best-buy
Catch-22s At BestBuy.com
Don't Trust Best Buy Just Because The Open Box Item Is "Geek Squad Inspected"
The Most Alarmingly Typical Best Buy TV Buying Experience Ever
Reader David wrote in describing the level of customer service he got while spending $1,300 at Best Buy. It's about what you'd expect. But... shouldn't it be better? According to David, the salesperson didn't know basic information, like how many inputs the TV had, tried to harass him into buying a $150 Monster Cable, and then made up some nonsense about the percentage of that particular model TV that came back for repair. More »
Geek Squad Contributes To Society, Opens Outlet In Children's Hospital
The announcement that Best Buy plans to open a Geek Squad outlet inside the Children's Hospital in Minneapolis seems, at first, incongruous. "Geek Squad?" we said. "Haven't these families already suffered enough?" Except this Geek Squad isn't there to profit off sick kids—they're there to help. No, really. More »
Geek Squad Turns Your Laptop Into An XBOX 360?
Reader Taylor is a little concerned about his laptop. It died on Halloween and he took it in to Best Buy the next day. Two weeks later, he typed his order number into the Geek Squad website and found that a little Halloween magic had taken place. His laptop was now an XBOX 360. More »
Best Buy Says Ian Can Keep His Free Xbox
Last month Best Buy gave Ian a free Xbox 360 due to a snafu while handling his extended warranty. More »
United Says No Track Suits In First Class
How casual is too casual for an airplane's first class section? If you paid for first class, and a bald guy in a Puma running outfit sat down across the aisle from you, would you honestly feel short-changed? United seems to think it's inappropriate. More »
Streaming Movies: Best Buy Preparing For A World Without DVDs
Woman Has Tried To Get Best Buy To Fix TV For 4 Months With No Luck
Price Match Fraud Lawsuit Filed Against Best Buy
A class action lawsuit has been filed in Illinois against Best Buy. The suit's claims? That the company has an official policy against price-matching their own web site. You don't say. That claim of a special Intranet site to prevent price-matching against the chain's Web site sounds familiar. So do most of the suit's allegations, for loyal readers of Consumerist. More »
Best Buy Can Now Overcharge New Yorkers 'Round The Clock
If you like Best Buy, come to New York City! In November the company will open its first 24-hour store, in the remodeled carcass of the Circuit City that formerly anchored Union Square. In fact, it's probably best we call it the Circuit City Best Buy to avoid confusion. According to Best Buy's PR department, the store will also feature "the largest Best Buy Musical Instruments Department in the United States." More »
Best Buy Offers To "Install" Mario Party8 On Your Wii...
While shopping at Best Buy, Chris spotted this wacky sticker on Mario Party 8, no doubt an accident, in which the benevolent Geek Squad offers to do the impossible for you and install the game onto your Wii, which doesn't let you install disc-based games. More »
Best Buy Employees See Nothing Wrong With Price Tag Off By $9,880
Best Buy: All The Appliances In Your House Must Break 4 Times Before We Replace Them
James Lileks bought some fancy-ass Electrolux appliances from Best Buy. Unfortunately. they've turned out to be a bit of a headache. Mr. Lileks thought perhaps since he was a valuable customer who bought fancy-ass items, Best Buy would help him out and swap the problematic dishwasher for a more reliable cheaper brand (turns out that that the washer's control panel is susceptible to moisture, of all things.) He was wrong. They'd rather keep fixing it. Over. And Over. And Over. More »
Best Buy Opens 360s, Updates Firmware, Slaps $30 More Onto Price Tag
Bryan sent us this photo he shot at a local Best Buy that shows a helpful employee named Kim has opened an Xbox 360, hooked it up to the internet and pressed the "X" button, downloading the latest system update. For all this hard, un-requested work, she also added $29.99 to the sticker price. More »
Best Buy: That Laptop Isn't "Open," It's Just "Optimized"
Shopping for laptops in Missouri, Patrick noticed an odd, unwelcome feature — a sticker on the box, pictured, identified the computer as 'optimized' by the staff. More »
Best Buy Now Prices TVs Up To $200 Cheaper Online
Geek Squad Now Offering CD-Ripping "Service"
Sticking to its proud tradition of charging for services that take a couple button clicks to accomplish, i.e. HDTV and video game console "optimization," Best Buy is now offering to rip music off your CDs and transfer it to an MP3 player or DVD. More »
