Barnes & Noble Error Leaves Gift Card Unused, Doubles Charges On Credit Card

Barnes & Noble Error Leaves Gift Card Unused, Doubles Charges On Credit Card

It’s bad enough when a glitch on a retailer’s side screws up your method of payment, but Barnes & Noble took so long to investigate and respond to one customer’s emails that by the time they acknowledged they’d made a mistake, they said it was too late to do anything about it.