Barnes & Noble’s website allows customers to reserve a book for in-store pick-up rather than buy it online, but bn.com does its best to gloss over the fact that you could be charged more for the book at the store, leading to angry customers who use B&N as a showroom for its own website. [More]
For years, Barnes & Noble’s website has been competing with Amazon for the online book market. The two companies even square off directly in the realm of ebooks, each selling its own proprietary eReader. But aside from dabbling in music and movies, B&N has let Amazon be the online superstore where you can buy almost anything. Until now. [More]
experience, in the spirit of holiday outrage. Ho ho ho!
Take a look at her perfectly reasonable complaint letter after the jump. The gist? BN.com waited four days before they told her that they wouldn’t be able to fulfill her order. Sort of makes it hard to get stuff by Christmas, doesn’t it?