<![CDATA[Consumerist: Badvertising]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Badvertising]]> http://consumerist.com/tag/badvertising http://consumerist.com/tag/badvertising <![CDATA[ Old Cigarette Ads: Doctors, Nurses, And Rock Hudson Say It's Good For You ]]> Man, cigarettes were awesome in the past, if these old ads collected by Stanford University are to be believed. They calmed your nerves so you'd stop humming nervously! They soothed your throat! They made you a movie star and helped you capture animals on your big game hunt! We don't know what tobacco was made of before the mid-80s, but no wonder everyone smoked.

Or maybe it was just ridiculous advertising. Check out Stanford's full collection for more stunners like the ones below.

"Not a Cough in a Carload" [Stanford University via WeirdNewsFiles via Neatorama]

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Fri, 10 Oct 2008 17:20:59 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5061931&view=rss&microfeed=true
<![CDATA[ I Am Going To Kick Your Ass Unless You Get Life Insurance ]]> The expression on the little guy's face in this banner ad seems say, "I'm gonna kick your ass unless you get some freakin' life insurance." Maybe even throw in a "sucker" at the end there. Seriously, what's his deal? He's sooo angry!

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Wed, 01 Oct 2008 16:48:03 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5057667&view=rss&microfeed=true
<![CDATA[ Extended Stay Hotels Must Smell Really Bad ]]> Okay, we got the bathroom humor of Kellog's All-Bran commercial last year. We're not sure if this commercial for Extended Stay Hotels, which shows guests so relaxed that they pass gas—or what the French call un petit éclatement—is quite as effective. Maybe they should change the tagline at the end to, "Our windows can be opened."

I also learned something about myself this morning, which is that I don't enjoy watching other people fart half as much as I enjoy making up French phrases.

"Extended Stay Makes a Passing Reference" [MSNBC Ads of the Weird]

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Wed, 01 Oct 2008 08:45:08 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5057300&view=rss&microfeed=true
<![CDATA[ WaMu Says, "Take A Picture It Lasts Longer..." ]]> Reader Steve says this photo was taken at the Austin City Limits Festival on the same day that WaMu was seized by federal regulators — making it not only funny, but extremely accurate.

We wonder how long this WaMu Live nonsense is going to last. Hello, Chase Bank Auditorium #334,234...

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Mon, 29 Sep 2008 12:30:45 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5056343&view=rss&microfeed=true
<![CDATA[ Toys "R" Us Unable To Explain Why "All Video Games" Means "Some Video Games" ]]> Toys "R" Us is not doing a very good job of explaining why an ad advertising a special that applies to "ALL Video Games $19.99 or less" only applies to some video games that are "$19.99 or less." Reader Laura says that not only are they unable to explain how "ALL" means "some," they aren't able to understand why she is upset.

Laura writes:

I just got off the phone with Toys R Us customer service. On the main page for video games it states "Buy 2, Get the 3rd Free on ALL video games $19.99 or less while supplies last"

However, when you click on that, it only gives you selected video games that are $19.99 or less. If you add other games (which I assumed were included in ALL video games) they are not eligible.
Customer service was no help. They just kept stating that it was only certain games and couldn't comprehend why I was unhappy with the misleading banner ad.

It's not ok for Toys "R" Us to write "ALL" and mean "some." You could report Toys "R" Us to the FTC, if you like. It'll probably be the easiest case they'll have all day.

You can also report the company to your state's attorney general or department of consumer affairs.


FTC Online Complaint Form
[FTC]

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Tue, 23 Sep 2008 10:59:44 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5053595&view=rss&microfeed=true
<![CDATA[ Best Buy Cancels Your Order As You Stand There Shouting "Stop!" ]]> Best Buy didn't want to honor the sale price of the 2GB flash drive Matt ordered through their website, so when Matt arrived to pick-up his purchase, the store's assistant manager called customer service and, pretending to be Matt, asked to cancel the order. Let's read Matt's story and see how it violates Massachusetts law, inside...

Matt writes:

Today Best Buy had a PNY 2GB USB 2.0 Flash Drive SKU# 8202045 onsale for $2.49. I purchased 5 online for instore pickup, order was placed, charged and picked. I recieved both emails from Best Buy saying that the order was ready to pick up.

When I get to the store in Milford, Ma to pick them up I am told that the order was canceled do to a pricing mistake and that I was informed by email. My order was never canceled and when I inquired about this email that I never recieved, I was told the the Manager Josh sent them out to everyone but somehow he missed me. I told the assistant manager who was treating me like I was in the wrong that the order was placed, it was never cancelled and that I am still being charged for the items. The Flash Drives are right behind the counter and the assistant manager, Brian or bill i believe his name was, told me that he would not let me leave the store with my order.

To top it all off, he then takes my printed receipts from my emails and calls 1-800-Best Buy from the store and tells the CRS that "I" wanted to cancel my order and that it shouldn't have been picked. After 30 minutes of arguing with this person, while he is on the phone I tell him that I wanted to talk to the CSR and he refused to let me speak. I wanted to tell the CSR that I did not want my order cancelled and that I expected my order to be honored. He gets off the phone and tells me that my CC would be credited immediately and that they would send me out a new gift card to replenish the one I used with my order. Needless to say I left that store very irate and went right home to call Customer Service and Customer Relations to complain about how I was treated.

I explain my situation to Customer Service and they tell me there is nothing they can do with my order since it has already been cancelled and to make matters worse they tell me that if it wasnt cancelled they would have been able to ship my order out to me with free shipping since the pricing mistake was on thier end. I dont understand how a company can cancel my order without even speaking to me in the first place.

I then asked to get transfered to Customer Relations to complain about how I have been treated by this store, the assistant manager and how that the store manager Josh wouldnt even come out to talk to me and just had his assistant deal with my problems. Their way of solving this Is to offer to send me out a $15 Giftcard for my inconvenience and that nothing will come of the fact that this assistant manager cancelled my online order without my consent and has the charges returned to my credit card and a new giftcard issued to me.

I feel totaly ignored by this company and that no matter how rudely I was treated it just didnt matter to them one bit and these people will still have a job come next week. Not to mention the fact that Brian took it on to himself to handle my personal finances while just pushing me aside like I wasnt even in the store. I have never been so mad as I am at this very moment.

I hope that maybe this story can get posted on your site and maybe I can get some kind of advice on how to just get my order honored. The item has been pulled off of Best Buy's site now I notice and CSR's are unable to even pull it up by the SKU #

Matt's story falls under a little thing governing retail advertising called 940 CMR 6.13 (2).

6.13: Corrections

(2) It is an unfair or deceptive act for a seller, manufacturer, franchisor or distributor who discovers a material error in an advertisement subsequent to the submission date of the advertisement to fail to either honor the terms of the advertisement or to promptly correct any material misrepresentation by clearly and conspicuously disclosing the information necessary to eliminate such misrepresentation in the same advertisement or, if not feasible, in the same advertising medium, if reasonable, and as close thereto in both proximity and time as reasonably possible. Examples of misrepresentations requiring correction include, but are not limited to, information relating to prices, product descriptions or availability of products.

Best Buy had two choices: honor the deal, or, in the same medium, tell Matt that the mistake was an error. "Whoops you didn't get our email" isn't sufficient. Best Buy must honor the terms of the deal.

Since they did not, Matt should call Best Buy corporate and tell them he's going to small claims court, where he's entitled to triple damages:

If the court finds for the petitioner, recovery shall be in the amount of actual damages; or up to three, but not less than two, times such amount if the court finds that the use or employment of the method of competition or the act or practice was a willful or knowing violation of said section two.

The actual damage here was $16. With five drives and triple damages, that works out to $240. Call it the cost of terrible customer service. Wouldn't it have been so much easier if the assistant manager simply honored the deal?

940 CMR 6.13 [The Attorney General of Massachusetts]
Chapter 93A: Section 11. Persons engaged in business; actions for unfair trade practices; class actions; damages; injunction; costs [The General Laws of Massachusetts]

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Sun, 21 Sep 2008 20:00:23 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5052880&view=rss&microfeed=true
<![CDATA[ Spirit: Now With Mind-Numbing In-Cabin Advertising ]]> Kick open the exit doors and release the inflatable slides, Spirit is outfitting their entire fleet with cabin-saturating ads. Billed as Spirit's "latest innovation," the ads will litter "seat backs, window shades, overhead bins, tray tables, drink carts, napkins, cups, menus (what menus?) boarding passes, trash bags, soap dispensers," and probably even barf bags.

Spirit suckered the Bahamas, supposedly the epitome of relaxation, not annoyance, to serve as the airline's first spam advertiser. More will follow.

Spirit's press release asks: Where else can you find 100 percent saturation with a targeted captive audience that will be actively engaged by your ad for an average of three hours?

Spirit is right. Saturation does have an effect. A profoundly negative effect. After starting at the same taunting ad for three hours, we'd want to stab every ad exec and airline official with a Hurricane-sharpened palm tree. But we're vindictive and have "anger issues." Who would you stab?

Spirit Airlines Launches Mile High Media (Press Release) [Spirit via Jaunted]

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Sat, 20 Sep 2008 12:00:33 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5052082&view=rss&microfeed=true
<![CDATA[ What sort of ad do you run next to a full-page ... ]]> What sort of ad do you run next to a full-page PSA that says, "My sister accidentally killed herself"? Probably not this one. [FAIL Blog] (Thanks to theblackdog!)

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Fri, 19 Sep 2008 20:46:23 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5052636&view=rss&microfeed=true
<![CDATA[ Tonight's premiere of "It's Always Sunny ... ]]> Tonight's premiere of "It's Always Sunny In Philadelphia" is about cannibalism and hunting men for sport. The unfortunately-placed McDonald's commercial halfway through the show featured a guy swinging a bat at his friend because he smells food, and then everyone else at the party swarming over the fallen friend to feast. Awkward!

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Thu, 18 Sep 2008 22:41:42 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5052070&view=rss&microfeed=true
<![CDATA[ "A Woman Has Needs. And Right Now, I Need This Wild Cherry Steam Thing" ]]> The copy on this Best Buy ad sent in by tipster Jordan reads, "A woman has needs. And right now, I need this wild cherry steam thing." Oh, it's a washer. And a dryer too, you say? Golly! I'll take two. Let me just give you some of these emerald rectangle monetary devices out of my ebony zippery pouch device here... Full size inside.

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Thu, 18 Sep 2008 00:03:23 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5051530&view=rss&microfeed=true
<![CDATA[ AIG's "Strength To Be There" Commercials Are Suddenly Hilarious ]]> When Treasure Secretary Henry M. Paulson Jr. and the Fed chairman, Ben S. Bernanke, convened a meeting with House and Senate leaders on Capitol Hill last night to discuss giving AIG an unprecedented $85 billion loan, do you think they had a laugh about AIG's commercials? We picture Paulson saying something like, "Ha, ha, ha... 'strength to be there.' That's rich! Rich! Ha! I'm on a roll!"

Each spot features precocious little urchins discussing topics like "risk management" (ha!) and their parent's perceived personal finance failures until eventually the name of AIG is invoked as a salve to soothe their worried minds. Each commercial ends with AIG's tagline "The strength to be there." We saw these running as recently as Sunday, two days before you, the taxpayer, bailed the company out with 85 billion of your dollars.

Enjoy.

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Wed, 17 Sep 2008 10:42:50 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5051099&view=rss&microfeed=true
<![CDATA[ These Old Ads Remind You To Drug Children And The Elderly ]]> Sometimes gentleness is required of your toddler. Sometimes ill-tempered old folks get too agitated and threaten you with canes. That's why sometimes the best solution is a good old fashioned thorazine pill, or a barbiturate elixir. Weirdomatic has a collection of bizarre ads like these from the past. Our favorite, aside from the drug ads, is the one showing Olympian speed skater Jack Shea taking a break from his skating to enjoy the rejuvenating effects of a Camel cigarette. So that's how Phelps did it.

"Creepy Ads" [Weirdomatic via Very Short List]

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Tue, 09 Sep 2008 12:18:09 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5047304&view=rss&microfeed=true
<![CDATA[ It Looks Like High Fructose Corn Syrup Manufacturers Are Getting A Little Nervous ]]> The Corn Refiners Association is sick and tired of people expressing uncertainty about the dubious heath benefits of high fructose corn syrup, so they're running some commercials featuring aggressively annoying people getting schooled on the "facts" about our most omnipresent sweetener. All we managed to glean from the commercials is that not consuming high fructose corn syrup makes you rude. In the first one, one mom walks up to another (who is pouring some sort of pink liquid from a jug) and says, "Wow, you don't care what the kids eat, huh?" What a jerk.

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Mon, 08 Sep 2008 11:25:07 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5046485&view=rss&microfeed=true
<![CDATA[ Get Ready For An Onslaught Of Food Advertising ]]> Foodmakers are planning to bombard you with advertising to keep you from ditching their carefully groomed brands for some blechy cheapo generics. Pay no attention as they try to re-brand their products as cheap and affordable. Here's a small preview of what to expect...

From Sara Lee Corp.'s new ad campaign with The Walt Disney Co.'s "High School Musical 3: Senior Year" to Kraft's new pizza commercials preaching "DiGiornonomics," consumers should expect to be blitzed by food advertisements in the next year.

Many major food makers are promising boosts to their advertising in the new fiscal year or reporting their spending is up in the most recent one. Their ads seem to be hitting a variety of outlets, including print, television, in-store promotion and the Internet — which marketers say helps them hone in on consumers and get the most bang for their advertising buck.

Analysts say it makes sense, even as these companies grapple with high prices for oil, corn and grains.

Consumers aren't going to change what they eat as they pull away from restaurants, said Harry Balzer, vice president of consumer research firm the NPD Group, and an expert on American eating patterns. They're just going to look for bargains, and that can mean changing brands.

"It's very hard for us to change our behavior. If we like ice cream, we're going to continue eating ice cream," he said. "Now the question is going to be what brand you're going to buy."

Remember, the Grocery Shrink Ray goes wild over brands. Savvy consumerists know to resist the advertising, and will see this as an opportunity to reaffirm their unending allegiance to the lowest price.

Foodmakers plan big ad campaigns in down economy [AP]
(Photo: GirlReporter)

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Sun, 07 Sep 2008 20:00:01 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5046495&view=rss&microfeed=true
<![CDATA[ Priceline Encourages Deal-Seekers To Vacation Under Tropical Storm Hanna ]]> Priceline won't let deal-hating weathermen keep you from the amazing savings churned up by Tropical Storm Hanna. Rooms in Hilton Head are now going for the low, low price of $64 per night, but act fast because the deal is only valid while Hanna pummels the dream destination's shores with 70 mph winds!

Before you scream "obvious computer error!," remember that "PriceBreakers are hand-picked by [Priceline's] travel deal experts for their exceptional value."

It's like that Curb Your Enthusiasm episode where Larry thinks rain forecasts are the weatherman's way of guaranteeing empty golf courses. Except here, you end up stranded under a tropical storm.

Hilton Head not your cup of tea? Hang in there, we expect the savings to rush up the eastern seaboard:
(Thanks to Steve!)

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Sat, 06 Sep 2008 00:00:00 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5045749&view=rss&microfeed=true
<![CDATA[ This "Labor Day" Car Ad Was Very Well Thought Out Indeed ]]> Reader David asks:

What is with the pregnant woman drinking champagne in the ad on this page!?!

Oh, c'mon, David. She's just having one for the road! Don't be such a square.

Happy Labor Day everyone!

Cincinnati.com (on the right)

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Fri, 29 Aug 2008 10:50:34 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5043457&view=rss&microfeed=true
<![CDATA[ Verizon: 'You've Earned A New Phone' (Just Not From Us) ]]> Is this Verizon promotional email being over-enthusiastic with its subject line, or is it actually misleading? A phrase like "you've earned a new ___" doesn't usually get followed up with, "Just pay us anywhere between $100-$200 for it," unless it comes from a scam vacation offer. Or Verizon. As Bryan notes in his email to us, "The subject line must mean something like when you tell Verizon, 'You've earned my suspicion and contempt.'"

Here's part of the pseudo-congratulatory email.

Date: Mon, 25 Aug 2008 16:20:31 -0400
Subject: You've earned a new phone

UPGRADE TODAY!
Call 1.888.333.0047 or visit your local Verizon Wireless Store today

Upgrade today to any one of our advanced phones or PDAs we carry. Plus, for our exclusive customers, we've added an additional discount on one of our most popular devices, the LG enV2TM. All of this brought to you by Verizon Wireless, with the nation's largest 3G network and most reliable wireless network.

LG Dare Bold touch screen, fearless features, 3G speed capable.

$249.99 2-yr. price
-$ 50.00 Mail-in rebate
$199.99 Your Price

(New 2-yr. agreement required on a new Nationwide Calling plan.)
LG enV2 Full keyboard gives you two ways to text or email.
EXCLUSIVE OFFER for our loyal customers.

It goes on like that for several models. Verizon gets special bonus points for including mail-in rebates as part of the "deal."

(Photo: Getty)

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Tue, 26 Aug 2008 09:52:21 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5041858&view=rss&microfeed=true
<![CDATA[ Car Dealership Disguises Junk Mail As Traffic Ticket ]]> Reader Sandra thinks Feeny Dodge in Elgin, IL should rethink this advertisement, which is disguised as a traffic ticket.

Sandra says:

I received the following advertisement in the mail today. It comes from a Feeny Dodge dealership in Elgin, Illinois. However, it came in an envelope marked "Traffic Division - Department of Ticket Disbursements" from Carol Stream, IL. I thought it was a traffic ticket so I opened the letter. I was surprised to learn that it was actually an advertisement for a local car dealership! Seriously, how low will a company go to get you to read their junk mail?

This is just sad. We were curious about the official-sounding stuff about consulting the F010 section of the DMM so we looked it up. It's the section of the official domestic mail manual that deals with Nondelivery of Mail. Tee hee. How authentic.

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Tue, 26 Aug 2008 08:39:09 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5041628&view=rss&microfeed=true
<![CDATA[ Hey Banquet, Chicken Pot Pie Usually Comes With Filling ]]> Does anyone remember Bunnicula? We think there's a similar beast in the Banquet pot pie plant, only instead of sucking vegetables dry he's draining the pies before they ship. That's the only thing that can explain how the real pot pie this Consumerist reader cooked looks nothing like the bountiful pot pie harvest shown on the box. Oh wait: it could also be that Banquet is a cheap-assed company that can't be bothered to sell decent frozen food.

I cooked up the Banquet Chicken Pot Pie per directions.

I flipped it over after cooking and put it in a bowl. I opened up the "bottom" to get at the pot pie goodness and what did I find? Practically nothing. It was almost completely hollow.

On the back of the box were the instructions for cooking.

The final step says to insert a thermometer to ensure a temp of 160 to make sure it is fully cooked. If I had actually done that the probe would have been in the hollow pocket of the pie and not been measuring anything but air.

I will stick with Marie Calendar pot pie from now on. They are actually filled with pot pie goodness.

(Thanks to couponknob!)

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Fri, 22 Aug 2008 13:05:27 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5040553&view=rss&microfeed=true
<![CDATA[ Northwest Airlines has pulled political billboards ... ]]> Northwest Airlines has pulled political billboards depicting Minneapolis being targeted by nuclear weapons from their terminal in the Minneapolis airport. We wonder why. [NYT]

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Fri, 22 Aug 2008 12:34:49 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5040540&view=rss&microfeed=true
<![CDATA[ Duracell's New Ad: 'Oh No Your Kid Just Got Stolen!' ]]> MSNBC's Ads of the Weird blog is a little creeped out by Duracell's new kidnapping commercial, and so are we. Making people feel bad about something is advertising's job, we get that, but trying to scare parents into thinking their kid will be stolen from the playground by the classic man-in-a-van is going a little overboard. (Watch the commercial below.)

As MSNBC puts it, "It kind of makes us pine for that irritating, but light-hearted, Energizer bunny." Plus, you can use the bunny to point out where the bad man touched you.

"Trust Duracell to Scare the *$#%! Out of You" [MSNBC]

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Thu, 21 Aug 2008 16:56:07 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5039740&view=rss&microfeed=true
<![CDATA[ Don't Fall For Mortgage Infomercials Masquerading As "News Networks" ]]> Reader Brian says he saw the above pictured infomercial on CNBC this Sunday, and is wondering how they get away with such a "blatant attempt to take advantage of those same mortgage consumers who where hoodwinked in the first place."

We took a look at the infomercial and it's just about as shady as it could possibly be. It opens with a fake news report about the Housing and Economic Recovery Act of 2008, then slowly transitions into a sales pitch for "FHA loans." The anchor even stages a fake interview with the mortgage company pitchman. He's introduced as an "expert."

"Joining us to offer his expert advice and insight into all of this...," says the fake anchor from the "MLN Studio," while the screen is festooned with the same kind of tickers and gizmos that you'd expect to find on CNBC.

And what does the mortgage pitchman suggest that you do with your "FHA loan?" Whatever! Pay for "college tuition, home improvement, start a savings plan... Anything you want!" How much can you borrow? "97.75% of your home's value!"

The infomercial then instructs consumers to call what seems vaguely like an official government information "hotline," but which doesn't go to the FHA at all. Sophisticated consumers won't be fooled, of course, but we suspect that the lender isn't targeting them with this advertisement.

If you are actually in need and want to take advantage of the new FHA-Secure program, click here. HUD will help you find an approved lender and a HUD-approved counselor to answer your questions about the program.

If you'd like more information about the FHA and how they can help you refinance your home and avoid foreclosure, call HUD at: 1-800-CALL-FHA, 1-800-225-5342.

Federal Housing Administration

UPDATE: Commenter Triborough points out that the shadiness of this infomercial is compounded by the fact that the fake "anchor" is a real working reporter for WCBS radio who used to be a substitute tv news anchor at NBC4 in New York.

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Tue, 12 Aug 2008 13:50:01 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5036087&view=rss&microfeed=true
<![CDATA[ Banzai Wild Waves Water Park Box Picture Vs Reality ]]> Hey kids, want to spend the summer with five of your friends in your very own backyard pool? Then stay the hell away from Banzai's Wild Waves Water Park! David Ng juxtaposed Banzai's box art with a picture of his disappointed kids standing next to the fully assembled "water park." He wasn't the only one deceived, according to the reviews on Amazon...

Here are several representative snippets:

"I have two preschoolers (ages 2 and 4) and this pool is just the right size for them."

"It is the worst product I'd ever bought from Toys R US and I'll never go to Six Flags! Don't buy it."

"One person can't slide down the slide while one person is in the pool let alone have 2 people sitting in it! The slide is so small and when you turn on the hose to let the sprinklers come down the orange top collapses and has no use!"

"As every one else has said this pool is tiny maybe good for 1 or 2 toddlers. Picture on the front is NOT accurate. A 6 year old can't go down the slide with his legs out because they hit the wall. My 3 year old hardly fit. Buy a sprinkler for $5.00 my kids had more fun with that."

The box admonishes buyers "product may not be as appears on image;" a gross understatement for a gross distortion.

SPIN SPIN SPIN [Popper Font] (Thanks to Paul!)
Banzai Complete Water Park [Amazon]
(Photo: davehwng)

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Sat, 02 Aug 2008 00:00:01 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5031698&view=rss&microfeed=true
<![CDATA[ Snickers Makes Fun Of Effeminate Men By Shooting Them ]]> Using codes of masculinity to sell products to guys is nothing new, but it's usually about beer, "hard lemonade" or deodorant. It's also usually funny, and pokes fun at male insecurities while celebrating them. A new Snickers commercial, however, seems to just be about beating the crap out of sissies.

It opens on a guy in bright yellow shorts sashaying down a sidewalk. He's speedwalking. Suddenly a truck comes roaring over the houses and smashes onto the street beside the man. Mr. T is in the back of the truck behind a Gatling gun. He yells at the man to stop speedwalking: "You a disgrace to the man race!" he shouts. Then he fires candybars at the man, and the man dances around on the sidewalk in fear and takes off running. The tagline: "Snickers. Get some nuts." (You can watch it here.) Yum! Now when I want to satisfy my hunger and think about shooting down a mincing, nutless homo in suburbia, I'll know what candy bar to buy! Thanks, Snickers!

Bob Garfield at the magazine Ad Age wrote an open letter last week to the CEO of Omnicon, the ad corporation responsible for the spot, accusing him of using "dehumanizing stereotypes" and "jokey violence" in of all things a candy commercial.

This letter is to you, but it is equally to your colleagues throughout the industry. Are you so bereft, of ideas and simple humanity, that you must be reduced to stereotyping and bullying? That you must identify an "other" to ridicule, or worse? That you must build a brand on the backs of people who have harmed no one save for challenging a high-school locker-room standard of masculinity?

He points out that Omnicom says it practices corporate responsibility by "ensuring that we use our position to promote socially responsible policies and practices and that we make positive contributions to society across all of our operations." Then why, in a candy ad that you assume is at least partially targeted to children, would you go this route? Garfield points out that it's not just about anti-gay attitudes, or more broadly about gender roles and what's "okay" for one sex or another. It's really about attacking people who are different or seen as weak:

You don't have to be gay to be the target of macho aggression. If you are slight, or weak, or meek or odd. If you don't like football or groove on Liza. If you read books. If you drive a Neon. If for any reason you don't fulfill the masculinity expectations of the bully, you are therefor[sic] a faggot and: ridiculed, berated, laughed at, marginalized, stuffed into a locker, beaten up, murdered. Ass-wiggling speedwalker = faggot. It's code. Likewise sweater-draped poodle walkers who squeal "oooooooh!" This kind of ad, which normalizes and even incites contempt or worse for the supposed faggots, is therefore homophobic whether the runner is gay or not.

Some Ad Age readers have commented that Garfield is being too politically correct and that it's all in good fun. After all, it's not a crime to offend someone. At the very least, one of them argued, kids today don't have the same anti-gay culture of past generations.

Is this true? I'd love to hear from Consumerist readers who are, say, in their early twenties or younger: has bullying based on codes of masculinity abated in recent years? Is that sort of behavior really a thing of the past? Because if it is, good for humanity—but I wonder if a Snickers ad that shows a pop-culture icon firing a large gun at a big ole' sissy is teaching kids it's time to bring it back.

But enough about that cheery world of high-school—the real question, writes CV Harquail on his blog Authentic Organizations, is why a global corporation that claims social responsibility would produce a spot that undermines its promises to do good.

What I don’t understand about the responses to Garfield’s letter is that so few people are focused on holding Wren accountable for aligning his organization’s actions with its words. Why is this?

Striving for authenticity, for alignment between who you say you are, what you believe about yourself, and how you behave as an organization, is the responsibility of the organization’s leadership.

And responsibility for being authentic is not confined to leadership: Keeping behavior aligned with the organization’s statements of purpose, vision and value is the responsibility of every employee. The people at Omnicom know this– it’s right here in Omnicom’s Code of Conduct statement:

   
Our reputation depends, to a very large measure, on you taking personal responsibility for maintaining and adhering to the policies and guidelines set forth here. Your continued cooperation in this regard is appreciated.
 
 

"An Open Letter to Omnicom President-CEO John Wren" [AdvertisingAge via Towleroad]
"Homophobia and (In)Authenticity at Omnicom: What can a leader do?" [Authentic Organizations]

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Mon, 28 Jul 2008 09:55:02 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5029752&view=rss&microfeed=true
<![CDATA[ This Car Seat Is Finally On Sale! ]]> If you've been waiting to buy the fancy Britax car seat and you live in New Jersey, now's your chance. It was spotted by a bargain-shopping Consumerist reader who says he wishes he'd waited until it was on sale to buy one.

(Thanks to Patrick!)

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Mon, 21 Jul 2008 12:41:14 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5027321&view=rss&microfeed=true
<![CDATA[ Well, At Least It's Free ]]> Here's a sign Flickr member betterbethany found in Portland, Oregon over the weekend. We like to imagine there's a competitor's sign nearby that just reads "Free Dirt."

(Photo: betterbethany)

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Wed, 16 Jul 2008 17:28:29 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5026022&view=rss&microfeed=true
<![CDATA[ This Colgate Toothpaste Packaging Is Awfully Deceptive ]]> Logan thought this bonus pack of Colgate contained two equally-sized tubes of toothpaste. After all, the boxes are exactly the same size. Yet when he opened the bonus box, he found a smaller box containing a mini tube of toothpaste.

Logan writes:

I bought some toothpaste last night as my wife an I had been surviving on tiny, dentist-issued travel tubes for the past couple weeks. We're lazy, so to save ourselves the trip after the next big tube was gone, I decided to buy a double pack of toothpaste. Thinking that the marginal savings of bundled toothpaste was the way to go, I grabbed a healthy sounding combo and was one may way. When I got home though, I was in for a big surprise. When I pulled the "Bonus" tube out of its box, it was actually in another, smaller box. Whaaaaat? Why the double boxing? Was it for packaging reasons? Or was it to hide the widespread reach and effectiveness of the the product shrink ray?

This isn't the feared Grocery Shrink Ray. This is deception, pure and simple. The weasels running Colgate's marketing team stuck to the law by printing the net weight on both boxes, but they clearly want consumers to assume that the boxes are the same size.

Way to waste an extra box, Colgate!

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Sat, 12 Jul 2008 17:15:41 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5024618&view=rss&microfeed=true
<![CDATA[ This Threatening Staples Sign Misrepresents The Law ]]> Staples is reminding Alabama consumers that state law requires them to use a hands-free device to talk on the phone while driving; which would be nice except Alabama is one of 45 states that has no such law.

Jim writes:

Greetings, Consumerist braintrust. Attached is a picture I think you'll find interesting. I took it yesterday at my local Staples store. As you can see, it states that as of July 1, 2008, it is the law that you must use a hands-free calling device while operating a vehicle. And that's certainly true. At least, it's true in California. But I live in Birmingham, Alabama, which is a couple thousand miles away from California, and which has no such laws. There was no disclaimer on the display, just a "DO IT NOW!" admonition to comply with a law that doesn't apply to you.

Five states restrict their residents from yabbering while driving: New York, New Jersey, Connecticut, Washington, and as of July 1, California.

Call us old fashioned, but we think public safety laws should be written by legislators, not marketers.

Cell Phone Driving Laws [Governors Highway Safety Association]

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Sat, 12 Jul 2008 09:15:24 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5024544&view=rss&microfeed=true
<![CDATA[ AT&T Turns That Whole Warrantless Wiretapping Thing Into A <em>Hilarious</em> Marketing Joke ]]> Meet Ms. Suspicious, a member of the "Online Liberation Movement." According to AT&T, Ms. Suspicious "has nothing to hide," so she certainly won't mind when AT&T and their traitorous telecom buddies trash the Constitution and violate her right to privacy!

Maybe her friend, Mr. Moneybags, can shower Congress with cash and buy some of that tasty warrantless wiretapping immunity! Whoops, too real!

So who are the other members of the Online Liberation Movement, you ask? The ironically-named Ms. Proof and Ms. Forgetful, obviously.

Isn't this so !@$% fun? It's like we're living in a book!

AT&T's Latest Ad a Sick Joke [Reading For Dummies via Boing Boing]

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Sat, 28 Jun 2008 19:30:39 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5020549&view=rss&microfeed=true
<![CDATA[ Call For Entries: What Are The Most Disturbing "Side Effects" Mentioned in Drug Ads? ]]>
We're putting together a "top 10" list of disturbing side effects mentioned in drug ads and we wanted to make sure we didn't miss any.

What are we looking for?

For example, in this AmbienCR commercial, the announcer says:

"Sleepwalking and eating or driving while not fully awake with amnesia for the event have been reported."

Driving while not awake? With amnesia? Neat!

If you've noticed a disturbing side-effect in a tv drug ad, watch the ad again and write down exactly what the announcer says and the name of the drug, and email it to us at tips@consumerist.com. Put "Disturbing Side Effect" in the subject of your email. If you can find a clip of the advertisement on the internet, please include a link. If you have a commenter account, feel free to leave your suggestion in the comments.

We'll pick the top 10 and feature them in a Consumerist post. Thanks!

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Tue, 17 Jun 2008 16:59:00 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5017329&view=rss&microfeed=true
<![CDATA[ Trolley Conductors Do Not Appreciate Being Told They Have "A Face Like A Halibut" ]]> The conductors of Boston's Green Line trolleys aren't exactly amused by a new ad campaign for Legal Sea Foods that accuses them of having faces like a halibut, says the Boston Globe. The campaign features "fresh fish," that toss out hilarious insults such as: "Hey lady, I've seen smaller noses on a swordfish," and, "This trolley gets around more than your sister." Har, har, har. Most of the ads are fairly innocuous, but one has the trolley conductors seeing red. It reads: "This conductor has a face like a halibut."

"You can't take everything personally," said Deana Cruthird, 31, at Kenmore station.

And, besides, said Russell Sweet, 48, "There are plenty of other things to be offended about."

But that's not the view of Stephan G. MacDougall, president of the Boston Carmen's Union, who fielded 40 phone calls from Green Line workers incensed by the ads.

"To say they are angered and offended is to put it lightly," MacDougall said. "I will tell you this: If they don't come down, we will not drive those trains."

MacDougall said he likes Legal Sea Foods, and cannot understand why the company and the T could not have anticipated a backlash to the ads.

"Who the hell wants to say they have a face like a fish?" he said. "I happen to like to eat fish, and I like seafood, and I like going fishing, but I don't want anybody saying that I or any of my members look like a fish."

The ad agency doesn't see anything wrong with making fun of trolley conductors. They told the Globe that they rejected one idea that was a bit much, so obviously they're not like, insensitive...

The ads were designed by the New York ad agency DeVito/Verdi, which vetoed one idea as too crass: "This trolley is a lot like your mother. Anyone with a couple of bucks can get a ride."

"So it's not like we're insensitive," said Ellis Verdi, president of the agency.

Seems like they rejected the only funny one.

Hook, line, or stinker? [Boston Globe] (Thanks, Kevin!)
(Photo: 100%`¥afe)

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Mon, 09 Jun 2008 11:59:59 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5014603&view=rss&microfeed=true
<![CDATA[ Castle Toyota Rescinds Scholarships After Students Decide To Mourn Their Dead Teacher Instead Of Staging A Commercial ]]> Poor Howard Castleman. All he wanted was a little PR for his car dealership. Castleman planned to give four scholarships to students at Patterson High School in Baltimore, but instead of honoring Castleman's charity by inviting the media and displaying his dealership's banner at the senior's farewell ceremony, the school instead decided to honor a long-time teacher who recently died of a heart attack...

Castleman responded by angrily withdrawing the scholarships, leaving the four students without the means to attend college.

The president and CEO of Castle Automotive Group, Howard Castleman, said it didn't have to be this way. "We opted not to give it to them because of, quite frankly, attitude," he said in a phone interview. He said school officials accused him of wanting to bring in a "media circus" and would not allow him to hang his company's banner.

Castleman said that having press at the event would have paid public tribute to the teacher who died, it would have encouraged more people to donate to the school, and "we would've gotten some PR."

[...]

"My family was very excited when they heard I would receive the money from Toyota in order to go to college," said one of them, Iftin Iftin, a Somali refugee who graduated from Patterson on Saturday and plans to study English and computer programming.

When D'Anna summoned the students to tell them Castle wasn't donating the money after all, Iftin said, "I couldn't even smile all day." At night, he said, "I couldn't get sleep."

Castleman also decided to cancel his annual Christmas party for poor Baltimore children, saying "This is it. I'll never have another Christmas party for these kids. It doesn't pay."

Um, the missed lesson here, Castleman, is that charity should be its own reward, not a hackneyed public relations scheme.

Firm reneges on scholarships [The Baltimore Sun] (Thanks to Stanton!)

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Sun, 08 Jun 2008 10:45:08 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5014314&view=rss&microfeed=true
<![CDATA[ UPS' horse, Big Brown, failed this afternoon ... ]]> UPS' horse, Big Brown, failed this afternoon to deliver a much-anticipated Triple Crown victory. Maybe he'll try again tomorrow from 2pm-5pm. [AP/Chicago Sun Times]

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Sat, 07 Jun 2008 19:57:13 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5014295&view=rss&microfeed=true
<![CDATA[ Kieffe & Sons Takes Back Apology For "Sit Down And Shut Up" Ad, Attacks "Blog-Lo-Dites" ]]> Another update to the Kieffe & Sons "Sit Down and Shut Up" ad fiasco: The quasi-apology issued by the California Ford dealer on Wednesday was mandated by Ford Headquarters. Kieffe & Sons remains unrepentant, so to speak, and blames the imbroglio on "Blog-lo-dites."

On Wednesday, Kieffe & Sons posted a statement on their website, apologizing to "all who were offended." As commenters pointed out, saying you're sorry that someone got offended is not the same as actually apologizing for what you said. Now, according to the Bakersfield Californian, we find out even the non-apology wasn't genuine.

“I don’t regret the sentiment at all,” said Kieffe, who bought the 48-year-old dealership from his father in 1974. “It’s what we believe.”

. . .

The dealer’s Web site Thursday bore a statement about the ad that included an apology “to all who were offended.” Kieffe said he’d been contacted by Ford Motor Co. after the manufacturer heard complaints from numerous “blog-lo-dites.” The company asked him to post something saying he was sorry if he’d offended anyone, Kieffe said.

Kieffe said he will continue using J.W. Horne for the dealer's ads. Horne also confirmed that he wrote the trolling, single-entry blog that went up on Thursday.

Ford Says "Shut Up" Ad Was a Mistake, But Dealer Stands Behind It [Bakersfield Californian]
PREVIOUSLY: California Ford Dealership Radio Ad Tells Non-Christians To "Sit Down And Shut Up"
(Photo: Amy Watts)

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Sat, 31 May 2008 14:01:00 EDT Alex Chasick http://consumerist.com/index.php?op=postcommentfeed&postId=5012049&view=rss&microfeed=true
<![CDATA[ CA Ford Dealership Apologizes For Ad Telling Non-Christians To "Sit Down And Shut Up" ]]> On Monday, we wrote about Kieffe & Sons, the California Ford Dealership that ran a pointlessly offensive radio ad attacking non-Christians and supporters of secular government. Today, the owner of Kieffe and sons apologized for the ad.

According to the Bakersfield Californian, Rick Kieffe, the dealership owner, said he doesn't remember approving the ad (emphasis added):

“It’s just something that went by us,” said Kieffe, who does not attend church but considers himself “a Christian spirit.” “We’re obviously sorry that it offends a given segment who identifies themselves as atheist.

Kieffe said he received a flood of angry phone calls from people around the world who saw blog posts about the story. Kieffe's advertiser, or someone claiming to be him, apparently didn't get the memo, as he has posted an unapologetic screed conflating gay marriage with the purchase of a Japanese car (seriously).

PREVIOUSLY: California Ford Dealership Radio Ad Tells Christians to "Sit Down and Shut Up"
Car Dealer Regrets Ads Telling Non-Christians to "Sit Down and Shut Up" [Bakersfield Californian]
(Photo: Amy Watts)

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Wed, 28 May 2008 18:47:45 EDT Alex Chasick http://consumerist.com/index.php?op=postcommentfeed&postId=5011483&view=rss&microfeed=true
<![CDATA[ California Ford Dealership Radio Ad Tells Non-Christians To "Sit Down And Shut Up" ]]> UPDATE: Kieffe & Sons apologized for the ad
Kieffe and Sons, a California Ford dealership, decided for some reason to launch a radio ad attacking non-Christians and people who believe that prayer shouldn't be in public schools. Audio and transcript of the ad, inside.

The ad reads:

Did you know that there are people in this country who want prayer out of schools, "Under God" out of the Pledge, and "In God We Trust" to be taken off our money?

But did you know that 86% of Americans say they believe in God? Now, since we all know that 86 out of every 100 of us are Christians who believe in God, we at Kieffe & Sons Ford wonder why we don't just tell the other 14% to sit down and shut up. I guess maybe I just offended 14% of the people who are listening to this message. Well, if that is the case, then I say that's tough, this is America folks, it's called free speech. And none of us at Kieffe & Sons Ford are afraid to speak up. Kieffe & Sons Ford on Sierra Highway in Mojave and Rosamond: if we don't see you today, by the grace of God, we'll be here tomorrow.

The ad has been running on radio stations in southern California since at least February, according to one blogger. She wrote to Ford headquarters, but received a reply that because the dealerships are independently owned and operated, she should get in touch with the management at the dealership.

Here's the audio of (most of) the ad:

The Underground Unbeliever [via BoingBoing]
(Photo: Amy Watts)
(Audio: Karen Peralta)

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Mon, 26 May 2008 17:33:15 EDT Alex Chasick http://consumerist.com/index.php?op=postcommentfeed&postId=5010990&view=rss&microfeed=true
<![CDATA[ Fake, Funny Poncho Ad Causes Outrage, Laughter ]]> One person's joke is someone else's insult it seems. Reader Nate sent in a photo of a fake poncho ad that ran in the LOLCats themed issue of the Boston-area free magazine Weekly Dig. He thinks the ad is hilarious, but we found at least one complaint from a Weekly Dig reader who thought the fake ad was "misogynist" and that the "potential hilarity was ruined by bad taste and poor judgment." See the (fake) ad inside if NSFW language doesn't bother you...



Our reaction is, of course, "Holy Shit! Where can we buy that poncho!?"

ROFLcon and ponchos spark controversy [Weekly Dig]

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Tue, 13 May 2008 14:24:39 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5008876&view=rss&microfeed=true
<![CDATA[ Linens 'N Things Marks Product Up $10 During Free $10 Gift Card Promotion ]]> Jim from Blueprint For Financial Prosperity writes:

I thought I'd send along an interesting find from when I visited a Linens 'N Things (the one going through bankruptcy), they had some Rowenta Irons marked UP by $10... and then had a $10 LNT gift card promotion sign right next to them. It's no wonder they're going bankrupt! I think they need to be a little more savvy than this. I mean, are consumers so stupid that they won't notice that the $10 LNT gift card promotion is on a produce with a handwritten price that's $10 higher than retail?

We think this is evidence that Linens 'N Things has just given up. They're not even trying anymore. How sad.

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Fri, 09 May 2008 12:45:03 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5008431&view=rss&microfeed=true
<![CDATA[ Court: Tyson Can No Longer Claim Chickens Are "Raised Without Antibiotics" ]]> Tyson Foods has 14 days to stop claiming that their chickens are "raised without antibiotics." The deceptive nationwide campaign was brought to an end after rivals Sanderson Farms and Purdue filed suit claiming that all three poultry processors use antibiotics, and that Tyson was trying to steal an undeserved appearance of health.

The two companies jointly sought an injunction to stop Tyson's ad campaign, arguing the "raised without antibiotics" claim misleads consumers by making it appear Tyson's chicken is safer or more healthful.

Sanderson and Perdue initially based their legal challenge on Tyson's practice of feeding chickens ionophores, an antibiotic used only in animals raised for food. Sanderson and Perdue also use ionophores.

Then during trial in federal court in Baltimore, Tyson officials acknowledged they also inject eggs several days before they hatch with antibiotics that are approved for use in humans. Dave Hogberg, Tyson's senior vice president for consumer products, said it is a common industry practice.

Hogberg said injecting eggs with antibiotics did not undermine the "raised without antibiotic" label because the term "raised" is understood to cover the period that begins with hatching.

According to Tyson's "Core Values," they are a bunch of well-meaning folks "engaged in the production of food, seeking to pursue truth and integrity." After the USDA initially cried foul over Tyson's health claims, the pursuit of truth led Tyson to instead boast that their chickens are "raised without antibiotics that impact antibiotic resistance in humans.” At the time, Tyson said:

“We once again turned to consumers for their guidance and they told us this label more clearly conveys our chickens are not raised with any feed ingredients that could contribute to antibiotic resistance in humans,” said Dave Hogberg, senior vice president of Consumer Products Marketing for Tyson Foods. “The new labeling enables us to continue producing Raised Without Antibiotics chicken, which nine out of ten consumers say is important to them.”

Wow, that statement is just leaking with truth and integrity. Who ever would have guessed a federal court would brand Tyson as dishonest?

Court Orders Tyson to Suspend Ads For Antibiotic-Free Chicken [Washington Post]
Court says Tyson chicken antibiotic claims must stop [BarfBlog]
Tyson to Use New Label for Raised Without Antibiotics Chicken; Company and USDA agree to more informative wording (Press Release) [Tyson Foods]

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Sat, 03 May 2008 12:40:52 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5007632&view=rss&microfeed=true
<![CDATA[ Disney Upset About Risque Hannah Montana Pics, Underaged Girls On Their Billboards In China ]]> So Disney is all upset over some slightly saucy photographs of 15-year-old Hannah Montana star Miley Cyrus, but it seems in their haste to toss out accusations (Disney spokeswoman Patti McTeague told the New York Times that "a situation was created to deliberately manipulate a 15-year-old in order to sell magazines"), the company neglected to consider the appropriateness of using obviously under-aged girls on their underwear billboards in China.

From Slate:

Reading McTeague's comment over coffee yesterday morning, I couldn't help but think of an advertisement I'd seen a few months ago while on a reporting trip to China. I was walking from my Beijing bed-and-breakfast to a nearby subway station when I was stopped in my tracks by a billboard that made the controversial 1990s Calvin Klein underwear ads look artistic by comparison. Staring down at the throngs of shoppers on Beijing's Xinjiekou Nandajie Avenue, a busy commercial thoroughfare about a mile west of the Forbidden City, was a white girl who looked all of 12, reclining in a matching bra-and-panties set adorned with Disney's signature mouse-ear design. In a particularly creepy detail, the pigtailed child was playing with a pair of Minnie Mouse hand puppets. In the upper left-hand corner was the familiar script of the Disney logo.

Not believing my eyes, and on an assignment that touched on images of Westerners in the Chinese consumer's imagination, I snapped a photo:

After reading of the Cyrus flap, I e-mailed my photo to Disney's McTeague. I was curious: How did the company square its position on the Liebowitz photo with its risqué billboard in China?

McTeague passed on commenting and forwarded the image to Gary Foster, a spokesman for Disney's consumer-products division. He called me from a business trip (to China) to disavow the ad. "It has caught us totally by surprise," Foster told me by phone from Guangzhou. He explained that Disney contracts with a host of licensees, who produce and market products for the Disney brand. Foster said that licensees are contractually bound to clear all advertising with Disney's corporate offices. "We have literally hundreds of licensees making our products. They are supposed to submit any kind of imagery to us before it is used, but it's hard to enforce that sometimes," he said.

Disney responded by pulling the billboard. Whoops.

Mickey Mouse Operation [Slate]
(Photo: Daniel Brook )

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Wed, 30 Apr 2008 21:42:18 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5007420&view=rss&microfeed=true