Consumerist
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customer service
Bank of America Charges Guy Twice For Money Order, When Told, Corrects Problem With Ninja Reflexes
Nathaniel got a money order to pay rent, and noticed Bank of America charged him twice for the transaction. He placed a call to customer service expecting a long, difficult battle, but was pleasantly surprised with the outcome: More » -
success stories
EECB Results In $525 Bank Of America Overdraft Fee Refund
Corey admits that he messed up. He was the one who didn't keep as close track of his transactions as he should have, and overdrafted his account. It was Bank of America's policies, however, that resulted in his being hit with fifteen overdraft fees at $35 each, for a total of $525 over the course of a weekend. Corey knew that he was in the wrong, but thought that these fees were unfair, and also more than he could afford. So what did he do? He used what he's learned from reading Consumerist to make his case to the people in charge. More » -
surprises
Psht, Bank Of America Doesn't Need Your Consent To Give You A Credit Card
Hector didn't know whether or not he was going to accept Bank of America's offer of a new credit card with a $3,500 limit, so the bank made his decision easy by issuing the card without his permission. When Hector discovered the surprise credit line, he called Bank of America with two requests: explain how they could open a new account without his consent, and keep the account open until he could figure out the new line's impact on his credit score. Of course, without a peep, Bank of America immediately canceled the new credit card, leaving Hector wondering what might happen to his credit score... More » -
success stories
EECB Finally Gets Someone At Bank Of America To Listen, Admit Responsibility
Bank of America messed up Andy's credit score by failing to send him credit card statements or giving him online access to an old account he only recently started using again. They also refused to work with him over the phone, telling him each time he called that they had no record of his previous conversations with customer service and therefore no reason to believe him. More » -
mergers and acquisitions
Frontline Examines The Bank Of America/ Merrill Lynch Merger
The merger between Merrill Lynch and Bank of America was sold to us as a marriage made in heaven that would save the financial system. It wasn't, and it didn't. Now Frontline takes a closer look at the now-infamous debacle that cost tax payers billions — and CEO Ken Lewis his chairmanship. More » -
wall street meltdown
Bank Of America CEO: We Had To Acquire Merrill Lynch To Save The Economy
Are you a Bank of America shareholder who is angry at CEO, (and former chairman of the board) Ken Lewis for going ahead with the Merrill Lynch deal? Well, you're just mean. It wasn't his fault. At least, that's what he's just testified before the House Committee on Oversight and Government Reform. More » -
skype
Hey, Skype, Why Can't I Change My Billing Information?
Reader "Ian" has a problem with Skype. It should be relatively easy to fix, but it isn't. His credit card was replaced in a Bank of America data breach, and all he wants to do is change the auto-billing for his Skype account to his new credit card number. Skype is apparently unable to do this, since subscriptions are tied to a specific credit card. Or something. More » -
lawsuits
Bank of America Wins Right To Seize Social Security Benefits To Pay Overdraft Fees
The California Supreme Court has effectively reversed a 2004 San Francisco trial court decision that ordered BofA to pay $284.4 million in damages to more than 1.1 million customers. The California Supreme Court ruled that banks can tap Social Security benefits in bank accounts to cover bounced-check fees, a practice consumer advocates say is abusive because Federal law prohibits Social Security benefits from being seized to pay a debt. California law apparently doesn't consider overdraft fees to be debt, so the fee party will be allowed to rock on indefinitely.
[USAToday]
(Photo:The Cornballer) -
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lawsuits
SEC: Countrywide CEO Called Mortgages "Toxic" Three Freaking Years Ago
Today, as expected, is a crappy day for former Countrywide CEO and co-founder Angelo "Orangey Orangerton" Mozilo. The SEC is suing Mr. Mozilo along with several of his colleagues, claiming that they profited from stock sales while hiding information from investors. More » -
mortgage meltdown
Lawsuits: Countrywide Ex-CEO To Feel Wrath Of SEC
His extreme orangeness, former CEO and founder of Countrywide Home Loans Angelo Mozilo, is about to be slapped with civil fraud charges, according to the Wall Street Journal. More » -
success stories
Bank Of America Refunds $315 In Overdraft Fees Thanks To EECB
Ryan convinced Bank of America to drop their demand for $315 from nine overdraft fees by sending a well-crafted Executive Email Carpet Bomb. Ryan admitted that he was wrong to expect his checks to clear so quickly, but gently reminded the bank that nine overdraft fees was excessive, and explained that he would consider taking his business elsewhere if they thought this was an acceptable way to treat a long-time customer. Two days later, the fees were gone. More » -
cnn
Bank of America-Sponsored Poll Shows That Most Americans Don't Trust Banking System
It may be a random confluence of sponsorship, but this poll from the front page of CNN.com last night is too funny not to share. Thanks to Douglas for sending it in. -
stress test
Does Anyone Have $34 Billion For Bank Of America?
Kenneth Lewis is probably having a pretty crappy day. The government just told him that he needs to find $33.9 billion in order to "withstand any worsening of the economic downturn." Anybody got any spare change? More » -
wcia 2009
Worst Company In America: FINAL FOUR Comcast VS Bank Of America
A big cable company vs a big bank. A repeat of our final match-up of 2008. Last year Countrywide (now part of Bank of America) prevailed. Which one will you choose?
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credit cards
Chase Charges You Fees For The Privilege Of Being Charged Fees
Corbin had a very confusing experience with his Chase credit card. Because of a unexplained returned payment by his bank, his $30 automatic minimum payment led to $156 in late fees, overlimit fees, returned payment fees, and a fee charged, as far as I can tell, for being charged fees. More » -
wcia 2009
Worst Company In America: FINAL FOUR
Here we go people: It's the Final Countdown. Let's hear it for the last four companies standing. More » -
ken lewis
Bank Of America CEO Fired As Chairman
Bank of America CEO Ken Lewis has been sh*tcanned from the chairman position, but will remain CEO, says the NYT. Calls for Lewis to resign in shame and go cry alone with his money have been getting louder over the past few months. More » -
wcia 2009
Worst Company In America: Bank of America VS Chrysler
Last year's champion VS a troubled car company that used your bailout money to buy an ad thanking you for your bailout money? Which one makes you punch the wall with rage?
More »
bank of america
New York, 10:43 PM
Sun Jul 5
6 posts in the last 24 hours
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