When they got married, Tim and his wife picked out their new Bissell vacuum cleaner from Consumer Reports’ list of top vacs. It was the most reliable for the money (around $250) and their first few years with it were glorious. Then it developed an inconvenient problem: part of the canister door fell off, and the entire door would always fall into the trash. It was a minor annoyance, but something they shouldn’t have to bother with for an appliance that’s under warranty. Right? [More]
Best Buy Vacuum Sales Clogged With Lies?
By July 17, 2006
At first we were excited by Lisa’s story. It seemed that Best Buy was running a scam, tricking consumers into buying vacuums and service plans and then not fixing the vacuums when they broke. Lisa complained, “until she was blue in the face” to multiple supervisors, to no avail
