Consumerist
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recalls
Recall Roundup: Extra Scary Edition
It's Halloween, and what's scarier than exploding DVD player batteries and killer flatware? Or dairy lurking in an innocent-looking tortilla? What about a zombie ATV that accelerates on its own? More » -
high fructose corn syrup
Top Posts Of The Week
Bed, Bath & Beyond Will Not Let You Use The Phone To Call 911
Mott's Will Help You Water Down Your Juice If You Like
Comcast Driver To Senior Citizen: "Get The F!@# Down From Your Car So I Can Kick Your Ass"
Help, Kay Jewelers Destroyed My Wedding Ring During A Routine Cleaning!
Is This The Worst "Professional" Wedding Cake Ever?
It Looks Like High Fructose Corn Syrup Manufacturers Are Getting A Little Nervous
Countrywide Sends Fraud Alert Letters: 'Your Info May Have Been Sold'Get this emailed to your inbox weekly by signing up here.
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bed bath and beyond
Charges Filed Against Bed, Bath & Beyond Manager Who Refused To Allow 911 Call
Police have charged Elizabeth Miller, the manager of the Bed, Bath & Beyond in Lexington, Kentucky, who refused to let a couple use the store's phone to call 911 to report a three-year-old locked in a van, and refused to make an announcement over the store's PA system. The charge is "failure to report dependency, neglect and abuse, a Class B misdemeanor that carries a maximum sentence of 90 days and a maximum fine of $250." More » -
bed bath and beyond
BB&B Responds To Customer Complaint Over 911 Debacle
UPDATE: Charges Filed Against Bed, Bath & Beyond Manager Who Refused To Allow 911 Call
Appalled by the events described in, "Bed, Bath & Beyond Will Not Let You Use The Phone To Call 911," one reader sent a chastising email to their public relations division. In particular, he took aim at their statement that they were using it as a "training opportunity," which sounds pretty antiseptic and corporate considering that a child's life could have been in danger. Their VP of customer service responded. Their correspondence follows. More » -
bed bath and beyond
Bed, Bath & Beyond Will Not Let You Use The Phone To Call 911
UPDATES: Charges Filed Against Bed, Bath & Beyond Manager Who Refused To Allow 911 Call
BB&B Responds To Customer Complaint Over 911 DebacleBed, Bath & Beyond refused to let some customers use the phone to call 911 after they saw a toddler locked in a hot car in the store's parking lot. The witnesses told the local news that the employees told them, "...You cannot call no one, what goes on in the parking lot is not our concern." More »
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customer service
Check Your Own Receipt Before You Leave The Store
Although stores often claim they employ receipt checkers to make sure you got everything you paid for, you still might get ripped off. This past weekend, three stores tried to sell us items that did not match their price tag or description. Each time, we politely pointed out the difference to a manager, and each time, we were rewarded for doing so, either with a reduced price or a better item than the original one we wanted. Let us tell you about our exciting weekend, inside. More » -
jet blue
JetBlue To Charge $7 For Pillow-Blanket Kit
JetBlue is launching a new fee, $7 for a pillow and an allergen-rebuffing blanket. It comes with a $5 coupon to Bed Bath and Beyond. It's all part of what JetBlue describes as a "basket of fee changes" which they project will rake in an additional $50 million this year. I guess that's someone's idea of targeted marketing. "Guys, we need to figure out a way to hone in on this lucrative "buys blankets" crowd..."
JetBlue to Start Charging for Pillows [NYT] (Photo: Lil Erna)
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marketing
Bed Bath And Beyond Sees The California Earthquake As An Excellent Marketing Opportunity?
Reader PlusTax says he got an email (above) advertising disaster preparedness supplies from Bed Bath and Beyond a few hours after the recent earthquake in California. More » -
lawsuits
Class Actions: Bed Bath & Beyond May Owe You A Small Amount Of Money
If you bought sheets at Bed Bath & Beyond you may have some money coming to you from a class action settlement. BB&B has begun notifying customers that they've settled a class action lawsuit brought over the thread count in their sheets. Apparently, said sheets had been labeled in a non-standard manner. More » -
Bed Bath And Beyond isn't doing so well now that you're having trouble tapping that sweet, sweet home equity to buy 8 zillion thread count sheets. The WSJ says they're discounting their merchandise heavily to try to tempt you. [WSJ]
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consumerist kit
Retailers' Return Policies
Retailers are getting stricter with their return policies this year. If you're not hot about the Marshmallow Shooter or Toshiba SD-4990 DVD Player grams got you, keep the receipt and don't take it out of the package. Here's the return policies of some of the major retailers. — BEN POPKEN More » -
knives
Cleanup, Aisle Five
"TRY ME!" exclaims the packaging on the Anolon Santoku, exhorting the consumer to give the "Sure-Grip" a grab. More »
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