(Nicholas Wang)

Retailers Took More Than 3 Minutes To Answer Customer Service Calls On Cyber Monday

While not as many people went shopping over the weekend as they did during last year’s holiday, retailers still sold billions of dollars worth of stuff in just a few days, and some of that stuff was damaged or otherwise required calls to customer service. But not every seller was terribly eager or prepared to deal with the onslaught of phone calls. [More]

(rlpurkey)

Spending & Retail Traffic Down From Last Year’s Black Friday Weekend

Many retailers and websites got a very early jump on the Black Friday shopping weekend this year, not just by being open on Thanksgiving but by holding pre-holiday sales and deals. As you might expect, this appears to have had the effect of taking some of the wind out of the sails of all the sales over the weekend. [More]

Best Buy Website Goes Down On One Day Of Year It Shouldn’t

Best Buy Website Goes Down On One Day Of Year It Shouldn’t

We’re hearing lots of complaints about the website for electronics retailer Best Buy being down, and multiple news outlets are confirming that BestBuy.com is unresponsive nationwide. [More]

Black Friday Mania Spreads To Animal Shelters, Adoption Events For Black Cats And Dogs

Black Friday Mania Spreads To Animal Shelters, Adoption Events For Black Cats And Dogs

Since we first learned about this idea two years ago, a really great Black Friday promotion has become even more popular nationwide. It’s a doorbuster that aims to bust thousands of doors: the doors of cages and kennels at animal shelters, that is. Shelters and rescue groups have pounced on the idea of the holiday, and offer discounts or free adoptions of animals with black fur, and often animals of other colors as well. [More]

(bryan bope)

Mobile Companies Leaping To Sell You A New Phone — With A New Contract — On Black Friday

Is your phone getting old? Has it met with the unfortunate confluence of liquids, young children, and boisterous pets lately? If you’re in the market for a replacement or upgrade, it looks like Black Friday might be your day… as long as you’re willing to sign a contract. [More]

(Smacks Well)

1-In-5 Shoppers Has Done Something Awful To Obtain A Coveted Holiday Gift

Because there’s this widely held assumption that people should get the thing they desire most during the holidays, and because a lot of people desire the same things, some holiday shoppers will cross that line between naughty and nice to make sure they check certain items off their shopping lists. [More]

(Firehouse Designs)

Dealership’s “White Friday” Deal: Buy A New Vehicle Now, Get A Refund If It Snows 6 Inches On Christmas

We’ve seen retailers make a big gamble for events like the Super Bowl (and lose millions in merchandise, in one case), but this might be the first time we’ve caught wind of a car dealership willing togive out free cars just to woo Black Friday shoppers. [More]

Walmart Still Avoiding Paying $7000 Fine For Worker Killed By Black Friday Shoppers In 2008

Walmart Still Avoiding Paying $7000 Fine For Worker Killed By Black Friday Shoppers In 2008

In 2008, a Walmart employee was killed when a mob of deal-desperate Black Friday shoppers tore the store’s doors from their hinges and stormed inside, trampling him to death. The chain was eventually fined $7000 for their role in the employee’s death — but six years and $2 million later, the world’s largest retailer has yet to pay up. [More]

(photo: @RenSip)

Yes, People Will Strip To Their Underwear And Wait Outside In The Cold For Free Stuff

What would you do for the promise of a couple pieces of free clothing? Just think of all the college freshmen who signed away their financial futures by applying for credit cards at orientation (before such marketing was outlawed). A line of 100 or so shoppers in San Francisco may not have to worry about ruining their credit score, but photos of them shivering in their skivvies will probably follow them forever. [More]

(photo: @other98)

Walmart Workers Chain Massive Food Donation Bin Outside Home Of Alice Walton

Just days after another Walmart launched the holiday giving season by placing a food donation bin for employees to help out their co-workers in need, some workers have placed a much larger bin outside the home of someone who makes a little bit more than $10/hour from the nation’s largest retailer — Alice Walton. [More]

Lewis Black Rants About The Expansion Of Black Friday

Lewis Black Rants About The Expansion Of Black Friday

Most Americans don’t go shopping on Black Friday or on Thanksgiving Day, but it remains a popular topic for us in the media to yap about. This year, the increasing number of stores opening on Thanksgiving Day and growing controversy over the practice has prompted Lewis Black, professional ranter, to weigh in. [More]

(Nicholas Eckhart)

Employee’s Daughter Asks Kmart To Give Mom Some Time Off On Thanksgiving

Should stores be open on Thanksgiving Day? While some businesses, such as hotels, gas stations, airlines, and even restaurants must be open to keep civilization running and make sure other people can get to their destinations and enjoy their holidays. Yet many non-essential businesses are open. Like Kmart. The child of one Kmart employee is unhappy about this, and wants the store to consider maybe giving her mom, a 21-year employee, the day off. [More]

Pro-Holiday Activists Protest At Mall That Will Open On Thanksgiving Day

Pro-Holiday Activists Protest At Mall That Will Open On Thanksgiving Day

There’s less than two weeks left until Thanksgiving Day, and consumers are beginning to learn which retailers will be open on the holiday so they can either plan their shopping trips or get very, very upset. Some people in Michigan have taken the “get upset” option, holding a protest outside of a mall that is scheduled to open at 6 P.M. [More]

(genebob)

Walmart Employees Once Again Planning Black Friday Protests For Higher Pay

Despite a Walmart executive’s generalized promise to eventually raise the wages for the company’s lowest paid employees, a group of workers have announced plans to protest the mega-retailer on Black Friday for the third year. [More]

Office Depot Will Open For 3 Hours On Thanksgiving Day

Office Depot Will Open For 3 Hours On Thanksgiving Day

In another blow for that holiday that we used to call “Thanksgiving,” the newly merged Office Depot and OfficeMax will open for a few hours on Thanksgiving Day, delivering doorbusters to the masses from 6 PM to 9 PM, closing again until 12:01 AM on Friday. [More]

(ABC 7)

Two Black Friday Shoppers Have Been Camped Outside Best Buy For A Week Already

In the rush of retailers opening their doors for big sales on Thanksgiving Day, the idea of devoted Black Friday shoppers so determined to score deals that they’ll line up hours ahead of time might seem like it’s a thing of the past. Not so, as two friends who have been camped out at their local Best Buy for a week already in order to get the best possible spot in line when the time comes. [More]

RadioShack Revises Thanksgiving Plan, Will Give Workers Five Hour Break To Spend With Families

RadioShack Revises Thanksgiving Plan, Will Give Workers Five Hour Break To Spend With Families

Yesterday, RadioShack announced that it would be opening at the early hour of 8 a.m. on Thanksgiving morning, causing employees to complain about losing their holiday and many shoppers to ask why anyone would ever want to go to RadioShack at 8 a.m. ever. Now the Shack is changing its mind on that plan, but rather than simply opening later, the retailer will be closing for a few hours during the afternoon. [More]

Mall To Stores: Open At 6 PM On Thanksgiving Day Or We’ll Fine You

Mall To Stores: Open At 6 PM On Thanksgiving Day Or We’ll Fine You

Last year, the Walden Galleria near Buffalo, New York welcomed shoppers at midnight on Black Friday. This year, they’re moving that start time back by six hours, and other malls owned by the same company, Pyramid Management, will be opening at dinnertime on the holiday as well. [More]