billing snafus

Verizon Makes Up For Unreasonable Data Bill Once Story Gets Out

Verizon Makes Up For Unreasonable Data Bill Once Story Gets Out

Last week Chris told us about how Verizon victimized his dad by nailing him with a $500 data charge for 35 megabytes of usage. The charges were based on an outdated plan from the Stone Age, and today’s data rates wouldn’t have approached anything near that amount. Verizon wasn’t in the mood to respond to his case until we posted the story Friday. By the end of the weekend, the company issued Chris’s dad a $440 credit. [More]

Verizon Wants $500 For 35MB Of Phantom Data Use

Verizon Wants $500 For 35MB Of Phantom Data Use

Chris is taking on Verizon over what he says are fraudulent cell phone data plan charges. He says his dad uses an old plan that charges 1.5 cents per kilobyte as opposed to Verizon’s current rate of $2 per megabyte. There are 1,024 kilobytes in a megabyte. [More]