I was ripped off to the tune of $5620. They refused for 3 years to refund my money. Then they told me I have I have no recourse. It was electronic funds transfer for personal training that I never authorized. The people who did it were fired shortly after. It had happened to several other members, and most of the cases were settled. Except mine.
bbb
BBB Complaint Gets LA Fitness To Refund $5620 They Stole From You 3 Years Ago
By 6.9.08
BBB Works Against Sprint
By 5.28.08
Some people think the BBB doesn’t work. They do, but only if the company cares about keeping a clean record. See when you look up a company in the BBB database it shows you how many complaints have been filed against the company, how many were answered, how many did the consumer report as being satisfactorily resolved, etc. So if you have a valid complaint, file it with the BBB, and the company cares about its BBB record, you have a decent chance of getting a solution. You might not believe it, but it turns out Sprint is one of those companies. Here’s Kevin’s story of how the BBB got his erroneous text message charges refunded and let him leave contract early without early termination fee…
Do You Know What Grade Of Beef Taco Bell Uses? Do They? Does Anyone?
By 5.8.08
A reader sent us the contents of a Better Business Bureau complaint filed against Taco Bell. It describes how a customer tried repeatedly to find out what grade beef Taco Bell uses in its food, and how nobody at the company was able or willing to provide an answer. Not surprisingly, the BBB complaint also went unanswered. Let’s just hope they’re not sourcing their beef from forklift cattle, which is like downer cattle but has odd prong-shaped bruises on the side.
"BBB Is Useless" Says Cable Company Call Center Manager
By 4.28.08
If you have a hassle with a cable company and you…
Find Your Attorney General Or Better Business Bureau
By 2.28.08
Bookmark this: MSNBC has a nice interactive map you can click to find your state Attorney General and/or Better Business Bureau. If a company is being really bad, it’s important to file an official complaint so it’s on the record. If a company gets enough complaints, it can move an AG’s office to investigate. The BBB will sometimes open a hearing in the event of a dispute, and your complaint goes into a publicly searchable database, although the anecdotal evidence supplied by our readers doesn’t paint a very encouraging picture of their dispute resolution process.
"Tiny Details" Owner Sends Miniature Threats To Former Customer
By 2.28.08
Tiny Details is a work-at-home company that pays hobbyists to make little dollhousey things. You buy the materials from Tiny Details for $55, make the assigned object(s), and Tiny Details buys them back. Unfortunately, many customers have complained about problems getting payments or refunds from the company over the years—here’s their less-than-stellar BBB entry. Yesterday Kristopher Buchan, the owner of Tiny Details, emailed one former customer/client to tell him his complaints amounted to libel. Buchan demanded the customer remove them from teh interweb, and threatened him repeatedly with a lawsuit. And now we’re posting about it on The Consumerist! See how that works, Tiny Details?
How To Avoid Counterfeit Tickets
By 12.28.07
Looking for tickets but worried you’ll get stuck with fakes? Washington’s Attorney General has a few tips to make sure the tickets you buy are more than expensive wallet ornaments.
Executive Email Carpet Bomb Against Vonage Results In $450 Credit
By 11.2.07
Score another point for consumers making it over the unyielding wall of “customer service.” Keith writes in about his recent struggles with Vonage, over an account he thought had been completely canceled six months earlier, “The carpet bomb instructions were inspired and within 3 weeks of sending my carpet bomb I got my resolve… The great part is I got my credit from the same person who stone walled me the months previous. Oh success is sweet.”
Kodak Moments: Kodak Quits Council of Better Business Bureaus Rather Than Face Expulsion
By 4.7.07
Kodak resigned from the Council of Better Business Bureaus (BBB,) rather than face expulsion for their refusal to respond to complaints lodged by spurned customers.
Kodak was advised it could contest the termination but chose instead to resign its national membership in early March. The photography company allowed its membership in the Buffalo-based branch to lapse about five years ago.
BBB Sluts For GM
By 2.1.07
The BBB is GM’s bitch, at least that’s what we gather from a post by David Berlind, Executive Editor at ZDNet.
Broadway Photo’s Sheisty-Looking Business Addresses
By 1.25.07
Broadway Photo is a New York area camera cabal infamous for ripping customers off. First they lure in people with camera kits below market value. Then they try to upsell customers on all sorts of accessories and try to make them believe their gear won’t work without it. People have experienced unauthorized charges and report being verbally abused when they try to dispute the charges.
WeddingDepot Wants Our “Libelous” Post Removed
By 1.3.07
WeddingDepot.com wants our post detailing an exchange between themselves and a customer, which they call libel, removed.
WeddingDepot’s Nonresponsive, Passive Aggressive, Customer Service
By 1.3.07
UPDATE: WeddingDepot calls this post libel and requests its removal.
Ohio AG Suing Scammy Gift Card Site
By 11.21.06
The Ohio Attorney General is suing GiftAssistant.com for using unfair and deceptive methods to take at least $42,000 from at least 250 people. At least one of those people the company bilked was a Consumerist reader, as we reported previously.
Avoid the Biggest Web Shopping Annoyances
By 11.1.06
PCWorld today posted an article on circumnavigating hassles while shopping online.
Register Complaints With The Better Business Bureau
By 10.6.06
Another great way to establish a public record of a company’s customer service negligence is to file a complaint with the Better Business Bureau.
