Consumerist
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follow-ups
Best Buy Says Ian Can Keep His Free Xbox
Last month Best Buy gave Ian a free Xbox 360 due to a snafu while handling his extended warranty. More » -
dress codes
United Says No Track Suits In First Class
How casual is too casual for an airplane's first class section? If you paid for first class, and a bald guy in a Puma running outfit sat down across the aisle from you, would you honestly feel short-changed? United seems to think it's inappropriate. More » -
video wars
Streaming Movies: Best Buy Preparing For A World Without DVDs
Best Buy announced a "a Best Buy-branded offering, available starting early next year," that will stream "first-run DVDs" online directly to consumers, says the NYT Bits Blog. More » -
i've seen better buys, actually
Woman Has Tried To Get Best Buy To Fix TV For 4 Months With No Luck
Kelli bought an HDTV from Best Buy, and the set broke in June. Now it's almost November, and despite scads of phone calls and appointments, her TV is no closer to being fixed today than it was way back when. More » -
best buy
Price Match Fraud Lawsuit Filed Against Best Buy
A class action lawsuit has been filed in Illinois against Best Buy. The suit's claims? That the company has an official policy against price-matching their own web site. You don't say. That claim of a special Intranet site to prevent price-matching against the chain's Web site sounds familiar. So do most of the suit's allegations, for loyal readers of Consumerist. More » -
free publicity
Best Buy Can Now Overcharge New Yorkers 'Round The Clock
If you like Best Buy, come to New York City! In November the company will open its first 24-hour store, in the remodeled carcass of the Circuit City that formerly anchored Union Square. In fact, it's probably best we call it the Circuit City Best Buy to avoid confusion. According to Best Buy's PR department, the store will also feature "the largest Best Buy Musical Instruments Department in the United States."
"Best Buy Opens First 24-Hour Store" [RetailWire]
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ethics
If Best Buy Gave You A Free Xbox 360 By Accident, Would You Give It Back?
Ian wants your permission to keep the Xbox 360 Best Buy gave him by accident. More » -
i've seen better buys, actually
Best Buy Offers To "Install" Mario Party8 On Your Wii...
While shopping at Best Buy, Chris spotted this wacky sticker on Mario Party 8, no doubt an accident, in which the benevolent Geek Squad offers to do the impossible for you and install the game onto your Wii, which doesn't let you install disc-based games. More » -
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best buy
Best Buy Employees See Nothing Wrong With Price Tag Off By $9,880
We're a little concerned about Best Buy's employees. Particularly, the employee at reader Eric's local store who posted this shelf tag, thinking that nothing was wrong. More » -
sale fail
Best Buy: -$50 Off Camera Anti-Sale
Jameson snapped this photo of a camera "sale" at an Illinois Best Buy. More » -
frustrating
Best Buy: All The Appliances In Your House Must Break 4 Times Before We Replace Them
James Lileks bought some fancy-ass Electrolux appliances from Best Buy. Unfortunately. they've turned out to be a bit of a headache. Mr. Lileks thought perhaps since he was a valuable customer who bought fancy-ass items, Best Buy would help him out and swap the problematic dishwasher for a more reliable cheaper brand (turns out that that the washer's control panel is susceptible to moisture, of all things.) He was wrong. They'd rather keep fixing it. Over. And Over. And Over. More » -
i've seen better buys, actually
Best Buy Opens 360s, Updates Firmware, Slaps $30 More Onto Price Tag
Bryan sent us this photo he shot at a local Best Buy that shows a helpful employee named Kim has opened an Xbox 360, hooked it up to the internet and pressed the "X" button, downloading the latest system update. For all this hard, un-requested work, she also added $29.99 to the sticker price. More » -
i've seen better buys, actually
Best Buy: That Laptop Isn't "Open," It's Just "Optimized"
Shopping for laptops in Missouri, Patrick noticed an odd, unwelcome feature — a sticker on the box, pictured, identified the computer as 'optimized' by the staff. More » -
best buy
Best Buy Now Prices TVs Up To $200 Cheaper Online
According to our friends at HDGuru.com, Best Buy now has drastic price differences on TVs between its web site and stores. The difference can be as much as $200, but Best Buy will price match its own prices for customers who happen to glance at the site before purchasing a TV. More » -
i've seen better buys, actually
Geek Squad Now Offering CD-Ripping "Service"
Sticking to its proud tradition of charging for services that take a couple button clicks to accomplish, i.e. HDTV and video game console "optimization," Best Buy is now offering to rip music off your CDs and transfer it to an MP3 player or DVD. More » -
follow-ups
Best Buy Responds To Fury Of Internet, Decides Not To Hold Data Hostage
Remember that couple who tried to get Best Buy to fix their CD drive, only to have lost all their data and be charged $1,500? More » -
i'm a penguin
Microsoft Teaches Best Buy How To Diss Linux, Macs
A recent flurry of reports on the internets claim that Microsoft has been training Best Buy employees to push customers away from Linux and Mac systems to those running Windows. While some posts claim that the Gatesians are teaching Best Buy workers to become "Linux assassins," most of what's going on looks like typical retail marketing: a deep-pocketed supplier working with a chain to hawk its products more aggressively. However, Linux pros are up in arms about "inaccuracies" in the Microsoft program that walks customers through the advantages of Windows vs. Linux. More » -
apathy
Best Buy Too Lazy To Find Your Item Unless You Order It Online
Reader Michael went to Best Buy to pick up a hard drive that he saw on sale. The website said that the item was in stock, but when he got to the store there were none on the shelf. The employee he questioned said that the item was out of stock but explained that the website was slow to update. So Michael went home, ordered it for in store pick up and... can you guess what happened next? More »
best buy
New York, 8:54 AM
Thu Nov 12
19 posts in the last 24 hours
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