Amex Gives You Money It Can't Explain, Won't Take It Back

Amex Gives You Money It Can't Explain, Won't Take It Back

Reader Chad was deployed to Iraq from 5/05 to 6/06. American Express gives a special rate to service members when they are deployed, but apparently Chad wasn’t getting it. They figured this out and let him know that they would be crediting his account with a mysterious number they couldn’t explain. Then they credited all his accounts with this exact amount of money– even new ones he didn’t have while in Iraq. Free money is nice, but he’d rather they just give him the right amount. [More]

Verizon Charges You $2 Extra For Detailed Bill

Verizon Charges You $2 Extra For Detailed Bill

Bob stumbled onto Verizon’s dirty little non-secret — if you want a detailed billing statement with your calls listed, you’ll have to pay $1.99 more a month. [More]

Sprint Imposes $5 Monthly Fee Because You Might Pay Late

Sprint Imposes $5 Monthly Fee Because You Might Pay Late

If you have a spending limit on your Sprint account because of your credit history, or in order to prevent runaway data bills, as of today you’ll have to pay for that privilege. Sprint has imposed a $4.99 per month surcharge on all mobile phone accounts that have spending limits in place. [More]

T-Mobile Changes Mind, Lets Family Off The Hook For Stolen Phone Charges

T-Mobile Changes Mind, Lets Family Off The Hook For Stolen Phone Charges

Yesterday I posted about Zeb, a special needs guy whose phone was stolen shortly before Christmas. Between then and when his family found out about the theft and reported it to T-Mobile, the thief had made $6,000 in international calls and texts–and T-Mobile wanted Zeb’s family to pay $1,500 of that.
 
Today I received word from Zeb’s dad that T-Mobile has changed its mind and won’t hold Zeb or his family responsible for the bogus charges. His email is below.

Despite All Evidence To The Contrary, Comcast Believes You Do Not Exist

Despite All Evidence To The Contrary, Comcast Believes You Do Not Exist

Reader Gregg is pretty sure he exists. Comcast, however, is skeptical. [More]

Guy Asks About His Comcast Bill, Comcast Kills His Cable Modem

Guy Asks About His Comcast Bill, Comcast Kills His Cable Modem

Matt owns his own cable modem, and it’s worked fine so far with his $165-a-month Comcast Triple Play package. He wanted to check into how he could reduce that ridiculous $165/mo burden, so he chatted online with someone from Comcast to see what his options were. Then he ended the chat and went back to whatever it was he was doing, and Comcast killed his cable modem. Update: Comcast says the end of life (EOL) event was not related to Matt’s chat with the CSR. [More]

FCC Commissioner Says She's Not Happy With Verizon's ETF And Billing Explanations

FCC Commissioner Says She's Not Happy With Verizon's ETF And Billing Explanations

At least one official with the FCC is not impressed by Verizon’s latest explanations of its Early Termination Fees (ETFs) and Mobile Web billing practices. Commissioner Mignon Clyburn released a statement (pdf) last night where she called Verizon’s explanation “unsatisfying” and “troubling,” and she closed with the fighting words, “I look forward to exploring this issue in greater depth with my colleagues in the New Year.” [More]

Verizon Denies It Charges You $2 Each Time You Mistakenly Press A Certain Button On Your Phone

Verizon Denies It Charges You $2 Each Time You Mistakenly Press A Certain Button On Your Phone

Last month, David Pogue at the New York Times published a tip from a self-described Verizon employee. The employee accused Verizon of deliberately rigging its system to trap customers whenever they accidentally press the “Get It Now” or “Mobile Web” buttons on their phones–even if they cancel the operation immediately, they’re charged a fee of $1.99 each time. Both Pogue and the FCC asked Verizon to explain why this happens. Verizon’s response: it doesn’t, and Pogue and the hundreds of people who wrote in to confirm this practice are all crazy. [More]

Shoes.com Website Doesn't Want To Ship To Lora

Shoes.com Website Doesn't Want To Ship To Lora

Shoes.com doesn’t seem to like Lora. Not the people at Shoes.com, who were helpful enough, but the website itself. Each time Lora places an order, the system cancels it–and naturally, owing to its hatred of this woman, it won’t tell anyone why. Whatever Lora did to hurt Shoes.com’s feelings, it worked.

(Okay, it may have something to do with billing addresses, but nobody is sure.)

Babies R Us Won't Issue Refund Without Harassing Gift Recipient

Babies R Us Won't Issue Refund Without Harassing Gift Recipient

Reader Merry says that If Babies R Us double-bills you, and it was a gift purchase, you’ll need to let them harass the giftee if you want your money back. [More]

Comcast Sicced Collections On Me Before My Bill Was Due

Comcast Sicced Collections On Me Before My Bill Was Due

Dan says he’s feeling a bit untrusted by Comcast, which has released the collection agency hounds on him, despite his bill’s due date still being a ways off. [More]

My Roommate Stole My Cable Box And Comcast Wants $300

My Roommate Stole My Cable Box And Comcast Wants $300

Dave is the responsible roommate — the guy who volunteers to handle all the bills and finances for his pals.

Droid User Says Says Verizon Double-Charged Him For Service Plans

Droid User Says Says Verizon Double-Charged Him For Service Plans

Victor, who picked up Verizon’s new iPhone competitor, the Droid, says Verizon billed him for $40 a month in redundant charges.

Verizon Keeps On Billing Guy Who Canceled Service

Verizon Keeps On Billing Guy Who Canceled Service

Gregory canceled Verizon, but Verizon didn’t cancel him. The company kept on billing him every month, and every month he’d call to get the charges wiped away, which the CSR promptly did.

Chase Sets Early Payment Trap, Customer Falls Into It

Chase Sets Early Payment Trap, Customer Falls Into It

Daniel’s Providian/WaMu credit card was recently absorbed into Chase’s swollen belly, and they welcomed him to their family by catching him in a technicality that cost him $39. Here’s a good example of why you need to pay attention to statement cycles, even if your bank won’t tell you to.

Last Remaining Human Who Actually Wants To Subscribe To A Newspaper Can't

Last Remaining Human Who Actually Wants To Subscribe To A Newspaper Can't

Meet Michael. He likes to read the newspaper. Sadly, his attempts to resubscribe to the Washington Post have resulted in abject failure. Hmm, we thought that newspapers were sort of hurting for subscribers…

Comcast Raising Cable Modem Rental Fees This Fall

Comcast Raising Cable Modem Rental Fees This Fall

Comcast is going to start rolling out a $2 fee hike across the country this fall, which means your cable modem rental fee will go from $3 to $5 by the end of the year. Comcast says they absolutely have to do this or they’ll never be able to pay for service and equipment upgrades, which makes us wonder how the poor underfunded company manages to stay afloat at all.

T-Mobile Ends Paper Billing Fee …For Now

T-Mobile Ends Paper Billing Fee …For Now

Here’s their statement, posted to a T-Mobile web forum. The company’s media relations office confirmed that this is the official statement.