After stranding reader Shannon in Siberia with no functioning ATM card, Bank of America has reached out to her and made up for the situation. Sort of. A new card was immediately dispatched, but the corresponding PIN didn’t show up until five days later. She did, however, receive a $100 Amazon gift card for her inconvenience.
Earlier this week we wrote about how BoA told Jesse he could never have an account with them, but they wouldn’t give a specific reason. A lot of readers and tipsters suggested ChexSystems was the culprit, so we asked Jesse if there was something in his credit past causing the problem.
After reading about how Jesse was banned for life from Bank of America for no clear reason, other readers wrote in with similarly bizarre BoA stories. Wayne was locked out of his new account after he opened it and charged a $75 overdraft fee. Chris was sent checks linked to a duplicate account and then charged penalties when the checks bounced. Edward’s new account was closed but the CSR refused to tell him why, and he was charged a $60 “research fee” for the closing. When Edward went to a BoA branch to clear things up, he says the employee there told him, “That’s why you don’t open up accounts online.”
Bank of America messed up Andy’s credit score by failing to send him credit card statements or giving him online access to an old account he only recently started using again. They also refused to work with him over the phone, telling him each time he called that they had no record of his previous conversations with customer service and therefore no reason to believe him.
Here we go people: It’s the Final Countdown. Let’s hear it for the last four companies standing.
Last week Bank of America decided to hike rates on millions of credit card customers. They said that if you carry a balance and have an interest rate below 10%, starting in June you’re likely to see it spike into the double-digit category. BoA said it had to do it because these customers were “underpriced relative to market conditions.” But according to at least one email, Bank of America might be underrepresenting the number of customers caught in its interest rate dragnet…
Bank of America doesn’t think cashing checks drawn on its own accounts is a service that should be free to no-name people who come in off the streets—they want $6 for that privilege, one reader recently discovered.
Or as Holly, the tipster who took the photo, writes, “[there are] so many things right with this picture.”
If you have any lines of credit and you use them to manage your financial flow, you should evaluate your personal money matrix so you’re ready in case all of them get cut. They’re cutting lines of credit even for rocket scientists like reader Rocky. That’s right, he’s an engineer in the aerospace industry, has never overdrawn, never been late, never incurred NSF charges, and has 3 Masters and 2 MBAs. Overnight, they cut his four lines of credit. Apparently his only crime was simply having them. He called multiple times and got nowhere, only to be told to talk to a credit counselor. A credit counselor? Bank of America, he doesn’t have bad credit, he has no lines of credit because you just cut them all. His story, inside…
CSR: Oh, that’s really not the way to look at it. I know that if it were my mother, I’d pay it. That’s why we’re in the banking crisis we’re in: banks having to write off defaulted loans.
Several readers have reported getting their problems solved after contacting Bank of America’s new Twitter-based rep. Here are their stories…
We received a tip today that Bank of America supposedly plans to close nearly all of its customers’ credit cards on October 1st, but the only source we can find for this rumor is a single post at iReport.com, CNN’s public journalism free-for-all. Everything else online that mentions this is traced back to that one short post. So, until we find out more, we’re going to say this one is bunk—and a great example of how wild rumors can pop up during desperate times. (Thanks to Joseph!)
What do you think of Bank of America’s “Keep The Change” program? How it works is every purchase you make with your BoA debit card you make gets rounded up to the next dollar. The difference between that and the actual price gets moved from your checking to your savings account. The idea is to help people save. Good idea, but there’s some potential downsides I can see:
At Bank of America, your accounts are Buddhist. As in, undergoing “eternal return,” where accounts that have been closed and passed on will reemerge, rejuvenated, reopened, even if you closed them long, long, ago. Reader Chip writes: