Remember Ryan? He unsuccessfully tried to hold Expedia to their “Best Price Guarantee.” The staff of PeterGreenberg.com read our story and picked up where we left off. Thanks to their efforts, Expedia offered Ryan a $200 travel credit towards a previously-scheduled itinerary.
Brenda from corporate customer care contacted me by phone yesterday. She apologized very genuinely and even engaged in a lengthy conversation about how things might be improved. She offered me a $200 travel credit towards future travel, which I politely declined. She then proceeded to refund $200 off my OTHER existing itinerary (not even the trip that caused all this trouble!).