Consumerist
health care mosh pit
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banks
Contact HSBC Bank USA's CEO
Having trouble with HSBC? Executive customer service no help? Here's where to contact the president and CEO of HSBC Bank USA. More » -
usaa
USAA Expands Membership To All Vets
Perennial Consumerist favorite banker and insurance company USAA announced yesterday that they're expanding eligible membership to all honorably discharged vets, regardless of dates or lengths of service. More » -
overlimit fees
Update: Capital One: Waive Your Rights, Get $10 Off Your Next Overlimit Fee!
Here's the straight scoop on what's up with the story in that "Capital One: Waive Your Rights, Get $10 Off Your Next Overlimit Fee!" post. More » -
goldman sachs
Goldman Secretly Bet On Housing Crash
A 5-month investigation by McClatchy Newspapers has found that Goldman secretly bet on the housing crash, went out and pimped the dickens out of assets it knew were junk, and may have broken securities laws in doing so. McClatchy found that Goldman... More » -
spooky lending
Giant Lender CIT Goes Bankrupt And 9 Banks Go Under
Ghosts were not only cruising sidewalks looking for candy this weekend, they had also infested some banking balance sheets. More » -
overlimit fees
Capital One: Waive Your Rights, Get $10 Off Your Next Overlimit Fee!
Everett says Capital One called him up and made him an offer. If he opted out of at least one of the consumer credit protections enacted by the CARD act, Capital One would drop the overlimit fees from $39 to $29! Woo! More » -
td bank
TD Bank And Chase Have No Idea Where Your $1,800 Is, And They Don't Care
Greg and Dmitry would really like to know where their $1,800 is. TD Bank doesn't seem to share their enthusiasm. Neither does Chase. More » -
bank of america
BoA EECB Gets $525 In Overdrafts Refunded
Bank of America charged Kelsey 15 overdraft fees totaling $525. Which was weird, because Kelsey had overdraft protection on the account. A BoA customer service rep would to refund $140 as a "courtesy" but that's not very courteous when you're still out $385. That's when Kelsey decided to whip out the ol' EECB and kick some ass: More » -
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above and beyond
Citibank Shocks Reader With Consumer-Friendly Policy
Anthony received a Newegg rebate in the form of a prepaid debit card. When he went to use the $15 card for a $15.93 purchase, he received an unexpected and wonderful surprise. More » -
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populist rage
Government Orders Pay Cuts For Bailed-Out Firms
The huge salaries and bonuses paid to executives of banks and other firms that received government bailout funds have been the subject of a lot of taxpayer rage. The Obama administration listened, and will order pay cuts. More » -
mastercard
Citi Mysteriously Closes Scads Of Mastercard Accounts Nationwide
Without warning, Citi decided to close a swath of gas-station co-branded Mastercard accounts nationwide. The trouble seems to have started October 15. Quan was one of the affected customers and the credit card company was pretty disingenuous about it when called. More » -
bank of america
Salary Czar To Ex-BoA CEO: No Pay For You!
Departing Bank of America CEO Ken Lewis will get no 2009 pay or bonus. But won't this serve as a disincentive to future executives who are thinking about totally cocking up their company and bringing down the US economy? [WSJ] (Thanks to Snarkysnake!) -
bullies
HSBC Really, Really Doesn't Want Reader To Cancel Best Buy Credit Card
James applied for a Best Buy Mastercard from HSBC. The initial application was easy enough, but the three separate confusing calls from outsourced customer service reps, and the low limit and annual fee on the card he eventually received led him to cancel his account. This should have been a straightforward transaction, but company representatives tried to bully James into keeping the credit card. More » -
schadenfreude
Bank Of America Posts $1 Billion Loss In Third Quarter
Do you hate Bank of America? Well take today's earnings report and wallow around in it like Ann-Margret in beans, becuse the bank has posted a loss of $1 billion before dividends to preferred shareholders—"When those dividend payments are included, the loss was $2.24 billion," reports the New York Times. More » -
td bank
TD Bank: Man's $100,000 Misplaced
Zach's $100,000 CD with TD Bank he took out on 10/5 was mysteriously showing a $0 balance and no one seemed able to fix it until we told him what to do. TD Bank PR says it wasn't related to their clusterfunk of delays that started Sep 28. Zach's experience says otherwise. More » -
fees
Consumerist: Better Than Your Dad (At Fighting Bank Of America)
Sometimes, your dad's advice doesn't apply anymore. Companies have realized that giving a damn is too expensive. That's when it's time to kick ass, Consumerist style. Craig writes: More » -
propaganda
How The Banking Industry Wants You To Think About Overdraft Fees
Earlier today, a public relations person sent in the following suggested "follow up" story about the explosion in overdraft fees. She was quite friendly and complimentary and made it clear she just wants to help educate consumers about banking fees. The only problem is, the entire story is a jumble of propaganda designed to spread FUD about any attempt to change current overdraft policies. We figured it might be fun to see how the banking industry wants you to think. More »
