Consumerist
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follow-ups
Grin, Then Wear It: Benefit Cosmetics Responds To Consumerist
Last week, reader Brianna contacted Consumerist about her issues with the defective packaging of a Benefit Cosmetics products, as well as the treatment she received from their e-mail customer service rep. Benefit saw our post, and their PR department responded to Brianna's story. More » -
cosmetics
Benefit Hopes You Buy More Of Their Defectively Packaged Product
UPDATE: Grin, Then Wear It: Benefit Cosmetics Responds To Consumerist
Brianna has never been much for high-end makeup, but she bought a bottle of Benefit's Benetint blush/lip tint at Sephora and brought it with her on a business trip. The cap broke, and she had to dispose of the entire bottle. Benefit's response, paraphrased: "That sucks. We hope you buy more of our products!" More »
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