(Ninja M.)

What If Blackberry Customer Service Ran Other Things?

Alex uses a Blackberry Bold, and isn’t very happy with Blackberry right now. He was just minding his own business when the phone decided to over-the-air update itself, the update failed, and his phone just went ahead and wiped itself. When he called to complain, he says Blackberry virtually shrugged and told him that he should have uninstalled the app that caused the update problems. Even though it was an app that shipped with the phone. Alex wondered: what if other businesses ran things the same way? [More]