Poor Raquel. She only wanted to return her leased BMW. Following instructions to bring her car to any authorized dealership, she arrived at Brecht BMW in San Diego. Brecht’s manager refused to accept the car, a decision he conveyed by screaming in front of her kids, threatening to call the police, and telling her to “go back to Volkswagon” because she didn’t “deserve to own a BMW.” Raquel writes:
As far as the finished product is concerned, The Consumerist is a big fan of BMWs. Sure, there are the occasional hare-brained mistakes like iDrive, but even those missteps seem to be born of an attempt to improve the driving experience. Plus their cars go really fast around corners, our favorite variety of road.