In the bookstore arena, two American giants remain: Amazon and Barnes and Noble. Both companies sell dead-tree books and have created their own e-reader brands, and both companies see that e-reader as essential to their future survival. Barnes & Noble CEO William Lynch resigned late yesterday, part of an expected shakeup after the world learned that the Nook division lost a whole bunch of money. [More]
Tablets are growing in popularity worldwide and cutting into PC sales, but Barnes & Noble has decided to get out of the crowded tablet biz. Their Nook comes in single-purpose e-reader and full-color Android tablet varieties, They’re still going to design and sell e-readers, but future color tablets will be “co-branded” with existing tablet manufacturers that you’ve probably already heard of. [More]
Early this morning, bookstore chain Barnes & Noble announced that it had detected tampering with PIN pad devices in 63 of its stores, and as a precaution has halted the use of PIN pads in all of its stores. [More]
Haitham was on a quest for a simple blackjack strategy card, so he used his online search skills to check out prices. He found what he wanted at Amazon, but because they were going to charge him twice the price of the card just to ship it, he went elsewhere. And sure enough, Barnes & Noble found a way to not only gouge him even worse, but then they went and bragged about it. [More]
Going electronic is supposed to be faster and more efficient for retailers and customers, but in some cases you’d be better off just walking into the store to get your questions answered. [More]
Have you ever wondered what goes through the mind of a clerk behind the register at your favorite bookstore which is being liquidated in a bankruptcy sale? What do they make of all of it? What are their hopes and dreams? Are they just mentally picturing making everyone’s head explode? Well nows your chance to plumb those depths, as McSweeny’s has published a humorous open letter written by an employee at one of these stores *cough* Borders *cough*. [More]
If you own a Nook, you better make sure you regularly update its software, otherwise you might lose all your files that are not B&N books. That’s what happened to Michael, and customer service told him that it can happen if the device hasn’t been updated recently. The updates are too much for it to handle so it has to spontaneously jettison all foreign objects! Or something like that. [More]
Barnes & Noble shares are soaring after it announced that it was up for sale and may even go private, or merge with Borders. [More]
Here’s a puzzle for you. B&N just cut the price of the Nook e-reader by $60. Over the Father’s Day weekend, the Nook was $259 with a “free” $50 gift card. One PC World reader who got this deal called B&N to ask if he could have a refund of the price difference and was told he could only have $10 because he got a gift card. Now he wants to know if he’s been shafted. [More]
If you buy a nook from Barnes & Noble and think there might be any possibility whatsoever that you could drop it, be sure to buy a protection plan for it. That’s because if the nook breaks and you didn’t buy an extended warranty, no one at Barnes and Noble can fix it. Not even if you offer to pay for the repairs. [More]
When reader Lynn asked an employee at the Tyson’s Corner Barnes & Noble in McLean, VA why the Diary of Anne Frank and the Guiness Book of World Records were shelved under fiction, he jokingly responded: “Some Albanian probably put it there.” Good one, Barnes & Noble!!! Full picture, inside.
A Barnes & Noble insider tell us the new policy limiting returns to 14 days with receipts won’t go in effect nationally until October, according to CEO Steve Riggio’s internal blog.. The policy is currently in testing in New York, New Jersey, California, and Virginia. “The point is to eliminate “customers” who empty their bookshelves of books they’ve owned for years and get store credit. The company line is “to bring our policy in line with other national retailers,” the insider tells The Consumerist. However, “the ability to “extend” the policy beyond the 14 days will be up to the compassion of the store/manager you encounter.” Looks like all you non-VA-CA-NY-NJ shysters have until October to ply your fiendish book return schemes.
The above photo was snapped on the final day in the life of the Astor Place Barnes & Noble in New York City.
Not that any of our readers have ever had a real problem with Barnes & Noble, but just in case, it’s email@example.com.
Help reader OnoSideboard achieve the third level of tzedakah:
We’re crouching on the floor of a Barnes & Noble in Park Slope, an enfranchised enclave of Brooklyn. The walls of our apartment began to throb and press against our skull, so we escaped, in search of caffeine, wi-fi and a/c. In a perch between the archival scrapbooking section and the leather journals, the sun beats a low hum across our arm and slow cooks our laptop. We glance enviously at the Starbucks tables.