T-Mobile is running a “flip your pearl” promotion right now, where you can trade in your old Blackberry for at least $75 (or another phone for $50) when you buy and activate a new Blackberry from them. Your trade-in phone will have to meet certain conditions for the offer to apply. [FlipYourPearl via IntoMobile]
Maybe things are different in your house but in PJ’s it’s rather disconcerting to receive a bill for $1,821.91 for the wife’s Blackberry. U.S. Cellular says that she used 150mb of data and now must pay the price. PJ’s wife has no idea what she might have done that would’ve been that large, and US Cellular can’t tell her either. They just want their monies.
A list of online tech help sites. [New York Times]
One interesting fact coming out this week is that Barack Obama appears headed for severe technology withdrawal as he gives up his Blackberry and email communication in general. Poor guy. As if having to deal with the economic crisis and the Iraq war aren’t enough — now he’s got this! Anyway, the fallout has sparked a debate over that the Wall Street Journal blog The Juggle. The key question: is the Crackberry a useful device that helps you save time and money or is it a life-disrupting distraction that should be limited dramatically at worst, and eliminated altogether at best?
AT&T wireless is experiencing some kind of data outage in the Northeast, and if you call up and complain, you can get a $10-$20 credit (YMMV), Gizmodo reports. Let us know in the comments if you’re an AT&T user experiencing data outages, where you’re located, and if you have any luck snagging credits. If calling 611 from your phone doesn’t work for ya, here is a variety of contact information to try.
Kapil’s brand new Blackberry arrived with a battery that won’t charge. He wants T-Mobile to exchange it, but he says T-Mobile wants to replace it with a refurbished Blackberry instead of a new model. Kapil is fighting back, but even at the executive support level all he’s found are rude, uncooperative T-Mobile employees who keep saying there’s a process, and that someone will call him back—which never happens. Kapil refused to hang up on the fourth day and demanded to know what happens next after nobody calls back, which seemed to confuse and anger the T-Mobile rep he was speaking with. And for those of you who can’t listen in, we’ve transcribed some of the juiciest parts.
RIM is blaming yesterday’s Blackberry outage on a routine upgrade gone wrong. [Gizmodo]
Blackberry smartphones are screwed up! There’s a massive outage going on in “the Americas” says RIM.
Bad News: You can only use YahooMail and YahooMessenger, or your WiFi-enabled Blackberry.
Over at Blackberry Cool they’re claiming that an AT&T insider told them AT&T had bullied RIM into crippling the Blackberry’s GPS features so it wouldn’t make the iPhone look bad in comparison.
AT&T experiencing coast-to-coast data service outages, reader Michael writes, with users unable to connect to EDGE via iPhone or use data via Blackberries. Reportedly, it should be fixed within 1-2 hours. (P)
A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with chelsea.
If your beloved Blackberry runs on Cingular’s network, you may be entitled to a one day service credit. For power users, the refund might be worth up to $2.50. That is not as good as a new girlfriend, but it is something.
A poorly tested software upgrade withered the BlackBerry email system Wednesday, the device’s maker said last night.
And it hasn’t just been loss control that has suffered, he adds: “This issue sucks. I’ve been getting grief about it from my now ex-girlfriend thanks to this delay. She thought I was ignoring her e-mails when I was receiving them hours late.”
WNBC is reporting a major Blackberry outage that affects 100% of the Blackberries in the US.
This chick is on hold for two hours and seventeen minutes waiting for a Crackberry rep to pick up.
It’s strangely refreshing to get a casual and honest CSR on the other end of the phone. Instead of binder-read lip service that always translates to “We appreciate your concerns, so go fuck yourself” the opposite approach is placating. A lot of time, people who call customer service lines just want an admission that there’s a problem, for someone to listen to them: outside of that, they tend to be pretty patient about resolution as long as they don’t feel like they are being given the cold shoulder or patronized.