<![CDATA[Consumerist: Behavior]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Behavior]]> http://consumerist.com/tag/behavior http://consumerist.com/tag/behavior <![CDATA[ Shaw's Wants You To Shop More With Their Wheeled Baskets ]]> Shaw's has wised up to the trick of using a basket instead of a shopping cart to physically limit your grocery purchases, and they've come up with a creative workaround: convertible baskets that you can drag behind you on wheels when they become too heavy to carry.

“This allows them the possibility to move inside the store without having to carry all the items in their hands with the handheld baskets,” spokeswoman Judy Chong said. “When you’re picking up a half gallon of milk and two-liter bottles of soda, it gets heavy.”

According to their North American distributor, another big benefit of being able to pull the Shop n’ Roll baskets is that they prompt some shoppers to load them with more groceries, instead of perhaps heading to the checkout when carrying them becomes fatiguing.

“They promote more items being purchased,” said George Braeunig, who handles North American sales for distributor SCS Inc. in Boca Raton, Fla.

We like it. It's like a basket and a shopping cart had a little baby. You should just be aware that there's an intentional "buy more stuff" side effect if you're not careful.

"Shaw’s rolls out baskets with wheels" [Boston Herald] (Thanks to Henry!)
(Photo: Larsz)

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Consumerist-5056246 Mon, 29 Sep 2008 10:49:48 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5056246&view=rss&microfeed=true
<![CDATA[ Are We Nearing The End Of Credit Card Consumerism? ]]> Is it possible? Can this country's insatiable appetite for consumer goods be slowing down? No! Surely not! US News & World Report's Alpha Consumer, Kimberly Palmer took a look at consumer demand and its relationship to cheap credit.

Only twice since 1965, despite half a dozen recessions, have Americans spent less in a year than the previous one. Indeed, it often seems that we have defined ourselves by our ability to buy supersized everything, from McMansions to tricked-out SUVs to 60-inch flat-screen televisions—all enabled by decades of cheap credit.

Now that the credit party is over, how are consumers reacting?

"The process of bringing our wants and our needs into realignment," says Merrill Lynch economist David Rosenberg, "is going to involve years of savings and frugality." Or, to put more it more simply, "there is an anti-bling thing going on," says Marian Salzman, chief marketing officer of Porter Novelli.

Of course, if you're broke and have no access to credit you don't have much choice but to be frugal, but is that all that's going on here? Or are consumers tired of being pressured to take on massive debt in order to "super size" and "bling" everything? What do you think? Is credit card consumerism over?

Is Starbucks' "free refills" offer the new "super size it"?

(Full disclosure: I'm quoted in the article, and yes... yes my first car was a Geo Metro. It's true. Despite what "FreeCreditReport.com" would have you believe, some people do choose to drive them. And they also get their credit reports from www.annualcreditreport.com.)

The End of Credit Card Consumerism [US News & World Report]
(Photo: tokyohanna )

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Consumerist-5035769 Tue, 12 Aug 2008 15:55:19 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5035769&view=rss&microfeed=true
<![CDATA[ Southwest Will Give Refund To The Family That Was Too Unruly To Fly ]]> Southwest Airlines said that they will be giving a refund to the family it considered too "threatening" to make their connection to Seattle. KPHO says Wendy Slaughter will receive a full refund for their six one-way tickets from Detroit to Seattle via Phoenix.

Southwest did not issue the "public apology" the family was hoping for. Do you think this is a fair compromise? Do the chronically unruly deserve refunds if they're kicked off the flight?

Family Booted From Flight Gets Refund [KPHO](Thanks, Lucas!)

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Consumerist-5022900 Tue, 08 Jul 2008 10:25:08 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5022900&view=rss&microfeed=true
<![CDATA[ Hey, Air Travelers: You Are Extremely Disgusting People ]]>

The Wall Street Journal has an article that we could barely finish about absolutely disgusting behavior that air travelers are exhibiting on airplanes. The article details the foul, rude and unsanitary things that you all are doing out of some sort of misguided aggression towards the airline. We have news for you, pig pen, you're only hurting yourselves... or, more specifically, the next guy to sit in that seat.

From the WSJ:

Patrick Kerr, who like Mr. Cuzzone participated in a FlyerTalk.com online discussion among frequent travelers of disgusting things people do aboard airplanes, was flying from Reno, Nev., to Dallas when a nearby passenger put a wad of chewing tobacco in his mouth and spit juice into a plastic cup throughout the flight.

As passengers left the plane, Mr. Kerr, a technology manager in St. Louis, said, the man made one last deposit then tucked the cup deep into the seat pocket.

"I said, 'Hey, you left that.' And he said, 'It's OK. They'll get it,' " said Mr. Kerr, who then alerted a flight attendant.

Flight attendants often say that the biggest messes they have to deal with are dirty diapers left in seat-back pockets or worse, handed to them while they are serving beverages and snacks. "Would you hand that off to your server at a restaurant?" said Corey Caldwell, a spokeswoman for the Association of Flight Attendants, a union representing workers at several big airlines. "It's amazing how people treat the inside of aircraft cabins as opposed to other public spaces."

My god, were you people raised by wolves? Clean up after yourselves.

"Putting a melting chocolate bar in a seatback is a way of punishing the airline for shoddy treatment," said Robert Bor, a clinical aviation psychologist in London.

We disagree. Evil behavior such as this is actually a way to punish nice people who just happen to be on the airplane after you, and who would really rather not be covered in what appears to be baby vomit, the possible origin of which will plague them for days afterward.

Can you think of some more constructive ways to punish an airline for poor service? Department of Transportation complaint? Nasty letter to your mutual fund manager about excessive airline CEO pay? Amtrak?

Flying Foul: Passengers Behaving Badly [Yahoo!]

(Photo: JohnKit )

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Consumerist-5008068 Wed, 07 May 2008 10:00:06 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5008068&view=rss&microfeed=true
<![CDATA[ 12 Ways To Save Money Without Scrimping ]]> Some economists think we're starting to pull out of our not-recession. For those of us who believe them and want to save without putting too firm a dent in our wallets, consider these twelve tips endorsed by the Wall Street Journal.

1. Spend less time feeling poor.
Flipping through catalogs and going to the mall will make you feel like you need things, Ms. Gurney notes. Sure, you can afford some of that stuff, but the main message is: Most of this is out of your reach. Instead, do things that offer a sense of well-being. Invite friends over. Walk in the park.

2. Retrain your brain.
Depriving ourselves of current pleasure is nigh impossible if we're not driven by a sense that the future will be more fulfilling, says Ms. Gurney. When you start to feel that "I'm deserving so I'm buying" feeling, visualize a smaller credit-card bill or higher savings-account balance.

3. Look around you.
Are you happy with what your hard-earned dollars bought? If not, shift your spending to those things that bring greater long-term satisfaction, including retirement savings.

4. Choose your extravagances.
Here's mine: I eat out about once a week. An extravagance I do without: Cable television.

5. Assess weaknesses.
"If you were thrifty, how would you look different?" says Gary Buffone, a financial psychologist in Jacksonville, Fla. Identify what you want to change; then shoot for specific targets, such as a six-month hold on buying new tech gadgets.

6. Make trade-offs.
Substitute small, free pleasures for those that cost. Have a movie night at home with friends — you'd be surprised how many people are equally eager to cut costs.

7. Set goals.
Meet weekly with family to discuss the spending plan (don't call it a budget) for the months and years ahead. This may involve tough choices, such as forsaking a family vacation. But think of the guilt-free trip you can take after saving the necessary cash. Good memories last longer, Ms. Gurney notes, when not trammeled by large credit-card bills.

8. Resist your children.
They're going to find it hard to change their expectations. How can you help? Stand firm. The next time they clamor for the latest videogame, remind them of the bigger prize (that family vacation), and tell them their choices here and now are, say, a picnic or a movie rental. Offer options, but don't give in to their push for more consumer goods.

9. Enlist other people.
Many people are reticent to talk about money worries, but almost everyone has them, so open up and tap your allies. Hold a contest with friends to see who can save the most in a month, or agree with your spouse to talk before spending more than $100, Mr. Buffone suggests.

10. Post it.
Remind yourself by putting post-it notes on your wallet, mirror or steering wheel with the mantra of your choosing: "I want to go to Hawaii in January." "I want to pay off credit-card debt."

11. Automate it.
Divert money monthly from your checking account to savings. It will force you to budget, based on what's left in your checking account.

12. Rethink rewards.
What are some of your happiest memories? Those are the true rewards. Next time you're about to buy something because you deserve it, ask yourself whether there isn't something you deserve more, such as time at home cooking with your teenager, or a stroll with your husband or best friend.

If this advice is too effete or ethereal to slow your spendthrift ways, consider these ten tips that can directly impact your monthly bank statement.

Ways to Make Saving a Habit [WSJ]
(Photo: Getty)

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Consumerist-5007772 Sun, 04 May 2008 12:25:17 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5007772&view=rss&microfeed=true
<![CDATA[ Why You're Not A Logical Consumer ]]> dan.jpgCNNMoney has an interesting interview with behavioral economist, Dan Ariely. In the interview, Dan talks about how price comparison (which we take for granted as a "good" habit for consumers to engaging in) may not be very helpful after all. Ha!

Question: How else do we act against our best interests?

A. By comparing prices on similar items.

Question: Wait, I thought that was smart to do.

A. It is, but only if you compare everything with everything. If you just compare items near one another, you open yourself up to being influenced. When you open a menu at a restaurant, you may not realize that the prices you see affect what you're willing to pay.

If the most expensive entrée is $45, you might decide $30 is an acceptable price. Should the restaurant add a $60 dish, you may be willing to pay $45. The same issue comes up when shopping for real estate. Letting a broker show you a house above the top of your range can be costly.

Question: So how do we overcome irrationality?

A. There's no cure-all. But when I see the word free, I now ask myself, "What's the seller trying to do here?" Also, it sounds strange, but try not to look at price, not at first. Decide what you want and what you're willing to pay without being influenced by outside factors.

Shhh! Don't tell the consumers!

Why you're a big sucker [CNNMoney]

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Consumerist-374677 Tue, 01 Apr 2008 13:11:11 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=374677&view=rss&microfeed=true
<![CDATA[ U.S. News: It's Your Own Damn Fault You Can't Redeem Rebates ]]> U.S. News & World Report hates our inability to redeem rebates. If we only tried harder, they say, we might be able to conquer our "tendency to procrastinate and inability to follow multistep directions." Yes, that must be the problem.

...research suggests that much of the time it's not the companies offering rebates that are creating the problem. It's the customers. Their tendency to procrastinate and inability to follow multistep directions—albeit often explained in tiny print—result in as many as half of all rebates going unfulfilled. "It's their own inability to have self-control and say, 'I'm going to get this done,' " says Tim Silk, assistant professor of marketing at the University of British Columbia.

Because people tend to believe they will redeem the rebates and then they don't, they often pay more for items than they expect. "You see something that has a rebate associated with it, and you are overly optimistic that you will do all of what's required," says John Gourville, professor of marketing at Harvard Business School.

With rebates, we are anything but optimists. Readers who keep meticulous spreadsheets and take photos of their completed rebate applications are still rejected by crafty rebate processors who rely on a patented process to keep redemption rates artificially low. How low? Let's ask assistant professor of marketing Tim Salk. According to his research:
...promotion managers informed us that redemption rates tend to be "very low" when the reward is below $10, that rebates of $10 to $20 on a $100 software product range between 10% and 30%, and that redemption rates on consumer electronics average approximately 40%.
Don't count on rebates when making a purchase. If they come through, great, nice surprise—but rebates should never serve as a deciding factor.

Why Shoppers Love to Hate Rebates [U.S. News & World Report]
Why we buy but fail to redeem? (PDF) [Tim Salk]
Managing Mail-In Rebate Promotions (PDF) [Tim Salk]
PREVIOUSLY: Rebate-Processor Parago Caught In A Lie
HOWTO: Rebate Whore
Redeem Rebates With Hard Work And Luck
(Photo: Mecha Wendy)

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Consumerist-349421 Sun, 27 Jan 2008 18:39:15 EST Carey http://consumerist.com/index.php?op=postcommentfeed&postId=349421&view=rss&microfeed=true
<![CDATA[ People Care More About Status Than Money ]]> The LATimes has an interesting article about the strange things people think about money. Chief among the odd behavior was the average person's answer to the following question:
Would you rather be A or B?

A is waiting in line at a movie theater. When he gets to the ticket window, he is told that as he is the 100,000th customer of the theater, he has just won $100.

B is waiting in line at a different theater. The man in front of him wins $1,000 for being the 1-millionth customer of the theater. Mr. B wins $150.

According to the Times, the average person choses "A":

Amazingly, most people said that they would prefer to be A. In other words, they would rather forgo $50 in order to alleviate the feeling of regret that comes with not winning the thousand bucks. Essentially, they were willing to pay $50 for regret therapy.

Regret falls under a psychological effect known as loss aversion. Research shows that before we risk an investment, we need to feel assured that the potential gain is twice what the possible loss might be because a loss feels twice as bad as a gain feels good. That's weird and irrational, but it's the way it is.

We can't imagine a world where people would come to the conclusion that it was a good idea to pay $50 to avoid knowing that they didn't win $1,000. Does not compute.

The article goes on to explain the possible evolutionary causes for such behavior. Evolution's effect on people's perception of money is such that the vast majority of people care more about "making more money than other people" than they do about how much money they're actually making:

Would you rather earn $50,000 a year while other people make $25,000, or would you rather earn $100,000 a year while other people get $250,000? Assume for the moment that prices of goods and services will stay the same.

Surprisingly — stunningly, in fact — research shows that the majority of people select the first option; they would rather make twice as much as others even if that meant earning half as much as they could otherwise have. How irrational is that?

Obviously the scenario can never happen, but do you feel this way? We suppose it can explain why some people bankrupt themselves just so they can have a better car than their neighbor.
Why people believe weird things about money [LATimes]
(Photo:Joy of the Mundane) ]]>
Consumerist-344513 Mon, 14 Jan 2008 11:32:12 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=344513&view=rss&microfeed=true
<![CDATA[ Retailing Consortium Launches PRISM To Collect Data On Shoppers' Behavior ]]> This American Apparel store is great! Squeak! A consortium of retailers and consumer suppliers are working with Nielsen Co., famous for its nonsensical television ratings system, to launch a large-scale study of consumer behavior in stores. The program is called PRISM, which stands for "Pioneering Research for an In-Store Metric," and it uses infrared sensors and manual counting, as well as genetic clones of our loved ones, to monitor not just what we buy but how we go about buying it. "About 70% of final purchase decision are made at the shelf," says a Procter & Gamble rep. "The store has always been important - we just didn't know enough about it."

Some early findings:

Only 13% of food shopping trips are with kids but shoppers put more in their baskets overall when kids are with them. But the presence of kids in a shopping trip didn't have any effect on candy sales.
The article says that Nielsen plans on syndicating and selling the data to non-participating businesses in the next year, and that PRISM in the future may be used to help plan store layouts. We thought they'd been doing that for years—we remember reading an article back in, like, '93 or '94 about the science behind shopping mall layouts (it was in "The Atlantic" maybe?). But apparently Nielsen has managed to convince retailers that the data they collect is valid, so, um, good luck with that.

"Consumer Companies Look For Insights On Shoppers' Behavior" [CNN Money]
(Photo: Getty)

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Consumerist-318523 Fri, 02 Nov 2007 23:55:30 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=318523&view=rss&microfeed=true
<![CDATA[ Apparently Marketers Still Have A Lot To Learn ]]> con_funnymarketer.jpg Adweek reports that in a recent Nielsen study of shoppers' in-store behavior, even the study authors were surprised to discover how little some marketers seem to know about what works and what doesn't. First, they determined how we shop for specific product categories:

The study found that shoppers look for discounts and special offers for canned tuna, canned fruit and pasta sauce, but they want products like cheese, mayonnaise and coffee to be recognizable and easy to find.

For energy drinks and chocolate, shoppers care little about price but want eye-catching ads and snazzy packages. When it comes to salad dressings and chewing gum, they want to try out new products.

Armed with this sort of strangely personal insight, they overlaid data on the type and amount of marketing spent in each category to determine where marketers are wasting money. For example, we shoppers don't care about price when it comes to energy drinks—we just want funny looking packaging. Companies, however, "are still spending fortunes on price promotions," says a Nielsen exec. The article sums up, "Traditional consumer research is often just an expensive pat on the back to the status quo."

"POV: Brands in the Dark" [Adweek]
(Photo: Getty)

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Consumerist-297240 Thu, 06 Sep 2007 18:30:44 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=297240&view=rss&microfeed=true
<![CDATA[ What You Bought in January and How It Hurt Millions ]]> shoppers.jpgYo, lured out to the stores by the warmest January in more than a century, you blithely spent at a rapid clip that outpaced your income.

What's up with that?

Your personal spending shot up .9% in January, the strongest gain in six months, while your income rose a solid .7%.

Respect.

But check this, like a sucka-ass trick, spending more than your after-tax income forced you to dip into prior savings or increase your borrowing.

Economists say that this is exactly the wrong time for your savings rate to dip into negative territory with the impending retirement of 78 million baby boomers, biatch.

Life ain't all applejacks n' jump-rope. Maybe you'll think a little first before your next spree?

Consumer Spending Showed Big Gains in January [New York Times]

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Consumerist-157695 Wed, 01 Mar 2006 11:25:00 EST popkin http://consumerist.com/index.php?op=postcommentfeed&postId=157695&view=rss&microfeed=true