NEW YORK, 5:26 AM, SAT JUL 19 | 19 POSTS IN THE LAST 24 HOURS | tips@consumerist.com | RSS
Posts Tagged “

BlackBerry

recordings

T Mobile: Listen To The Most Pointless Customer Service Call Ever

Kapil's brand new Blackberry arrived with a battery that won't charge. He wants T-Mobile to exchange it, but he says T-Mobile wants to replace it with a refurbished Blackberry instead of a new model. Kapil is fighting back, but even at the executive support level all he's found are rude, uncooperative T-Mobile employees who keep saying there's a process, and that someone will call him back—which never happens. Kapil refused to hang up on the fourth day and demanded to know what happens next after nobody calls back, which seemed to confuse and anger the T-Mobile rep he was speaking with. And for those of you who can't listen in, we've transcribed some of the juiciest parts. More »

RIM is blaming yesterday's Blackberry outage on a routine upgrade gone wrong. [Gizmodo]

breaking

Massive North American Blackberry Outage

Blackberry smartphones are screwed up! There's a massive outage going on in "the Americas" says RIM. More »

airlines

JetBlue Testing Inflight Email

Good News: Starting Tuesday, JetBlue is testing a new system that will let you check email and use IM while in the air.
Bad News: You can only use YahooMail and YahooMessenger, or your WiFi-enabled Blackberry.

I would be wiling to pay, hm, maybe up to $15 extra to be able to use airplane WiFi that accessed the entire internets. Crackberry and diddlymail (Yahoo) users will be thrilled. The rest of us will have to wait.

JetBlue to Test Inflight Email, Instant-Messaging Services [WSJ]
(Photo: MeghannMarco)


unsubstantiated rumors on the internets

Is AT&T Crippling The Blackberry So It Doesn't Make The iPhone Look Bad?

Over at Blackberry Cool they're claiming that an AT&T insider told them AT&T had bullied RIM into crippling the Blackberry's GPS features so it wouldn't make the iPhone look bad in comparison. More »

AT&T experiencing coast-to-coast data service outages, reader Michael writes, with users unable to connect to EDGE via iPhone or use data via Blackberries. Reportedly, it should be fixed within 1-2 hours. (P)

quality control

Verizon Thinks Asia Is A Country

Slate's Seth Stevenson shares this verbatim chat his girlfriend had with a Verizon rep:
A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with chelsea.
More »

blackberry

Cingular's Blackberry Users Can Request Credit For Service Outage

If your beloved Blackberry runs on Cingular's network, you may be entitled to a one day service credit. For power users, the refund might be worth up to $2.50. That is not as good as a new girlfriend, but it is something. More »

blackberry

Why BlackBerry Got Crushed

A poorly tested software upgrade withered the BlackBerry email system Wednesday, the device's maker said last night. More »

blackberry

Blackberry Owes You A New Girlfriend

Poor Rafael, he got into a big fight with his girlfriend right before the Blackberry outage and now he's single. From Network World:
And it hasn't just been loss control that has suffered, he adds: "This issue sucks. I've been getting grief about it from my now ex-girlfriend thanks to this delay. She thought I was ignoring her e-mails when I was receiving them hours late."
More »

email

Your Blackberry Isn't Working

WNBC is reporting a major Blackberry outage that affects 100% of the Blackberries in the US. More »

customer service

174 Minutes On Hold With Blackberry, With Urination

This chick is on hold for two hours and seventeen minutes waiting for a Crackberry rep to pick up. More »

cingular

Cingular CSR Admits Service Sucks, Keeps Customer

It's strangely refreshing to get a casual and honest CSR on the other end of the phone. Instead of binder-read lip service that always translates to "We appreciate your concerns, so go fuck yourself" the opposite approach is placating. A lot of time, people who call customer service lines just want an admission that there's a problem, for someone to listen to them: outside of that, they tend to be pretty patient about resolution as long as they don't feel like they are being given the cold shoulder or patronized. More »

complaints

T-Mobile Juggles Lies For Sales

Mat has a sad story. He's a gentleman variety show performer (pictured) who travels throughout Europe during the summer and wanted a good way to stay in contact with his wife. More »

lawsuits

Crybaby NTP Finally Settles Blackberry Patent Dispute

Slightly old news, but the stone-faced-stand-off-to-first-blink between Blackberry maker Research in Motion (RIM) and NTP over vague patents to send email from portable devices is finally over. Which is great news for the consumers who've been nervously caught in the crossfire. More »

deals

Morning Deals Round Up

• We continue to be baffled by Amazon's ridiculously low prices on cookware recently, like this Cuisinart Chef's Classic Stainless 6-Quart Sauce Pot with Lid for just $14. They must have over-purchased for the holidays. [via Slickdeals] Update: Reader Kim L. confirmed that the price is showing as $40 for her. It still shows $14 for us (although they are out of stock). A mystery! More »