The Consumer Financial Protection Bureau has released its latest report on the various complaints the agency has received about banks, lenders, debt collectors, and other financial services. Amid a sudden increase in the number of complaints involving credit report errors, the country’s largest credit bureaus now dominate the top of the CFPB’s list of most complained-about companies. [More]
bank of america
Credit Bureaus, Bank Of America, Wells Fargo Top List Of Most Complained-About Financial Companies
By 8.25.15
Bill Would Allow Consumers To Sue When Bankrupt Debt Isn’t Removed From Credit Reports
By 7.28.15
Under federal law, when someone erases a debt in bankruptcy, their bank is required to update their credit reports to indicate the debt is no longer owed. To ensure this happens, legislators have introduced a new bill that would give credit card borrowers with inaccurate credit reports the power to sue their bank or a third-party debt buyer for damages if they continue to send so-called zombie debt to credit reporting agencies. [More]
From Apple To Walmart, Over A Dozen Of The Biggest Businesses In The U.S. Sign On To White House Climate Pledge
By 7.27.15
A huge number of the world’s nations are coming together in Paris this December to negotiate an agreement to stem emissions and forestall further climate change. Ahead of this winter’s United Nations talks, however, some well-known names here at home are pledging their own contributions to the cause. [More]
Consumers’ Changing Banking Habits Led To 1,400 Bank Of America Branches Shuttering, More Cuts To Come
By 7.16.15
Over the past several years, Bank of America has revamped the way it provides banking services in an effort to cut costs and respond to consumers’ changing banking habits. Those operation modifications have not only included shutting down some drive-thru windows, but the closure of nearly a fifth of the company’s branches. [More]
Four Years After Reaching Deal With Regulators, Six Banks Still Haven’t Fixed Foreclosure Problems
By 6.17.15
Back in 2011, several of the nation’s largest banks entered into a settlement with federal regulators that required the institutions to correct widespread foreclosure abuses that helped to trigger the housing crisis. While the agreement was revised in 2013 to make things a bit easier for the offending banks, regulators today announced that six of the lenders – including JPMorgan Chase and Wells Fargo – still haven’t met requirements and face new restrictions on their mortgage operations. [More]
Consumers Can’t Void Second Mortgage In Bankruptcy, SCOTUS Rules
By 6.1.15
Consumers taking out a second mortgage will now have to consider the fact that if they encounter financial difficulties and file for bankruptcy, they won’t be able to strip off the additional loan obligation. [More]
JPMorgan Chase, Bank Of America Agree To Wipe Debt Cleared By Bankruptcy From Credit Reports
By 5.8.15
Two of the country’s largest banks are finally getting around to removing the debt consumers eliminated during bankruptcy proceedings from their credit reports, a move that puts Bank of America and JPMorgan Chase in line with federal law. [More]
SEC Reportedly Investigating Bank Of America Over Customer-Protection Rule Violations
By 4.28.15
Financial institutions are required under federal law to follow an array of rules that aim to protect consumers’ accounts. Bank of America may not have followed one of those rules over the course of several years, and now reportedly faces an investigation by the Securities and Exchange Commission. [More]
NFL Linebacker Files $20M Lawsuit Against Bank Of America For Alleged Fraud
By 4.1.15
When looking to manage one’s money, it wouldn’t be unusual to seek advice from the financial professionals at one of the country’s largest banks. But an NFL linebacker says his decision to rely on Bank of America to manage his finances cost him millions of dollars and led to the closing of his budding restaurant business. [More]
Bank Of America To Pay $155K To Settle Claim It Discriminated Against Hearing-Impaired Customer
By 3.3.15
Financial institutions have a somewhat checkered past when it comes to accommodating consumers with hearing disabilities. There was Citibank’s demand that a hearing-impaired customer call them to clear up a suspicious transaction only to be hung up on repeatedly or there was the Chase rep that didn’t think deaf people could have credit cards. Now this week, Bank of America agreed to settle allegations it denied a loan modification after ignoring a customer’s request that the bank email her rather than force her to talk on the phone. [More]
Morgan Stanley To Pay $2.6B To Settle Charges Of Selling Troubled Mortgages Leading Up To The Financial Crisis
By 2.26.15
The Department of Justice has struck a multi-billion dollar deal with Morgan Stanley in what is expected to be one of the last major steps in resolving investigations related to banks’ roles in the subprime mortgage crisis. [More]
Bank Of America Closing Some Drive-Up Windows In Response To Changing Consumer Banking Habits
By 1.9.15
If your next trip to the bank involved going to the drive-thru, you might find no one there to greet you. That could certainly be the case if you put your financial needs in the hands of Bank of America, which has plans to close some of its drive-thru windows this year. [More]
N.C. Homeowners Wonder How Banks Could Disappear Charlotte’s NASCAR Debt While Taking Their Houses
By 1.7.15
The magical disappearance of debt sounds like a wonderful thing, doesn’t it? Unless of course, someone else is getting their debt canceled while you’re still stuck in the mud. When homeowners in foreclosure in Charlotte, N.C. heard that the city wouldn’t have to pay back millions of debt it owed Bank of America and Wells Fargo for a underperforming NASCAR Hall of Fame, they couldn’t help but ask why they’re still facing the loss of their homes. [More]
Former Countrywide Exec Who Helped Secure Bank Of America’s Billion-Dollar Settlement Gets $57M
By 12.18.14
Back in August, the Department of Justice announced a record-setting $16.65 billion settlement with Bank of America to resolve multiple federal and state claims involving the bank’s bad behavior leading up to the collapse of the housing market. Now, the former executive who became a whistle-blower to assist federal prosecutors in the matter is set to receive $57 million of the hefty settlement. [More]
Bank Of America’s Laughable Defense For 5 Years Of Unwanted Robocalls
By 12.11.14
Earlier today, we told you about a $1 million judgement against Bank of America for making five years of unwanted robocalls to a couple who sent the bank multiple cease and desist demands. Since then, BofA has reached out to Consumerist with an explanation that is too funny to just post as an update within that story. [More]
Bank Of America Must Pay Family $1 Million For 5 Years Of Unwanted Robocalls
By 12.11.14
If you’ve got a problem paying your mortgage, the bank is allowed to call you about collecting that debt. But after you’ve repeatedly told the bank — verbally and in writing — to stop robocalling your cellphone, it should do so. And if a recent ruling by a federal court in Florida holds up, Bank of America will have to fork over more than $1 million to a couple who say the bank spent five years ignoring their demands for the calls to cease. [More]
Bank Of America Says Online Banking Has Been Restored After Outage
By 11.3.14
After Bank of America customers complained this afternoon of not being able to access their accounts online for a few hours, the bank said the issue has been fixed. [More]
Bank Of America Apologizes After Some Customers Using Apple Pay Report Double Charges
By 10.22.14
If you’re a Bank of America customer who’s used Apple Pay, you might want to check your statement right about now and make sure you don’t have duplicate charges. Some BofA customers are reporting trouble with double charges, prompting the bank to apologize to those affected. [More]
