bank-error-not-in-your-favor
Bank Of America Spurs Late Fee With Error, Piles On Additional Charges
Reader R Turner has a cautionary tale about Bank of America. He says a BofA error led to a late charge on his credit card account, then without his authorization the bank took out a cash advance to cover the payment. More »
Bank's Fix For Erroneous Charges: Disclose Personal Information To Other Customers!
Taking outsourcing to an extreme, Bank of New Zealand decided that instead of figuring out why one woman's charges ended up on another customer's account, they would just give the customer the woman's name, home address, work address, email address and cellphone number so they could settle things for themselves. More »
Commerce Bank/Metro Bank Shows How Not To Handle A Bank Changeover
Commerce Bank in central Pennsylvania is changing its name. Former Commerce Banks in that area will now be called Metro Bank. Yawn, right? Banks merge and change names all the time. What they don't normally do is cancel ATM cards with no notice, and lock customers out of their accounts due to those changes. Maybe this is a new trend. More »
Both Dell And AT&T Cash Checks Not Made Out To Them, Cause Much Sadness
It's sure to be a pain in the butt if you accidentally switch two of your payments -- but we'd always assumed that companies like AT&T and Dell wouldn't cash checks that were not even made out to them. We we wrong! More »
Bank of America Suddenly Charges You $146 In Fees For Using Your Checking Account Too Much
Reader Ophelia has a problem. It seems that after 10 years of perfect customer service from Bank of America, they suddenly decided to treat her checking account like a savings account and are charging her hundreds of dollars in "over use" fees. Her apoplectic letter is inside. More »
Bank of America Mistakenly Shuts Down Access To Your Account, Charges You For The Pleasure
Poor Jacob. He only wanted to deposit a $2,019 check with Bank of America. Apparently, this was enough to provoke the bank into shutting down his account, leading to overdraft fees whenever Jacob tried to access his money. More »
IRS Sends 15,000 Stimulus Checks To The Wrong Bank Accounts
That economic stimulus check you were expecting may have accidentally stimulated your neighbor's bank account. Newsday is reporting that 15,000 checks tumbled astray thanks to an IRS "computer programming glitch." More »
Wachovia Doesn't Give You Your Money, Then Yells At You
Reader G writes:
On Saturday 3/8/08 at approximately 4pm I went to a drive-up ATM at the Wachovia Bank branch located at 951 South George Mason Drive, Arlington, VA 22204. I put my card in and asked to withdraw $80. The machine was acting normally until it was supposed to dispense the money. More »
Chase Accuses You Of Check Fraud, Threatens To Report You
Dan got a new job (Congratulations, Dan!) and moved from Chicago to Indianapolis. The move meant he had to close his Citibank account and open a new one. He chose Chase because they have lots of branches nearby. More »
Apple Debits Money From The Wrong Account, Now You Can't Pay Your Mortgage
Julie would really like to pay her mortgage, but she can't. Why not? Because when she tried to help her son buy a MacBook, Apple decided to debit $1517.27 from her account without permission. When she called to tell them they'd pulled the money from the wrong card, causing her account to over draft, they apologized and told her they'd fix it. Instead, they debited another $186 from Julie's account, and another $1517.27 from her son's account. More »
