A few days ago Jason’s story about Best Buy’s bait-and-switch shot to internet prominence (137,166 pageviews on Consumerist and 4668 diggs), and now he’s happy, has a $200 gift card to Best Buy, and a free copy of Saw IV. Let’s recap: Jason went to Best Buy and saw a tag in-store advertising 2 DVDs for $25. He chose to buy two copies of 3:10 to Yuma. At checkout, it rang up for $19.99 a piece. When contested, the clerk pulled out a different circular that said “Buy Saw IV with any of these 3 movies for $25.” Jason and a series of store employees disagreed for a long time about whether the circular applied to the tag, and Jason left the store with a $19.99 copy of 3:10 to Yuma, and a story, which he sent to The Consumerist. Then the internets happened. How did he go from screwed to elated? Find out in the exciting conclusion to his customer service misadventure, inside…
beaumont
Best Buy Refuses To Honor 2 for $25 DVD Sale
By 1.26.08
Silly Jason. He thought a Best Buy sign reading “2 for $25” meant he could buy two DVDs for $25. He obviously didn’t read the part of the sign that requires customers to buy Saw IV.
