Geek Squad Thinks Self-Immolating Laptop Just Needs New Parts

Geek Squad Thinks Self-Immolating Laptop Just Needs New Parts

Daniel has a Black Tie service plan for his laptop, so he dropped it off at Best Buy for what he thought was a simple camera repair. Back at home, he realized something must be wrong when smoke billowed out of the computer. This seems unsafe to Daniel, and he thinks that Geek Squad needs to replace the entire computer instead of just swapping out some parts. Geek Squad disagrees. [More]