Bank Of America Dispenses Phantom Cash, Uberbank Bureaucracy Doesn't Seem Too Worried

Bank Of America Dispenses Phantom Cash, Uberbank Bureaucracy Doesn't Seem Too Worried

Sometimes, our mailbag reads like some kind of reality-based personal finance version of the Penthouse Forum. “I never understood why people are so angry with big banks,” our readers type, “until one of those horror stories happen to me.” That’s sort of what happened to Kestris. She and her husband are longtime Bank of America customers who never really had any problems with the bank. Until they did. It was a big one: when they withdrew their rent from an ATM, the machine made bill-counting whirring noises, but dispensed no cash. [More]

A Chase Bank Teller Makes A Mistake, I Spend The Long Weekend $2,300 Overdrawn

A Chase Bank Teller Makes A Mistake, I Spend The Long Weekend $2,300 Overdrawn

Jason began his holiday weekend with an unpleasant surprise. When he checked his bank account on his iPad, he saw that it was overdrawn. It was overdrawn by a lot. More than two thousand dollars. Jason hadn’t made any huge withdrawals from his account, and neither had any other authorized person. Was he the victim of identity theft? Fraud? ATM skimmers? How could someone take out money that wasn’t there? It turns out that it was quite easy: it just required a one-digit error in the account number. [More]

Lawsuit: I Listened To Chase About My Mortgage And Ended Up With No House And A Dead Husband

Lawsuit: I Listened To Chase About My Mortgage And Ended Up With No House And A Dead Husband

A Texas widow and her family have filed a lawsuit against JPMorgan Chase and others, alleging that their efforts to refinance their mortgage with the bank only resulted in foreclosure, heartache and her husband’s fatal heart attack. [More]

Bank Of America Tells Family It Won't Foreclose, Tries To Foreclose Anyway

Bank Of America Tells Family It Won't Foreclose, Tries To Foreclose Anyway

For two years, a family in Washington state has been waiting for Bank of America to get its act together and finally figure out whether it’s evicting them or whether it’s going to adjust their mortgage. [More]

Is 3 Weeks Too Long To Wait For My Bank To Refund $1,200 It Took By Mistake?

Is 3 Weeks Too Long To Wait For My Bank To Refund $1,200 It Took By Mistake?

Consumerist reader Josh is currently staring at a depleted checking account — and it could be several weeks before it’s back to looking healthy again — all because his mortgage lender screwed up some paperwork. [More]

Wells Fargo Admits To Sending Thousands Of Statements To Wrong Addresses

Wells Fargo Admits To Sending Thousands Of Statements To Wrong Addresses

Need another reason to make the move to paperless bank statements? How about the fact that one of the nation’s biggest banks managed to send thousands of its customers’ statements to the wrong people? [More]

Chase Freezes Couple's Account, Screws Up Their Life, With No Explanation

Chase Freezes Couple's Account, Screws Up Their Life, With No Explanation

A Washington state couple with tens of thousands of dollars in their Chase checking, savings and retirement accounts recently came home to find a letter from the bank telling them that, oh, by the way, your accounts are now frozen. [More]

Man Pays Bank Of America Mortgage On Time, Still Ends Up In
Foreclosure & Has Credit Ruined

Man Pays Bank Of America Mortgage On Time, Still Ends Up In Foreclosure & Has Credit Ruined

Ever since the housing bubble burst, we’ve run a number of stories about homeowners who had been told the only way they could qualify for a loan modification was to stop paying their mortgage for a few months, only to end up in foreclosure because the lender had no record of a modification application. This is not one of those stories, though the ending is the same. [More]

Bank Of America Gives Same Account Number To Two Customers, Deposits $30K In Social Security Payments To The Wrong One

Bank Of America Gives Same Account Number To Two Customers, Deposits $30K In Social Security Payments To The Wrong One

While Bank of America may have millions and millions of customers, one would think that having 10-digit account numbers would allow the bank to have billions of customers without duplicating a number. But this is BofA, who not only managed to have two customers with identical numbers for two years — depositing $30,000 of Social Security payments into the wrong account during that time — but who also shrugs it off by saying this “does happen occasionally.” [More]

Bank Of America Freezes Customer's Accounts After Nearly $3 Million In Mysterious Overdrafts

Bank Of America Freezes Customer's Accounts After Nearly $3 Million In Mysterious Overdrafts

An unemployed single mom in Orlando either managed to overdraft nearly $3 million from her accounts at Bank of America or the bank’s computers went haywire and mistakenly debited each of her three accounts to the tune of around $900,000. Regardless, the woman says BofA is attempting to close those accounts, leaving her and her family in dire financial straits. [More]

Wells Fargo Repossesses Fully Paid-Off Car

Wells Fargo Repossesses Fully Paid-Off Car

Looks like banks are really bad at more than just home foreclosures. A woman in Tacoma, WA, was left car-less after Wells Fargo had her vehicle repossessed, even though she owned her car outright. [More]

Citicard Thinks You Need To Pay Off $3,422 Credit Card Balance Twice

Citicard Thinks You Need To Pay Off $3,422 Credit Card Balance Twice

Jon tells Consumerist had things arranged very nicely with his credit card from Citi. He would use his credit card for purchases, then pay the balance off at the end of every month. He set up his account to auto-debit the credit card balance from his checking account every month. One month, he paid his balance of more than $3,000 early. The autopay from his checking account went through anyway. Jon would like his money back. [More]

Best Buy Register/Bank Error Leaves You Overdrafted And Cameraless

Best Buy Register/Bank Error Leaves You Overdrafted And Cameraless

Reader Jeff is now in a situation that we find all too familiar, but most people have never even heard of: Electronic Funds Transfer Error Hell. You see, Jeff bought a camera at Best Buy and something went wrong — causing his debit card to be charged twice. This in turn caused him to overdraft. Now he’s shocked to learn that the process for reversing the charge isn’t as simple as it would be with a credit card. [More]

Recently Deceased Soap Business Says Chase Killed It With Bank Error

Recently Deceased Soap Business Says Chase Killed It With Bank Error

Bliss Soaps in Seattle is owned by a guy whose family has been making soaps for three generations. The four-year-old business recently had to shut its doors — allegedly over a bank error that froze its accounts during the holiday season. Now there is a goodbye sign on the door and a possible lawsuit pending against Chase. [More]

State Farm Refunds Money Lost In Bank Error, Thanks Commenters

State Farm Refunds Money Lost In Bank Error, Thanks Commenters

It’s a big no-no for banks to take money out of customers’ accounts in $20,000 increments. State Farm Bank recognized this fact and says it has refunded all the mistakenly zapped money and will refund all overdraft fees. [More]

State Farm Bank Took $20K Out Of My Account

State Farm Bank Took $20K Out Of My Account

Chris says he meant to pay $1,700 from a State Farm Bank account but instead was stuck with a $20,000 charge. The scary thing is he is just one of thousands to make an accidental $20K donation to a black hole of despair, according to WFTV in Orlando: [More]

The Most Reasonable Letter We've Ever Received From A Guy Whose Bank Misplaced $14,000

The Most Reasonable Letter We've Ever Received From A Guy Whose Bank Misplaced $14,000

Meet Matt. He’s is the writer of the most reasonable, calm, thoughtful letter we’ve ever gotten from someone whose bank misplaced a check for $14,000. That bank is Bank of America, and they’ve lost a customer. Was it because their ATM ate the check? Not really. It was because they couldn’t even bother to act concerned about it. Matt is ready for a bank that thinks $14,000 is important. [More]