Is Yahoo Triple-Billing You For Your Old Flickr Pro Account?

Is Yahoo Triple-Billing You For Your Old Flickr Pro Account?

While Yahoo’s photo sharing site Flickr now offers free users a reasonably hefty 1TB of storage, it didn’t use to be so generous, and the only way around those old limits was to upgrade to a Pro account for $25/year. When Flickr stopped offering the Pro tier last spring, Yahoo grandfathered in existing Pro accounts at the same rate. But if you’re still paying for Flickr Pro, you may want to keep an eye on your bank statement when it comes time to renew your account. [More]

(photo%phreak)

Be Proactive: Keep Track Of Your Auto-Payments Before You Lose Them All

Sure, being able to set up automatic payments is the salvation of people who are financially forgetful. If you lose track of which payments you have set up on which card, though, you’re in for some serious problems if you have to change your credit or debit card numbers. [More]

(TheeErin)

Green Billing At Macy’s Is Costing Me Lots Of Green

Robert and his wife aren’t poor: they’re currently in the process of buying a vacation home. His wife opened up a Macy’s credit card in order to get an additional discount, because yay for discounts! Robert set up “green” or paperless billing after gaining online access to the account, but it turned out to be more like billess billing: they never saw any bills. Should they have noticed that no bills were coming and checked their spam folders? Maybe. But no bills came. [More]

(frankieleon)

Held In The Disney Movie Club’s Enchanted Prison

Sandra was trapped. She was trapped in the enchanted prison of the Disney Movie Club. She didn’t need someone to cast a spell and set her free, though: what she really needed was to pay off her entire account balance. The problem is that the enchantment robs the Movie Club of the ability to read checks, so they dragged out her departure by logging her $35 check as a $25 one. [More]

It’s Like UPS Sent Me A Bill From 1953

It’s Like UPS Sent Me A Bill From 1953

Rick should not have needed to speak to six separate customer service representatives at UPS in order to pay his bill for an international package. He received a bill with no indication that they accept credit cards: only a stub to return with his check or money order. He doesn’t use checks and found this all very mysterious and old-fashioned. Instead of buying a money order, he called UPS to see why their international billing department couldn’t join the current decade. That’s when he became a strange sort of hot potato, passed around UPS as if his request were completely unheard of. [More]

DirecTV Account Closed In 2004 Goes Zombie, Creates Billing Nightmare

DirecTV Account Closed In 2004 Goes Zombie, Creates Billing Nightmare

Way back in 2004, Cameron had DirecTV service. When he moved, he ended his service and turned his equipment back in. At least, he thought he did. It wasn’t until this year that he learned the account had gone zombie back in 2005, charging the debit card of a bank account he didn’t watch closely for two years before going dormant–likely because the debit card expired. The zombie account had been slain, and a collection agency tracked Cameron down earlier this year to make him pay the balance on the account that he had never reactivated in the first place. Never mind that he had paid almost two years’ worth of bills without noticing it or even having a dish at the time. [More]

Bally Total Fitness Will Never Release Me From Its Finely Toned Clutches

Bally Total Fitness Will Never Release Me From Its Finely Toned Clutches

Bally Total Fitness teased Jonathan with an introductory rate, drawing him in. Once that special rate was over, he canceled his membership. Or so he thought. He received a bill for his $29 “annual fee” and learned that he had somehow racked up a $400 balance after he thought the membership was already canceled. [More]

Maybe I Owe Cablevision Money, Maybe Not: They Don’t Know

Maybe I Owe Cablevision Money, Maybe Not: They Don’t Know

David, a Cablevision customer, recently moved outside of their service area. They were evidently sad that he left, because they just can’t let him go. Or figure out whether he owes them money or not. First he had a zero balance, then it was weeks overdue, then he had a small balance from his last month of service, then he received a letter from a collection agency. He called in to verify whether he needed to pay this bill or not, and learned that Cablevision isn’t able to send him a document stating that his balance is paid in full. Because they just can’t. [More]

Proration Battle With T-Mobile: For Once, It Pays To Be A Pack Rat

Proration Battle With T-Mobile: For Once, It Pays To Be A Pack Rat

Lured by the iPhone and the potential of less crappy reception, Chris and his wife walked away from T-Mobile and ported their numbers to Verizon. T-Mobile tried to bill them for an entire month’s service when they had only used a few days’ worth. Chris couldn’t accept this, and called up customer service. They told him that the no prorated bills rule was part of the terms of service he signed when he joined T-Mo. Boo. Funny thing, though. He had saved that original decade-old sheet with the terms of service when he signed up, and they said no such thing. [More]

Is My Gutter Contractor Ever Going To Repair The Damage To My House?

Is My Gutter Contractor Ever Going To Repair The Damage To My House?

The workers who came to Matt’s house and installed new gutters did a great job, but they damaged the siding. He doesn’t want to pay their bill until the (very minor) damage to his house has been fixed. But he also doesn’t want the company to sic a collection agency on him. What would the consumerists do? [More]

Microsoft Zombie-Bills Expired Credit Card For Xbox Live

Microsoft Zombie-Bills Expired Credit Card For Xbox Live

Earlier this year, we posted a handy tip to avoid zombie billing: for a service that you plan to stop using after your contract is up, use a credit or debit card with an expiration date shortly after the end of the contract. The idea behind this plan is that an expired card can’t be billed. This didn’t work so well for Rob, whose expired credit card was zombie-billed by Microsoft for his Xbox Live subscription. [More]

DirecTV Promises No Extra Fees, Then Charges $10 Monthly Fee

DirecTV Promises No Extra Fees, Then Charges $10 Monthly Fee

After a recent move, Vincent signed up with DirecTV for his television-beaming needs. A sales representative quoted him a price, then assured him that no, there would be no extra fees on top of that. No one will be surprised at what happened next: a $10 per month HD fee appeared on his monthly bill. The person who originally signed him up refunded the fee and called it an “error.” But it didn’t go away with his next bill. Or ever. [More]

Woman Loses Insurance Because She Paid With Credit Card

Woman Loses Insurance Because She Paid With Credit Card

Andrea has been a customer with Anthem since 1995, paying her bill all the time and never submitting any claims. So you can see why they canceled her coverage. [More]

What Would You Want To See On A Cable Customers' Bill Of Rights?

What Would You Want To See On A Cable Customers' Bill Of Rights?

Over at our former sibling site Gizmodo, they have cobbled together what they believe is a list of the basic rights any cable customer should have when it comes to service, billing and selection. We wanted to throw it out there to see if you agree. [More]

T-Mobile Doesn't Want My Money, Casts Me Into Billing Purgatory

T-Mobile Doesn't Want My Money, Casts Me Into Billing Purgatory

Jill is a T-Mobile customer. She and her boyfriend ended their old family plan contract and started new contracts so they could get new phones on separate accounts. They would very much like to send T-Mobile money for the final bill, but their money is no good to T-Mobile. They just don’t want it. [More]

DirecTV Raises "Locked In" Rate

DirecTV Raises "Locked In" Rate

Brance writes in that he signed up with DirecTV who was advertising a rate that was “locked in” for 12 months. 3 months later, he noticed that his bill had gone up $10. When he called DirecTV to complain, the supervisor told him it didn’t matter, they still reserve the right to raise rates when they want. “In the world I grew up in, “locked in” means it will not change,” writes Brance. Well now we live in a world where every promise comes with an asterisk. [More]

Comcast, Verizon Won't Start My Service Until Old Tenant Cancels His Accounts

Comcast, Verizon Won't Start My Service Until Old Tenant Cancels His Accounts

Shawn moved into a new apartment and wants to start paying Comcast and Verizon monthly bills, but he says neither company will accept his money because the previous tenant hasn’t canceled his services yet. [More]

Verizon Fixes Billing Quagmire, Overnights Refund Check After Consumerist Post

Verizon Fixes Billing Quagmire, Overnights Refund Check After Consumerist Post

On Wednesday, we shared Mike’s Verizon billing horror story. Instead of putting all of his Verizon and Verizon Wireless services on one bill as they were supposed to, the company pummeled Mike with a half-dozen different bills that added up to $1,100 for about a month and a half of service. He spent hours on the phone trying to fix this mess before writing to Consumerist. Then a higher power interceded: Verizon’s Executive Support and Media Relations departments, who we had passed Mike’s story on to in addition to publishing it. [More]