• spirit airlines

    Spirit Airlines Stealing Your Money Is "Nonrefundable"

    Our network of spies and informants have penetrated every major American corporation. The following is dialog from a recent Spirit Airlines board meeting, as imagined by reader David, whom they screwed over. The first sentence of this post is therefore a non sequitor, but that's ok. What's not ok is Spirit's policy making its various fees and upgrades non-refundable. So if they screw up your ticket and then have to issue you a new one, you don't get to keep the upgrades you bought. They just take your money, because of their ironclad policy against refunds. Now let's join that imagined Spirit Airlines board meeting, already in progress...

    (pictured: Spirit Airlines CEO Ben Baldanza laughing because he just took your monies and is going to go buy some cakes) More »

    3:23 PM on Fri Jul 25 2008
    By Ben Popken
    8,059 views, 18 comments

    Latest by AgentTuttle: If the service paid for is not provided, I don't see how it is anything but theft. It'd be hard more »

  • insert foot in mouth disease

    Spirit Air CEO Learns The Dangers Of Hitting "Reply All" When Callously Responding To Consumer Complaints

    This is how Ben Baldanza CEO of Spirit Air responded to a complaint letter from a first-time customer:

    Please respond, Pasquale, but we owe him nothing as far as I'm concerned. Let him tell the world how bad we are. He's never flown us before anyway and will be back when we save him a penny.
    Which might have been ok, had the email stayed inter-office, but Baldanza seems to have hit "reply all" and accidentally sent the message back to the original complainant. Oops. More »

    2:07 PM on Wed Aug 22 2007
    By Ben Popken
    23,889 views, 93 comments

    Latest by marelli: I'm sure that is the way he is all of the time! Don't give a s__t attitude! I was on more »

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