It’s a real junkyard over there at Bank of America. We have yet another complaint about their online system being so jacked up that it won’t even take your money. That’s the last thing you want to happen when you’re trying to pay your mortgage in these foreclosure-happy times. Jason has already escalated to the executive office, and they still suck. [More]
Will A Human At BofA Finally Please Modify My $160,000 Underwater Mortgage
By February 5, 2010
Jim and Susan’s mortgage is underwater by $160,000. They want to live up to their obligations, they want to keep their home, but they can’t do it with a $370,000 mortgage on a house that’s only worth $210,000. An attorney told them to send some “jingle mail,” just pop the house keys in an envelope, mail it to the bank, and move away. What they really want is a modification so they can stay in their house, but Bank of America has been jerking them around and they don’t have faith that this last hurdle will actually get them a mod. Isn’t there a decision-making human at BofA that can finalize this deal for them? [More]
BofA Locked Our Account Down While We Went Away
By December 28, 2009
Alex says Bank of America’s efforts to protect him and his wife from fraud have stranded them in Salt Lake City without access to their accounts. He says the bank mixed up his and his wife’s security info, leaving neither of them able to break down the security walls. He writes: [More]
'I Stopped Denying People': Ex-Bank Of America CSR Tells All
By November 27, 2009
Here’s a testimonial from a former Bank of America customer assistance employee. She was fired on Monday for offering repayment plans to too many customers, even those who “deserved” the 29.99% APR for making late payments. After hearing her story, you might conclude that this job was never a good fit for her skills. The next time you run up against a dead-sounding CSR, though, remember that people like Jackie don’t make for profitable collections department employees, which is why they don’t stick around for long. [More]
Man Sues Bank Of America For $1.78 Trillion Billion Dollars
By September 25, 2009
Dalton Chiscolm has sued Bank of America and its board, and wants “1,784 billion, trillion dollars” in return for being subjected to what the judge describes as “inconsistent information from a ‘Spanish womn’ [sic]” as well as allegedly misrouted checks. In addition, Chiscolm wants another $200,164,000 in damages. We’re not sure why that amount is separate, but who knows how a mind like Chiscolm’s works?
The Place to Go For BofA Justice: Twitter
By February 11, 2009
Reader Alex was at his wits end with Bank of America and their ever-present rate changing. After using every other resource, he turned to BofA’s Twitter, and actually got some resolution. Full letter inside.
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
By November 7, 2008
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
