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BC Credit Union Apologizes To Customer With Humble Pie
Paula wrote to BC credit union to let them know their website gave her inaccurate directions to a nearby ATM. Within a few days, she received a personalized apology note and a little something extra. More »

1:15 PM on Sat Jul 28 2007
By Carey Alexander
15,518 views, 40 comments

Latest by paulaf: I just posted another great customer service story - Thrifty Foods. more »

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