Consumerist
recordings
Posts Tagged “
BlackBerry
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recordings
RIM is blaming yesterday's Blackberry outage on a routine upgrade gone wrong. [Gizmodo]
breaking
Massive North American Blackberry Outage
Blackberry smartphones are screwed up! There's a massive outage going on in "the Americas" says RIM. More »
airlines
JetBlue Testing Inflight Email
Good News: Starting Tuesday, JetBlue is testing a new system that will let you check email and use IM while in the air.
Bad News: You can only use YahooMail and YahooMessenger, or your WiFi-enabled Blackberry.
I would be wiling to pay, hm, maybe up to $15 extra to be able to use airplane WiFi that accessed the entire internets. Crackberry and diddlymail (Yahoo) users will be thrilled. The rest of us will have to wait.
JetBlue to Test Inflight Email, Instant-Messaging Services [WSJ]
(Photo: MeghannMarco)
unsubstantiated rumors on the internets
Is AT&T Crippling The Blackberry So It Doesn't Make The iPhone Look Bad?
Over at Blackberry Cool they're claiming that an AT&T insider told them AT&T had bullied RIM into crippling the Blackberry's GPS features so it wouldn't make the iPhone look bad in comparison. More »
AT&T experiencing coast-to-coast data service outages, reader Michael writes, with users unable to connect to EDGE via iPhone or use data via Blackberries. Reportedly, it should be fixed within 1-2 hours. (P)
quality control
Verizon Thinks Asia Is A Country
Slate's Seth Stevenson shares this verbatim chat his girlfriend had with a Verizon rep:A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with chelsea.More »
blackberry
Cingular's Blackberry Users Can Request Credit For Service Outage
If your beloved Blackberry runs on Cingular's network, you may be entitled to a one day service credit. For power users, the refund might be worth up to $2.50. That is not as good as a new girlfriend, but it is something. More »
blackberry
Why BlackBerry Got Crushed
A poorly tested software upgrade withered the BlackBerry email system Wednesday, the device's maker said last night. More »
blackberry
Blackberry Owes You A New Girlfriend
Poor Rafael, he got into a big fight with his girlfriend right before the Blackberry outage and now he's single. From Network World:And it hasn't just been loss control that has suffered, he adds: "This issue sucks. I've been getting grief about it from my now ex-girlfriend thanks to this delay. She thought I was ignoring her e-mails when I was receiving them hours late."More »
email
Your Blackberry Isn't Working
WNBC is reporting a major Blackberry outage that affects 100% of the Blackberries in the US. More »
customer service
174 Minutes On Hold With Blackberry, With Urination
cingular
Cingular CSR Admits Service Sucks, Keeps Customer
It's strangely refreshing to get a casual and honest CSR on the other end of the phone. Instead of binder-read lip service that always translates to "We appreciate your concerns, so go fuck yourself" the opposite approach is placating. A lot of time, people who call customer service lines just want an admission that there's a problem, for someone to listen to them: outside of that, they tend to be pretty patient about resolution as long as they don't feel like they are being given the cold shoulder or patronized. More »
complaints
T-Mobile Juggles Lies For Sales
Mat has a sad story. He's a gentleman variety show performer (pictured) who travels throughout Europe during the summer and wanted a good way to stay in contact with his wife. More »
lawsuits
Crybaby NTP Finally Settles Blackberry Patent Dispute
Slightly old news, but the stone-faced-stand-off-to-first-blink between Blackberry maker Research in Motion (RIM) and NTP over vague patents to send email from portable devices is finally over. Which is great news for the consumers who've been nervously caught in the crossfire. More »
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