<![CDATA[Consumerist: BitTorrent]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: BitTorrent]]> http://consumerist.com/tag/bittorrent http://consumerist.com/tag/bittorrent <![CDATA[ "Don't Copy That 2" Might Scare You Straight, If You Have Never Heard Music Or Seen A Video ]]> At first we thought this was a new Black Eyed Peas video, but then we watched from the beginning and realized that it's actually an attempt to convince you that you should not copy that. Our favorite bit starts at the 2:24 mark, when the little girl's criminal activity leads to government agents bashing down the door to her house and attacking her poor mama.



And yeah we know this hit Digg almost a week ago, but we were holding on to it for Friday.

]]>
Consumerist-5362721 Fri, 18 Sep 2009 13:39:56 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5362721&view=rss&microfeed=true
<![CDATA[ The Pirate Bay Bought For $7.7 Million, Plans To Evolve Into Legitimate P2P Service ]]> The Swedish gaming company Global Gaming Factory X AB has purchased The Pirate Bay for $7.7 million, and plans to transform the embattled file sharing site into a legitimate peer-to-peer service. "We would like to introduce models which entail that content providers and copyright owners get paid for content that is downloaded via the site," the buyers said in an ambiguous statement. The Pirate Bay's current administrators did offer up one undeniable truth to comfort the site's fans...

If the new owners will screw around with the site, nobody will keep using it. That's the biggest insurance one can have that the site will be run in the way that we all want to. And - you can now not only share files but shares with people. Everybody can indeed be the owner of The Pirate Bay now. That's awesome and will take the heat of us.

Ars Technica sheds a little more light on the site's future path:

In addition to The Pirate Bay assets, GGF will acquire Swedish company Peerialism, which has developed a "new data distribution technology" that is also backwards-compatible with BitTorrent. The Peerialism code will form the basis for the new version of The Pirate Bay,

While The Pirate Bay name comes mired in legal uncertainty, it's still one of the world's best known domains, and GGF is acquiring it for under $8 million-a bargain if it really does have a workable plan for crafting a P2P version of iTunes out of the site.

Pirate Bay users, would you ever consider paying for legitimate version of the site, or would you seek out new coves to fulfill your torrenting needs?

Pirate Bay sold, to become more like Carnival Cruise Lines [Ars Technica]

]]>
Consumerist-5304878 Tue, 30 Jun 2009 16:40:49 EDT Carey Alexander http://consumerist.com/index.php?op=postcommentfeed&postId=5304878&view=rss&microfeed=true
<![CDATA[ Qwest Says It's Throttling Customer's Online Video Streaming, Then Says It's Not ]]> YouTubeUpdate: It turns out the problem is with OpenDNS, not Qwest. The original post is below.

A Qwest customer in Washington has been having trouble viewing streaming video, but suspiciously everything else he accesses online seems to come through at the advertised speed. After a long phone call today where he was passed among agents and technicians repeatedly, he ended up being told that Qwest reserves the right to throttle users who exhibit "excessive use." Ah, that old term again. So what counts as excessive use to Qwest? According to their FAQ, it could be as little as exceeding 3 gigabytes per month.

I live in western Washington. My DSL provider is Qwest: I bought 1.5Mb/800Kb service. About a week ago, my companion said that her download speed with YouTube, TED and others was substantially less than it had been. I suggested that it might be the outbound load on host site. Her complaints about poor performance persisted.

This morning I ran some standard tests: speed test (speedtest.net) reports that I have the full 1.5Mb/sec I bought. I tried viewing a YouTube video, a long one (50 minutes) and found the experience painful, about 20% of the speed it should be. I suspected Qwest of rate limiting. I used an external proxy server to view the same YouTube video. It appeared to download at full speed.

I called Qwest DSL support. They were unhelpful, even when I escalated to a supervisor. I next called "customer service". The lady I talked to said she wasn't a techie and barely understood the terms "rate limiting" and the like. She transferred me to "Broadband Retention". I explained the apparent rate limiting to that individual. He denied knowing anything about it, but did transfer me to "Louis" in some tech department (not regular DSL support). I explained my observations and tests one more time to "Louis". He denied that Qwest was rate limiting. Louis did put me on hold for a good while. When he came back he referred me to the Qwest "subscriber agreement" at:

http://www.qwest.com/legal/highspeedinternetsubscriberagreementfilesHSI_Subscriber_Agreement_ENG_v20_042209.pdf

He cites the second page, end of the first paragraph, where it says that Qwest may limit speeds. He also cites a "FAQ on Excessive use Policy"

http://www.qwest.com/internethelp/eup/16915_EUP_Details-15.pdf

and admitted that Qwest was, indeed, rate limiting YouTube and other streaming sites.

I asked for a discount based on degraded service. Louis conferenced me to "Jason" in the "loyalty group". I told Jason that I thought 1.5Mb/sec but with rate limited access to YouTube, etc, was worth about $10/month. Jason offered $15/month for 3 months. I said, "Not good enough. Make it permanent". He declined.

I told both Jason and Louis that would post a summary of my discussion with Qwest to Consumerist, Reddit and Slashdot. I ended the conversation with a polite "Good day".

About 20 minutes later Louis called to change his previous statement that Qwest rate limits YouTube and others. He now declares that Qwest does not rate limit. — From my observation, it does appear that Qwest does rate limit. Maybe smarter folks than I can determine the truth.

We wonder just what kind of conversation Louis had with his supervisor or another technician in that 20 minutes before he called you back to change his statement.

For the record, here are a couple of sections from the FAQ linked above. They're not exactly contradictory, but there seems to be a lot of uncharted middle ground between a 3 GB soft cap and the "excessive" examples that immediately follow.

What is considered "normal" usage on the Internet?
Most customers who use broadband service at their homes use approximately 1-3 Gigabytes per month. This figure is slightly higher for business customers.

What is considered "excessive" or "high volume" use?
A very small percentage of Qwest Broadband customers fall into the "excessive" or "high volume" use category. Examples of "excessive" or "high volume" use are as follows:
• 300,000-500,000 photo downloads in one month
• 40,000 to 80,000 typically sized MP3 music downloads in one month
• 15+ million unique e-mails each month
• Online TV video streaming of 1,000-3,000 30-minute shows each month
• 2-5 million Web page visits (approximately one every second, 24 hours per day)


Updates:
1. The OP provides a little more information in the comments below on the speed tests he's performed.

2. A Qwest spokesperson contacted us and said under no circumstances do they throttle YouTube traffic:

We just want to be clear that Qwest doesn't block lawful Internet traffic on its network; never has. It is our responsibility to make sure that our network delivers an optimal Internet experience to customers. If a customer is transferring volumes of data comparable to commercial-grade volumes (hundreds of times more than normal use - examples are included in your story), we have the products to meet those needs and we work closely with these customers to get them the right service.

They also told us they have a Twitter account if you need to reach a Qwest person to discuss a problem you haven't been able to resolve through the standard channels: http://twitter.com/talktoqwest.

]]>
Consumerist-5239815 Mon, 04 May 2009 17:39:32 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5239815&view=rss&microfeed=true
<![CDATA[ The Comcast Throttling Scandal And Its Consequences, Summarized ]]> NPR spoke with Daniel Roth, a senior writer at Wired Magazine, over the file sharing fiasco that Comcast found itself in about a year ago—the one where a Comcast customer discovered that the company was secretly impersonating his computer to interrupt bittorrent transmissions.

If you missed the story the first time around, here's a two-minute recap that will fill you in on what Comcast was doing, how they were caught, what the FCC had to say about it, and the consequences of the whole ordeal. (Hello download caps and tiered packages!)

"The Die is Cast" [On the Media @ NPR]

RELATED
our posts on the scandal
(Photo: Comcast)

]]>
Consumerist-5142447 Wed, 25 Feb 2009 12:45:13 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5142447&view=rss&microfeed=true
<![CDATA[ Use Google's M-Lab To Test Your Internet Connection ]]> Google has assembled a suite of free tools (developed by researchers, not by Google itself) that let you measure things like BitTorrent throttling, upload/download speeds, and last mile snafus. In exchange for "free," the test data is being made public to enable further study of broadband connections. You might want to bookmark the site for future reference when you're trying to figure out what's going on with your ISP.

M-Lab [Google]

]]>
Consumerist-5150121 Mon, 09 Feb 2009 18:13:52 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5150121&view=rss&microfeed=true
<![CDATA[ Walmart Shuts Down Music Store, Deactivates DRM-Protected Songs ]]> Last week, Walmart sent out emails to its online music store customers letting them know that on October 9th, 2008, they will no longer be able to play any DRM-crippled tracks. Unlike Yahoo, which did the right thing by offering free replacement downloads of unprotected songs when they killed their DRM program, Walmart simply brags about its new unlicensed model and tells you to burn your protected tracks to CD if you really want to listen to them in the future. Good job, Walmart, there goes another betrayed consumer into the welcoming arms of digital piracy. And another. And another...

"Wal*Mart shutting down DRM server, nuking your music collection — only people who pay for music risk losing it to DRM shenanigans" [BoingBoing]
(Photo: Kamoteus and Joe Mad)

]]>
Consumerist-5056803 Tue, 30 Sep 2008 10:40:45 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5056803&view=rss&microfeed=true
<![CDATA[ The Methods That Target DMCA Violators Are Flawed ]]> When we read stories like Tanya Andersen's and consider the countless others who have been wrongfully targeted by trade groups like the RIAA, it becomes evident that the system by which DMCA takedown notices are issued is very far from perfect. For the uninitiated, DMCA (Digital Millennium Copyright Act) takedown notices are official statements which assert that an artist's or company's intellectual rights have been violated (i.e. copyright infringement) and often threaten legal action against an individual. In a study conducted by the University of Washington, researchers proved that this system is seriously flawed, according to the New York Times. In one experiment, the team received takedown notices from the MPAA which accused 3 laserjet printers of downloading the latest Indiana Jones movie and Iron Man. More, inside...

The main problem with the system, researchers contend, is that enforcement agencies are only looking at IP addresses of those participating on peer-to-peer networks and don't focus on the actual files being transferred. The article says,

In two separate studies in August 2007 and May of this year, the researchers set out to examine who was participating in BitTorrent file-sharing networks and what they were sharing. The researchers introduced software agents into these networks to monitor their traffic. Even though those software agents did not download any files, the researchers say they received more than 400 take-down requests accusing them of participating in the downloads.

The research team, including Michael Piatek a graduate student, says these takedown notices should be viewed with some skepticism. He says, "Because current enforcement techniques are weak, it is possible that anyone, regardless of sharing content or using BitTorrent, could get a D.M.C.A. takedown notice claiming they were committing copyright infringement."

Mr. Kohno, an assistant professor at the university said, "Our study scientifically shows that flaws exists." He adds, "It’s impossible to prove that other flaws don’t exist, especially since current industry practices are so shrouded in mystery. Ultimately, we think that our results should provide a wake-up call for more openness on the parts of content enforcers."

We hope that these kinds of studies help to bring about changes in the way that DMCA takedown notices are issued. Copyright infringement lawsuits have turned into big business for trade groups but they continually fail to consider the innocent victims which are being snagged in their massive net. To accuse someone of a crime is serious business, it is only fair that the method by which they are accused be just as serious.

The Inexact Science Behind D.M.C.A. Takedown Notices [New York Times]
(Photo: Getty)

]]>
Consumerist-5015563 Tue, 17 Jun 2008 09:55:13 EDT Jay Slatkin http://consumerist.com/index.php?op=postcommentfeed&postId=5015563&view=rss&microfeed=true
<![CDATA[ Comcast has defended its BitTorrent blocking ... ]]> Comcast has defended its BitTorrent blocking by saying it only does it when network congestion is high, but a new study finds that they're doing it basically all the time. [The Inquirer]

]]>
Consumerist-5009891 Tue, 20 May 2008 09:19:48 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5009891&view=rss&microfeed=true
<![CDATA[ Azureus: Other ISPs May Also Be Throttling BitTorrent ]]> cablevisionlogo.jpgAzureus has released data that suggests that Comcast may not be the only ISP throttling BitTorrent, says TorrentFreak:
A few months ago Azureus petitioned the FCC, which led to a FCC hearing in February. One of the complaints from the commission was that there is little data available on the scope of BitTorrent throttling, a gap Azureus now tries to fill by collecting data on the prevalence of TCP-resets among ISPs worldwide.

Last month Azureus published a plugin through which users can help distinguishing the good from the bad ISPs, and today we have a preview of some early findings. A massive 1,000,000 hours of data from over 8000 users has been collected over the past few weeks. The preliminary results again confirm that Comcast continues to use TCP-resets to manage BitTorrent traffic on their network, but they are not alone.

The data, which can be perused here (PDF), suggests that Cablevision, Cogeco, BellSouth and AOL are also messing with your file-sharing.

BitTorrent Throttling ISPs Exposed by Azureus [TorrentFreak via Digg]

]]>
Consumerist-382548 Tue, 22 Apr 2008 10:49:33 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=382548&view=rss&microfeed=true
<![CDATA[ BitTorrent tracking site The Pirate Bay was ... ]]> BitTorrent tracking site The Pirate Bay was raided by Swedish Police, and now the site claims they found evidence that the chief of police who called the raid was in the employ of Warner Brothers. [The Pirate Bay]

]]>
Consumerist-381502 Fri, 18 Apr 2008 12:46:21 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=381502&view=rss&microfeed=true
<![CDATA[ Trent Reznor's "free sample" music marketing ... ]]> Trent Reznor's "free sample" music marketing experiment is a success. [Ars Technica]

]]>
Consumerist-364418 Wed, 05 Mar 2008 19:55:40 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=364418&view=rss&microfeed=true
<![CDATA[ Video Of Comcast's Opening Remarks During Net Neutrality Hearing With Seats Stuffed By Company Employees ]]> Here's a video of Comcast VP David Cohen's opening remarks during the FCC hearing on Monday, the one where Comcast bused in employees. These employees all wore yellow highlighters to identify themselves to company organizers. Note the two guys wearing yellow highlighters in the beginning (one tucked into his metal studded leather jacket, the other tucked into his hair like a daisy). They leave as soon as the talking starts. Guess it wasn't that interesting for them. Also note how tiny this room was. For a hot-button issue, you would think they would get a bigger venue. Unless, of course, they didn't want too many people showing up. ArsTechnica has a good summary with quotes of what went down during the panel discussion. ]]> Consumerist-361274 Wed, 27 Feb 2008 09:03:24 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=361274&view=rss&microfeed=true <![CDATA[ Comcast Stacks FCC Hearing Seats With Sleepy Shills ]]> Comcast admitted to paying its employees to sit in at a F.C.C. hearing on net neutrality at the Harvard Law School today, depriving angry protesters from their right to sit in those folding chairs. Despite the venue being filled to over capacity, keeping some people from entering, not everyone inside seemed appreciative of their privilege. One Comcast employee admitted on tape, "I'm just getting paid to hold someone's seat, I don't even know what's going on." According to SaveTheInternet.com, the Comcast employees, "arrived en masse some 90 minutes before the hearing began and occupied almost every available seat, upon which many promptly fell asleep." The stacked audience's behavior was limited to wearing a yellow highlighter, sleeping during the proceedings, and loudly applauding when Comcast VP David Cohen got on the mic.

Comcast PR rep Jen Khoury told Portfolio, Comcast informed our local employees about the hearing and invited them to attend... Some employees did attend, along with many members of the general public," adding that, "For the past week, the Free Press has engaged in a much more extensive campaign to lobby people to attend the hearing on its behalf."

Whichever side you believe, one thing is for certain: Comcast employees are very tired (exhibit A, exhibit B).

]]>
Consumerist-361095 Tue, 26 Feb 2008 17:29:54 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=361095&view=rss&microfeed=true
<![CDATA[ Comcast: No Thanks FCC, Blogosphere Polices Us Just Fine ]]> In the brief Comcast filed arguing that they doesn't need the FCC telling it how not to throttle its customers' internets, Comcast came up with a pretty special explanation:
The self-policing marketplace and blogosphere, combined with vigilant scrutiny from policymakers, provides an ample check on the reasonableness of such [network management] judgments.
So after dissing on the relevance of blogs, Comcast turns around and says that it takes blogs seriously enough that they're a sufficient proxy for FCC regulation. The lawyer that came up with that one deserve a very big M&M cookie.

Comcast: The Blogosphere Will Keep Us Honest [IP Democracy] (Thanks to Ninja of the DC!)
Comments Of Comcast Corporation (PDF)

]]>
Consumerist-356305 Wed, 13 Feb 2008 21:40:15 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=356305&view=rss&microfeed=true
<![CDATA[ Comcast has quietly changed their terms of ... ]]> Comcast has quietly changed their terms of service following the BitTorrent backlash to protect their ass a bit more. [Ars Technica]

]]>
Consumerist-354482 Fri, 08 Feb 2008 16:41:31 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=354482&view=rss&microfeed=true
<![CDATA[ FCC To Investigate Comcast's Bittorrent Blocking ]]> kevinprettyboymartin.jpgThe FCC announced that it will investigate complaints against Comcast for disrupting BitTorrent traffic. Then again, it wasn't a formal announcement, it was in response to a question posed by Consumer Electronics Association's CEO Gary Shapiro in an interview before a live audience during the big electronics expo. "Sure, we're going to investigate and make sure that no consumer is going to be blocked," is what FCC Chair Kevin "Pretty Boy" Martin said exactly. "Sure" is not a word one uses to make a strong statement. He may have just been playing to the crowd. C'mon, it's CES, he knew if he said otherwise he could find a bunch of geeks sitting on his car in the parking lot looking to "reformat his harddive," if you know what I'm saying.

FCC to Probe Comcast Data Discrimination [AP]
(Photo: AP)

]]>
Consumerist-342685 Wed, 09 Jan 2008 08:42:01 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=342685&view=rss&microfeed=true
<![CDATA[ EFF Confirms Comcast Mucks With BitTorrent ]]> unhappyblocks.jpgThe elite cyber-squad freedom fighters of the The Electronic Frontier Foundation (EFF) released findings today that Comcast does indeed meddle with peer-to-peer file sharing. They're also giving away some software you can install to test your own ISP. The FCC still has yet to respond to complaints and reports of Comcast's interference.

EFF Releases Reports and Software to Spot Interference with Internet Traffic [EFF]

]]>
Consumerist-328022 Thu, 29 Nov 2007 13:01:59 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=328022&view=rss&microfeed=true
<![CDATA[ Tell The FCC, Congress To Support Net Neutrality ]]> Net neutrality advocates are gathering momentum to take Comcast to the woodshed for an old fashioned populist beating. Comcast believes that deliberately destroying connections to the popular communications protocol BitTorrent amounts to "reasonable network management," which the FCC permits. Advocates figure if they can't ride the net neutrality pony to Congressional passage now, it will forever lie dormant in the stable munching on BitTorrent packet hay.

ISPs want to block BitTorrent, ban political text messages, and censor concert lyrics. The only political solution to bad faith is to strip of ISPs of their right to discriminate.

Net neutrality advocates want two things: hearings in the Congressional Commerce Committees; and for the FCC to join them at the woodshed to slap Comcast with a massive fine. Now is the time to write to your Members of Congress, write to the FCC Commissioners, and visit SaveTheInternet.com.

Write Your Senator
Write Your Representative
PREVIOUSLY: How To Write To Congress
(Photo: SuziJane)

]]>
Consumerist-320617 Thu, 08 Nov 2007 16:10:51 EST Carey Alexander http://consumerist.com/index.php?op=postcommentfeed&postId=320617&view=rss&microfeed=true
<![CDATA[ Consumer Groups Ask FCC To Ban Comcast From Blocking Any Peer-To-Peer Activity ]]> con_comcast_in_timeout.jpg Advocacy groups and legal scholars filed a network neutrality complaint with the FCC today against Comcast, asking the government to issue a temporary injunction against the cable company that forces it to "stop degrading any applications. Upon deciding the merits, the Commission should issue a permanent injunction ending Comcast's discrimination." More importantly, the complaint asks the FCC to classify any blocking of peer-to-peer file sharing as a violation of the agency's Internet Policy Statement, "four principles issued in 2005 that are supposed to 'guarantee consumers competition among providers and access to all content, applications and services.'"

"Comcast's blatant and deceptive BitTorrent blocking is exactly the type of problem advocates warned would occur without net neutrality laws," Ben Scott, policy director at Free Press, also in Washington, said in a statement. "Our message to both the FCC and Congress is simple: We told you so, now do something about it."
"Comcast Hit with FCC Network Neutrality Complaint" [eWeek] (Photo: Getty) ]]>
Consumerist-318066 Thu, 01 Nov 2007 23:39:28 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=318066&view=rss&microfeed=true
<![CDATA[ NIN's Trent Reznor Shared Files On OiNK, Compares iTunes To Sam Goody ]]> Trent Reznor was a member of now-shuttered illegal file sharing website OiNK, and he's not afraid to admit it to New York Magazine:

What do you think about OiNK being shut down?
Trent: I'll admit I had an account there and frequented it quite often. At the end of the day, what made OiNK a great place was that it was like the world's greatest record store. Pretty much anything you could ever imagine, it was there, and it was there in the format you wanted. If OiNK cost anything, I would certainly have paid, but there isn't the equivalent of that in the retail space right now. iTunes kind of feels like Sam Goody to me.

I don't feel cool when I go there. I'm tired of seeing John Mayer's face pop up. I feel like I'm being hustled when I visit there, and I don't think their product is that great. DRM, low bit rate, etc. Amazon has potential, but none of them get around the issue of pre-release leaks. And that's what's such a difficult puzzle at the moment. If your favorite band in the world has a leaked record out, do you listen to it or do you not listen to it? People on those boards, they're grateful for the person that uploaded it — they're the hero. They're not stealing it because they're going to make money off of it; they're stealing it because they love the band. I'm not saying that I think OiNK is morally correct, but I do know that it existed because it filled a void of what people want.

Ouch. RIAA lawyers, any response?

Trent Reznor and Saul Williams Discuss Their New Collaboration, Mourn OiNK [NY Mag]
(Photo:AdamL212)

]]>
Consumerist-317489 Wed, 31 Oct 2007 18:37:00 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=317489&view=rss&microfeed=true
<![CDATA[ Are you a Comcast user? Try visiting torrentfreak.com. ... ]]> Are you a Comcast user? Try visiting torrentfreak.com. Let us know if you're allowed to see the page or if you get an error. A reader told us Comcast is blocking it but we want to check it out first. Update: looks like this is an isolated incident. Carry on.

]]>
Consumerist-316531 Mon, 29 Oct 2007 20:24:43 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=316531&view=rss&microfeed=true
<![CDATA[ Damning Proof Comcast Contracted To Sandvine ]]> sandvinepic.jpgComcast told its employees to not comment when customers ask about recent reports in an AP article that it contracted BitTorrent sabotaging to a company called Sandvine, or to even discuss that a relationship exists between the two companies. Too bad that Barron's financial magazine reported back in April that the two are in bed together:

"Sandvine already counts top U.S. cable provider Comcast Corp (CMCSA) among its customers, Barron's said." - Easing network debate may aid Allot/Sandvine-paper, Reuters, Sun Apr 8, 2007

Here's the orginal Barron's article (subscription required): Here's How the Drama Over 'Net Neutrality End

Sandvine also posted the article in the press archives section on their very own website.

Oops. Hard to play the no comment game when the facts are already in print.

PREVIOUSLY:
LEAKS: Insider Tells Us There's Proof Comcast Contracts BitTorrent Sabotaging To Sandvine
Comcast's "We Don't Throttle BitTorrent" Internal Talking Points Memo

]]>
Consumerist-315921 Sat, 27 Oct 2007 19:34:31 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=315921&view=rss&microfeed=true
<![CDATA[ LEAKS: Insider Tells Us There's Proof Comcast Contracts BitTorrent Sabotaging To Sandvine ]]> In the reports about Comcast's disruption of traffic between customers using the BitTorrent file-sharing protocol, it's alleged that Comcast outsources the traffic meddling to a third-party company called Sandvine. Publicly, and in an internal talking points memo leaked exclusively to The Consumerist, Comcast refused to comment on having any relationship with Sandvine.

A Comcast insider tells us, however, that in the Comcast trouble-shooting system there is a list of third-party vendors. Sandvine was on the list.

UPDATE: Damning Proof Comcast Contracted To Sandvine

]]>
Consumerist-315802 Fri, 26 Oct 2007 19:48:56 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=315802&view=rss&microfeed=true
<![CDATA[ Comcast's "We Don't Throttle BitTorrent" Internal Talking Points Memo ]]> A Comcast employee supplied The Consumerist with the following internal email sent out to all the customer service staff at the Maryland call center. It's regarding recent reports that the cable company disrupts traffic between customers using the BitTorrent file-sharing protocol:

All,
You may get customers who are contacting us with regard to several articles which were published recently, accusing Comcast of blocking or otherwise filtering customers' Internet traffic. An in-depth AP story suggests Comcast is hindering our customers' ability to use BitTorrent, a peer to peer file sharing program. If a customer contacts us to inquire about this, please use the following talking points.

Comcast does not block access to any applications, including BitTorrent

We respect our customers' privacy and we don't monitor specific customer activities on the Internet or track individual online behavior, such as which websites they visit. Therefore, we do not know whether any individual user is visiting BitTorrent or any other site...

We have a responsibility to provide all of our customers with a good experience online and we use the latest technologies to manage our network. This is standard practice for ISPs and network operators all over the world.

We rarely disclose our vendors or our processes for operating our network both for competitive reasons and to protect against network abuse.

If a customer asks:
I read that Comcast is limiting customer access to BitTorrent. Is this true?

Respond:
No. We do not block access to any applications, including BitTorrent. We also respect our customers' privacy and don't monitor specific customer activities on the Internet or track individual online behavior, such as which websites they visit. Therefore, we do not know whether any individual user is visiting BitTorrent or any other site.

We have a responsibility to provide all of our customers with a good experience online and we use the latest technologies to manage our network. This is standard practice for ISPs and network operators all over the world.

Are you working with Sandvine as these reports claim?

Respond:
We rarely disclose our vendors or our processes for operating our network both for competitive reasons and to protect against network abuse.

Please do not deviate from the responses above. If you have any questions about this issue, please reach out to Brian Becker, Gene Bridges or myself.

Thanx...
________________________________________
Michael S. Groman
Manager / IP Support
MD-DE-RCH Region

We guess it must have been a little devil or gremlin sabotaging the AP from transferring that Bible.

The insider tells us that employees were told not to say a word outside the pre-ordained script. Management said that anyone who otherwise discussed the issue would be terminated. A meeting was held last week to cover the issue as well.

Our source says, "It is definitely being covered under tight wraps. Why else would they go through with all this if they didn't have anything to hide?"

UPDATE: Insider Tells Us There's Proof Comcast Contracts BitTorrent Throttling To Sandvine

(Photo: cmorran123)

]]>
Consumerist-315791 Fri, 26 Oct 2007 19:28:36 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=315791&view=rss&microfeed=true
<![CDATA[ Comcast Ceases Throttling Traffic After Negative AP Story? ]]> Last week, Comcast got positively busted by the AP for disrupting users who use a popular file-sharing method called BitTorrent. Now Reader Brandon in the DC area says:
I've found that Comcast isn't throttling traffic now that they've been exposed. I'd been throttled for the few days prior to the story, then two days after bam, I was downloading. I downloaded 2 gigs of music.
Comcast is probably just going into hiding so other outlets can't issue confirmation reports of the AP story, then after the news forgets about it, they'll go right back to it. But not the internet. The internet never forgets. Especially when you're trying to stop the internet from internetting.

RELATED:
Comcast: "We Throttle Traffic To Help Other Users; Besides, It's Not Permanent"
Comcast Impersonates Users' Computers To Meddle With Internet Traffic

]]>
Consumerist-314759 Wed, 24 Oct 2007 18:09:45 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=314759&view=rss&microfeed=true
<![CDATA[ Comcast: "We Throttle Traffic To Help Other Users; Besides, It's Not Permanent" ]]> con_drcomcast.jpg Comcast is in heavy PR-spin mode this week following last week's reports that they spoof customers' computers to cancel peer-to-peer connections, and have been blocking corporate users from sending large attachments via Lotus Notes (that blockage was "fixed" last week, around the time this story broke). Comcast says that they don't "block" anything but rather delay requests, and that it's only done to improve overall performance for their customers.

A senior VP at Comcast said,

"During periods of heavy peer-to-peer congestion, which can degrade the experience for all customers, we use several network management technologies that, when necessary, enable us to delay - not block - some peer-to-peer traffic. However, the peer-to-peer transaction will eventually be completed as requested."
The AP tests seem to support this claim to some degree: one of their test downloads was able to be resumed 10 minutes after being blocked. The other tests were stopped at the 5-minute-mark, so there's only one corroborating example.

However, the EFF and Open Internet Coalition are calling bullshit on Comcast's overall explanation. Peter Eckersley at the EFF says,

"Characterizing that as delaying traffic I think is ... a stretch. What they are doing is spoofing traffic or jamming traffic. I think they are trying to create as much confusion about this story as they can because they've done something really scurrilous and out of line for an ISP, and I'm sure they've been burned by the community's reaction to it."

"Comcast Admits Delaying Some Traffic" [Wired]

RELATED
"Comcast Tries To Sterilize, Decapitate BitTorrent"
(Photo: Getty)

]]>
Consumerist-314638 Wed, 24 Oct 2007 14:59:12 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=314638&view=rss&microfeed=true
<![CDATA[ Comcast Impersonates Users' Computers To Meddle With Internet Traffic ]]> con_comcastchokingtheintern.jpg Comcast uses its own computers to masquerade as those of its users in order to disrupt and throttle internet traffic—specifically the peer-to-peer kind—whenever it chooses, according to nationwide independent tests carried out by the Associated Press. A Comcast rep dances around the charge by saying that the company doesn't "block" access to anything—but he makes no mention of throttling or disrupting connections to shape traffic, probably because if he did, he'd have to admit to it or blatantly lie.

There aren't many FCC regulations against traffic shaping—"the act of throttling a given piece of Internet traffic based on its type, like BitTorrent or VOIP"—but Comcast's selective targeting and disruption of P2P services is the strongest evidence of a company intentionally degrading service by "actively impersonating" its customers' computers.

Comcast's technology kicks in, though not consistently, when one BitTorrent user attempts to share a complete file with another user.

Each PC gets a message invisible to the user that looks like it comes from the other computer, telling it to stop communicating. But neither message originated from the other computer — it comes from Comcast. If it were a telephone conversation, it would be like the operator breaking into the conversation, telling each talker in the voice of the other: "Sorry, I have to hang up. Good bye."

The president of BitTorrent tells DailyTech that some Canadian companies also block and/or degrade P2P traffic, but Comcast is the first U.S. company to engage in it this aggressively. Both articles point out that it affects the entire file-sharing network, including companies who use P2P for legitimate business services like Blizzard Entertainment, which distributes World of Warcraft updates via BitTorrent.

"Comcast blocks some Internet traffic" [MSNBC]
"Comcast Screws with File-Sharing Traffic" [DailyTech]
(Photo: Getty)

]]>
Consumerist-313537 Mon, 22 Oct 2007 12:38:48 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=313537&view=rss&microfeed=true
<![CDATA[ Comcast Tries To Sterilize, Decapitate BitTorrent ]]> Comcast is reportedly stabbing at the heart of the file transfer protocol BitTorrent by preventing users from seeding torrent files. Seeds are completed BitTorrent downloads shared with other users; without seeders, the BitTorrent protocol does not work, much the way a garden can't grow without seeds. Comcast's draconian throttling solution utilizes a program from Sandvine that affects all files distributed through BitTorrent, regardless of whether the shared file is an illegally downloaded movie, or a legal distribution of Linux. From TorrentFreak: The throttling works like this...

A few seconds after you connect to someone in the swarm the Sandvine application sends a peer reset message (RST flag) and the upload immediately stops. Most vulnerable are users in a relatively small swarm where you only have a couple of peers you can upload the file to. Only seeding seems to be prevented, most users are able to upload to others while the download is still going, but once the download is finished, the upload speed drops to 0. Some users also report a significant drop in their download speeds, but this seems to be less widespread. Worse on private trackers, likely that this is because of the smaller swarm size.
According to Light Reading, Comcast has issued a carefully worded denial:
"We're not blocking access to any application, and we don't throttle any traffic," says Charlie Douglas, a Comcast spokesman.

Douglas didn't explicitly deny the use of deep packet inspection or traffic shaping products. "[Comcast] has a responsibility to manage our network to ensure our customers have the best service, and we use available technologies to do so."

We'd be happy to live in a world where the absence of this unabashed corporate machismo made government regulation unnecessary, but Comcast would rather cry free market and gallivant over their users in search of more profit. Their own actions are the most convincing argument in favor of net neutrality.

Comcast Throttles BitTorrent Traffic, Seeding Impossible [TorrentFreak]
(Photo: CarbonNYC)

]]>
Consumerist-293178 Sat, 25 Aug 2007 08:27:55 EDT Carey Alexander http://consumerist.com/index.php?op=postcommentfeed&postId=293178&view=rss&microfeed=true