Bank's Fix For Erroneous Charges: Disclose Personal Information To Other Customers!

Bank's Fix For Erroneous Charges: Disclose Personal Information To Other Customers!

Taking outsourcing to an extreme, Bank of New Zealand decided that instead of figuring out why one woman’s charges ended up on another customer’s account, they would just give the customer the woman’s name, home address, work address, email address and cellphone number so they could settle things for themselves.