2% of Comcast (about 60 million shares) and is unhappy with the way its investment has been performing. They’re calling the management tenure of CEO Brian “Bad Install” Roberts a “Comcastrophe,” a term that might just good enough to be Mr. Robert’s new official Consumerist nickname. Brian “Comcastrophe” Roberts. We like it.
Fortune magazine has an Q&A with CEO Brian “Bad Install” Roberts in which he expresses his hope that Comcast’s reputation for horrific customer service isn’t “universal”: