Netflix rents only studio or filmmaker authorized DVDs – no copies. Netflix has more than 100,000 titles on DVD available for rental, so labeling takes many forms. DVDs marked “for sale only” were purchased legally and legitimately by Netflix for rental to Netflix members. And yes, each DVD is individually inspected before it’s shipped.

Netflix ships 1.9 million DVDs on a typical day out of more than 50 distribution centers across the U.S. (including Alaska and Hawaii). Occasionally an error occurs and a Netflix member receives the wrong title or a scratched disc. But the probability of a Netflix member receiving a copied disc is very slight. Four copied discs, even less.

Netflix is the #1 rated ecommerce site for customer satisfaction by Nielsen Online and ForeSee Results because of the outstanding convenience, selection and value available to 8.2 million Netflix members. Concerns such as those raised by The Consumerist are extremely rare. But something we’re looking into nonetheless.

Thank you.

PREVIOUSLY: Are These Netflix DVDs Legit?

Hey everybody, I know Netflix is usually pretty cool about problems but today I received a couple discs and for the fourth time now- they're copies. Not even good ones. I called them once again and was 'personally' assured that 'human eyes check every disc that comes back' and that they could not be fakes. Its easy to spot them, the labels are wrong, usually obviously home-made, the menus work incorrectly, etc.. they're shoddy

Here's the brief history of the 4 incidents:
"Bleach" discs 6 & 7 -Early Feb- Netflix apologized, sent me a bonus disc. That's right, ONE bonus disc for two horked ones.

"Full Metal Alchemist" discs 2, 3, 4- End of Feb - Netflix guy questions how i could know if a disc is fake. I offer to send pictures, he says that's not possible. Apologizes and sends bonus disc.

"Full Metal Alchemist" disc 6 - Mid March - This one is from the same batch of fakes as the last. Netflix again questions how I could possibly know its fake. Offer to send pictures of this one, again told no and offered replacement disc.

"Bones" discs 3 & 4 - 4/26/08 - I'm willing to admit i might be wrong on these. If i'm right, these fakes are less obvious but the episodes don't match up. Says 7-10 but its actually 6-9. Even better, Netflix has taken the actual Bones discs which are two-sided, and given me maybe-bootlegs that are one-sided. So, for example, the real disc 2 has episodes 7-10 on side A & 11-12 on side B. But these are one-siders they sent me, so (even if they are not "fakes") i still had to waste a disc just to get the WHOLE one. Shady at best, Netflix.!

Here is a genuine "Bones" disc 2 from Blockbuster. Note the only writing is in the center of the disc. (below)

Left: A genuine "Full Metal Alchemist" disc 3. Right: Suspected fake "Full Metal Alchemist" disc 2. Both are from Netflix. (below)

Muffinman also says the play surfaces look normal and silver to him, not purple colored. We aren't familiar with Netflix' policy on splitting out double discs and whether they should be marked with a Netflix logo is unclear. We have never heard of paper labels being used in any professional application. What say you, Consumerists? Are these discs legit?

Netflix sending bootlegs? [Consumerist Forums]