A Colorado woman's Home Depot order came packaged with highly sensitive financial documents belonging to other people.

Woman Receives Home Depot Package With Fire Starter, Tons Of Shredded Checks, Bank Statements

A Colorado woman got more than she bargained for when ordering a fire starter for Home Depot: A box full of other people’s shredded checks and bank statements. [More]

Closed BofA Bank Account Mysteriously Reopened With 1 Penny Balance

Closed BofA Bank Account Mysteriously Reopened With 1 Penny Balance

Chris was one of the many in October who closed their bank accounts with Bank of America, and other similar big retail banks, in protest over planned fees for using their debit card. But last week she found it had been reopened for no apparent reason, with a 1 penny balance out of nowhere. [More]

DirecTV Drains Your Bank Account To Pay Your Sister's Bill

DirecTV Drains Your Bank Account To Pay Your Sister's Bill

Don’t lend your debit card to friends or family to pay their DirecTV bill if you don’t want to be on the hook if they fail to pay their bill. As we learned during the debacle where the satellite provider drained the bank account of a dead customer’s friend, any debit or credit card that has ever been used for a given account stays on file…pretty much forever. Reader Laura learned this the hard way when the company drained her bank account to pay her sister’s bill. [More]

Why Can't Macy's Reverse This Charge On Their Customer's Debit Card?

Why Can't Macy's Reverse This Charge On Their Customer's Debit Card?

Amanda has been having a hard time getting Macy’s to reverse an incorrect charge on her credit card–a charge that was canceled less than five minutes after it was made last week. Her story includes almost all of the things that can go wrong with customer support, including random transfers, rude employees, and broken promises. If she’d just been made to hold for 45 minutes before one of the disconnections, she’d have collected the set! [More]

Citibank To Charge Fees On Checking Accounts

Citibank To Charge Fees On Checking Accounts

If you’re a Citibank customer who has one of the bank’s two smaller checking account plans—the ones where the monthly fee is waived as long as you use direct deposit or their online bill payment—then maybe it’s time to consider taking your business elsewhere. Starting in February, anyone with an average balance of less than $1500 will be assessed a monthly $7.50 service fee, reports the New York Post.

Target Employee Incompetence Freezes Nearly $800 Of Customer's Money

Target Employee Incompetence Freezes Nearly $800 Of Customer's Money

Erica, who writes Philadelphia Weekly’s Style blog, went to Target this past Saturday to purchase some new tank tops. She and her boyfriend filled their cart with a lot of other stuff too—”Ready to stimulate the economy?” she joked to him on their way to the register—and they agreed to split the cost equally. Now when I worked retail, that was an infrequent but not impossible task. When you ask a Target cashier to do that, get ready to have your debit card debited twice for the full amount of the bill, and then told two days later that the voided transactions will take 72 hours to clear.

Washington Sports Clubs Sets Up New Account, Bills Ex-Member $700 More In Fees

Washington Sports Clubs Sets Up New Account, Bills Ex-Member $700 More In Fees

I just found out that after I canceled my account with Washington Sports Clubs last year, they created a new account and continued to deduct hundreds of dollars from my account. More than $700, actually. I should have noticed this, but the charges varied each month and didn’t say “Washington Sports Club” anywhere — so I missed it. After more than a week of phone haggling and bringing in documents, the club is refunding my money. I would also like them to grovel and send me on a trip to Paris.

Bank Of America Lets Identity Thief Withdraw $40,000 In A Single Day

Bank Of America Lets Identity Thief Withdraw $40,000 In A Single Day

Bank of America twiddled their thumbs as an identity thief withdrew over $40,000 from Chris Hooley’s account over five transactions in a single day. Chris canceled his Bank of America debit card immediately after he lost his wallet, which should have put a big red flag in Bank of America’s system to stop them from handing over tens of thousands of dollars to a stranger. Apparently it didn’t!

Use Your ATM Card Once A Year To Keep It Valid

Use Your ATM Card Once A Year To Keep It Valid

If you’re the type of person who never uses your ATM card—and we really mean never in this case, you might want to call your bank to find out if there’s a minimum activity threshold to hit to keep it from being deactivated. A reader tried to use her Bank of America ATM card recently and kept getting an “invalid transaction” error at every ATM. She called the number on the back of the card to ask what was going on: “I was told that since I hadn’t used my card in a couple of years it was closed, even though the expiration date is several years in the future, and I hadn’t received any note that suggested I should cut the card up into tiny pieces.”

Confirmed: $100 For A New Bank Of America Account

Confirmed: $100 For A New Bank Of America Account