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videos
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awards
Consumerist Gets Awards, Makes Remarks
This week Meg and I received the National Consumers League's Consumer Education and Leadership Award for our work on Consumerist. The award was given during the Everett C. Parker Ethics in Telecommunications Lecture. The annual event commemorates the work of pioneering media activist Everett C. Parker, notable for his work in getting a racist TV station's FCC license revoked in 1971. We'd like to share the video and the remarks we gave: More » -
psas
Consumerist To Receive Consumer Education Leadership Award
This Wednesday Meghann Marco and myself Ben Popken will accept the National Consumers League Consumer Education Leadership Award. We are honored and thankful. More » -
media whoring
5 Pieces Of Info To Keep Sacred, Or Lose Your Shirt
I've got a little piece on the "five pieces of information to keep sacred" in the August 2009 issue of Reader's Digest. They're:- credit card number
- social security number
- mother's maiden name
- debit card number and PIN
- bank passwords and logins
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media whoring
Video: Panel w/ Craig Newmark, Bob Sullivan, Rachel Sklar, Ben Popken
Here's the video of the Consumerist/Consumer Reports panel Tuesday night with with Craig Newmark, Bob Sullivan, Rachel Sklar, and Ben Popken. Moderated by Consumer Reports Editorial Director Kevin McKean, the topic was "Protecting The Endangered Consumer: High Impact Journalism In A Low-Budget Era." Highlights.... More » -
party
A Few Spaces Left For Consumerist Party Tuesday
There's about 30 spots left if you want to go to the Consumerist/Consumer Reports party/panel-discussion this Tuesday night from 6-8pm at the 92Y at 200 Hudson in New York, NY. Come Hear Ben Popken, Craigslist founder Craig Newmark, MSNBC's Red Tape Chronicles Bob Sullivan, and The Daily Beast's Rachel Sklar. Moderated by Consumer Reports Editorial Director Kevin McKean, the topic is "Defending The Endangered Consumer: High Impact Journalism in a Low-Budget Era." Also in attendance, Consumerist bloggers Meg Marco, Carey Greenberg-Berger, Chris Walters, Alex Chasick and Laura Northrup. Should be a good time. RSVP for a free drink at rsvp@consumerist.com.
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ben popken
Video: Ben Popken Investigates for CNBC's On The Money
Here's the clip from my piece and appearance on CNBC's On The Money on Friday night. I attended a Robert Allen Institute get rich in real estate seminar, interviewed some attendees, and gave tips on what to watch out for in "money-making opportunity" scams. Here are some red flags to beware:
- Promises of fast and easy money
- The person who brings you in gets a cut of your profits, and then you get a cut off new people you bring into the system
- Requires large upfront fees before you really understand what's going on
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psas
Catch Consumerist On Twitter
Some of us on the site have Twitter accounts. Here's our profile links so you can follow along with our 140-character-or-less thoughts, sometimes having to do with Consumerist-related stuff, sometimes not! More » -
TV stations looking to save money can do so by interviewing guests remotely over Skype, as WTVT in Tampa did, live, with me this morning. No more paying for car service or bottled water!
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grocery shrink ray
Ben Popken On NPR Talkin' 'Bout Grocery Shrink Ray
NPR's Michele Norris on "All Things Considered" did a nice interview with me about that deadly Grocery Shrink Ray sweeping supermarkets across America. It looks like it just aired, you can listen to it online here. If you want to look at previous stories in the Grocery Shrink Ray series, check 'em out here. And if you have a example of a product that is shrinking in terms of volume or net weight and you want to submit it to us for a possible post, just send it on in to tips@consumerist.com.
UPDATE: Transcript added, inside...
Grocery Items: Same Price, Smaller Size [NPR]
(Partial image credit: hellochris) More » -
grocery shrink ray
Ben Popken Talkin' 'Bout Grocery Shrink Ray In Various Media Outlets
Media interest in The Grocery Shrink Ray sweeping across America continues, I was interviewed recently by CNNMoney.com, The Brian Lehrer Show, and Agence France-Press. Everyone knows prices are higher and manufacturers need to pass them on somehow. I don't like the method of shrinking sizes while keeping the prices the same. Or when they combine it with a package redesign, hoping we'll be so distracted by a new spigot that we won't notice we're getting less. My local pizza parlor went about it differently. They raised prices and taped up two articles explaining how rising wheat costs are driving up the cost of making pizza. They didn't, however, cut their pies into 12 slices instead of 8.
The Incredible Shrinking Portion [The Brian Lehrer Show]
US manufacturers beat inflation by selling less for same price [AFP]
Shrinking groceries [CNNMoney] -
media whoring
Ben Popken On TV Talking 'Bout Shrinking Packages
Here's the clip of yours truly, Ben Popken, on FOX 13 Tampa yesterday talking about the Grocery Shrink Ray that all the writers on the site have been doing a great job of covering. The interview was done over Skype webcam and I think it came out pretty well. "Shrinkage" and "downsizing" may be nothing new, but I think we're going to see more goods shrinking and by greater degrees in the coming months. It's practically a secret inflation. At the end of the story they say that some manufacturers are considering doing away with gallons of milk and instead selling 3/4 of a gallon, for the same price. If that happens, I think a lot more messages like the recording of the good ol' boy upset over the downsized Jimmy Dean's sausage are going to be left on customer complaint lines across America. As the guy in the New York Daily News shrinking package article (which I was also quoted in, whoo), said, "Soon people will be buying empty bags and empty boxes."
Shrinking packaging costing you more [Fox 13]
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Attention Floridian Consumerists! Provided everything goes according to schedule, I will be on Fox Tampa Thursday during the 10pm newscast, talking about the mysterious Grocery Shrink Ray sweeping across America.
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videos
"Checkmate," The Straight Dope On Check Cashing Joints (Cameo By Ben Popken)
The guys who brought you "The Ghetto Big Mac" have a new video up about the the hilarious and not-so-hilarious realities behind check chasing joints (with guest appearance by yours truly, Ben Popken). Besides the part where Internet Celebrities Rafi and Dallas try to cash an oversized check at one of these places, what I like best about this video is that it actually makes a sound case for check cashing places at times. If there's no banks around in a poor neighborhood, what other choice do you have? Especially when banks have constructed all sorts of fees to discourage patronage by lower-income customers. Like Dallas says in the vid, "You really know you've made it when you move from check cashing fees to ATM fees." More » -
videos
How Robots Are Killing Customer Service
Here is the live audio and powerpoint from a recent presentation I gave called, "The 5 Things Your Customers Aren't Telling You." This is number 3, "Stop Hiding Behind Walls Of Robots." It's all about how companies think they're saving money by replacing humans with machines but sometimes machines can't do jobs as well as humans, especially when it comes to customer service. I brought the point to life with a funny little story about eBay and their wonderfully inept automated email response system. I hope you enjoy the video, including the intro and outro ditties I worked up on my girlfriend's old Yamaha synth. More » -
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Meet Your Editors
A publication wanted a site photo from our press kit and we're like, uhh, we don't have a photo. So we went out and Gawker's resident photog Nikola Tamindzic [nsfw] snapped this one of us yesterday. Full version inside. More »
















